# RingEX vs Verizon Contact Center Solutions Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in user satisfaction, boasting a significantly higher overall rating compared to Verizon Contact Center Solutions. Users appreciate the platform's versatility, noting its ability to handle outgoing calls, video meetings, and internal communication all in one place, which enhances productivity.
- **According to verified reviews** , Verizon Contact Center Solutions is praised for its exceptional customer service. Users highlight the professionalism and responsiveness of the support team, stating that they are always friendly and quick to resolve issues, which is a critical factor for businesses relying on timely assistance.
- **Reviewers mention** that RingEX offers a more modern and user-friendly experience, with many users enjoying the convenience of having multiple communication tools integrated into a single platform. This integration allows for seamless video conferencing and internal chats, making it a favorite among users who value efficiency.
- **Users say** that while Verizon Contact Center Solutions has a solid setup process, it may not be as intuitive as RingEX. Some users have reported challenges in configuration, which can impact the overall user experience, especially for those who are less tech-savvy.
- **Reviewers highlight** that RingEX's strong market presence is reflected in its extensive user base and recent activity, with a substantial number of reviews indicating a high level of engagement and satisfaction. This contrasts with Verizon Contact Center Solutions, which has seen less recent user feedback, suggesting a potential stagnation in user experience updates.
- **According to recent feedback** , both products are seen as reliable partners in business, with users of Verizon Contact Center Solutions appreciating the support they receive. However, RingEX users emphasize the platform's all-in-one capabilities, which cater to a broader range of communication needs, making it a more appealing choice for many small businesses.



| | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,356 | 27 | 
| **Largest Market Segment** | Small-Business (58.0% of reviews) | Small-Business (46.2% of reviews) | 
| **Entry Level Price** | $30.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

### Verizon Contact Center Solutions

**Not enough data**

---
## Ratings Comparison
| Rating | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
  | **Meets Requirements** | 8.8 (1105 reviews) | 8.1 (26 reviews) | 
  | **Ease of Use** | 8.6 (1122 reviews) | 8.1 (26 reviews) | 
  | **Ease of Setup** | 8.2 (704 reviews) | 8.7 (5 reviews) | 
  | **Ease of Admin** | 8.3 (623 reviews) | 8.7 (5 reviews) | 
  | **Quality of Support** | 8.0 (1007 reviews) | 7.8 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (612 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1083 reviews) | 8.1 (25 reviews) | 

---
## Pricing

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Verizon Contact Center Solutions

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.7/10 | 182 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Documents

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Editing** | Feature Not Available | Not enough data | 
| **Document Signature ** | 7.3 (148 reviews) | Not enough data | 
| **Storage** | 8.1 (156 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (11 reviews) | Not enough data | 

#### Sending

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Fax Number** | 9.1 (172 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (169 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | 8.9 (164 reviews) | Not enough data | 
| **Alerts** | 9.1 (165 reviews) | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.3/10 | 106 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Host Tools

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Branding** | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | 8.7 (81 reviews) | Not enough data | 
| **Recording** | 9.0 (91 reviews) | Not enough data | 

#### Attendee Tools

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Registration** | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Event Analytics** | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Social Media Integration** | 8.1 (59 reviews) | Not enough data | 
| **Software Integrations** | 8.4 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.9/10 | 299 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Collaboration Tools

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Screen Sharing** | 9.1 (253 reviews) | Not enough data | 
| **Presentations** | 9.1 (141 reviews) | Not enough data | 
| **Whiteboarding** | 8.6 (116 reviews) | Not enough data | 
| **Live Chat** | 8.9 (140 reviews) | Not enough data | 
| **Hand Raising** | 9.1 (122 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Scheduling** | 8.8 (243 reviews) | Not enough data | 
| **Recording** | 9.1 (235 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (223 reviews) | Not enough data | 
| **One-Click Join** | 9.0 (145 reviews) | Not enough data | 

#### Software Type

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Mobile** | 9.0 (244 reviews) | Not enough data | 
| **Browser Application** | 9.0 (143 reviews) | Not enough data | 
| **Desktop Application** | 9.2 (160 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (12 reviews) | Not enough data | 
| **Decision Making** | 8.3 (12 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 254 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Platform

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Mobile Access** | 9.0 (237 reviews) | Not enough data | 
| **Queue Management** | 8.7 (222 reviews) | Not enough data | 
| **Call Routing** | 9.1 (232 reviews) | Not enough data | 
| **Call Back** | 8.7 (220 reviews) | Not enough data | 
| **IVR** | 8.5 (213 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (218 reviews) | Not enough data | 

#### Generative AI

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Call Monitoring** | 8.8 (221 reviews) | Not enough data | 
| **Performance Evaluation** | 8.6 (214 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.1 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (22 reviews) | Not enough data | 

#### Administrative

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Call Recording** | 8.8 (224 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.6 (222 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.8/10 | 64 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Call Management** | 8.9 (59 reviews) | Not enough data | 
| **Communication Management** | 8.9 (58 reviews) | Not enough data | 
| **Scalability** | 9.1 (56 reviews) | Not enough data | 
| **Integrations** | 8.3 (57 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.1 (58 reviews) | Not enough data | 
| **Accessibility** | 8.8 (55 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Security and Compliance** | 8.7 (52 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (55 reviews) | Not enough data | 
| **Support and Reliability** | 8.6 (54 reviews) | Not enough data | 
| **Automated attendant** | 8.9 (54 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.4/10 | 569 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (95 reviews) | Not enough data | 
| **Call Management** | 8.7 (114 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (86 reviews) | Not enough data | 
| **Integrations** | 8.1 (100 reviews) | Not enough data | 
| **Virtual PBX** | 8.0 (82 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (80 reviews) | Not enough data | 

#### Basic Communication

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Phone Calls** | 9.1 (528 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.3 (398 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.7 (434 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.2 (361 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.5 (428 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (436 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (50 reviews) | Not enough data | 

#### Access

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Software Pairing** | 8.2 (379 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.4 (393 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.6 (425 reviews) | Not enough data | 

#### Advanced Features

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Hold Music** | 8.3 (445 reviews) | Not enough data | 
| **Automated Attendants** | 8.4 (405 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.0 (470 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingEX** | 8.5/10 | 70 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 8.7 (53 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.2 (18 reviews) | Not enough data | 

#### Features

| Feature | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Voicemail to Email** | 8.8 (57 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.5 (52 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.2 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to RingEX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | RingEX | Verizon Contact Center Solutions | 
|---|---|---|
| **Small-Business** | 58.0% | 46.2% | 
| **Mid-Market** | 35.3% | 23.1% | 
| **Enterprise** | 6.6% | 30.8% | 

### By Industry

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

#### Verizon Contact Center Solutions

- **Hospital & Health Care:** 15.4%
- **Banking:** 7.7%
- **Education Management:** 7.7%
- **Information Technology and Services:** 7.7%
- **Architecture & Planning:** 3.8%
- **Aviation & Aerospace:** 3.8%
- **Design:** 3.8%
- **E-Learning:** 3.8%
- **Entertainment:** 3.8%
- **Executive Office:** 3.8%
- **Other:** 38.5%

---
## Alternatives

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

### Alternatives to Verizon Contact Center Solutions

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (373 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)

---
## Top Discussions

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Verizon Contact Center Solutions

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringex-vs-verizon-contact-center-solutions)