--- title: Verizon Contact Center Solutions Reviews meta\_title: 'Verizon Contact Center Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Verizon Contact Center Solutions works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verizon Contact Center Solutions Reviews & Product Details Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand. * * * Seller [Verizon](https://www.g2.com/sellers/verizon) Discussions [Verizon Contact Center Solutions Community](https://www.g2.com/products/verizon-contact-center-solutions/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verizon-contact-center-solutions/pricing) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/verizon-contact-center-solutions/competitors/alternatives) ## User Insights Average based on 27 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Timothy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy H.") TH Timothy H. Managing Owner Information Technology and Services Enterprise (\> 1000 emp.) 7/2/2016 "Highly functional, very integrated, and painfully slow." 4/5 What do you like best about Verizon Contact Center Solutions? The rate of resolution, especially first call resolution is impeccably high and very consistant. This is largely due to the systems used by the agents themselves that I experienced as a former agent. The ease of use was impeccable, making it very efficient to utilize when handling customer inquiries and performing account maintenance and changes. The contact center solutions were heavily integrated with all the other business systems such as the phone handling system, the virtual training system, and the knowledge database. One could switch between all of the systems with ease, and not have to manually re-enter information as the integration allowed for them to send and receive information between themselves in an intuitive and precise manner. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? The largest problem with the contact center solutions from Verizon would be the reliability and speed of the systems themselves. They are very slow to start up, contain multiple bugs/glitches that cause large periods of 'freezing', prone to lag, and undergo an above average amount of repair and/or maintenance downtime. This could significiantly impact the quality of service an agent is able to provide due to time mismanagement, and also can reduce an agents statistics within the company. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Be prepared for multiple bugs/glitches and a painstaking amount of lag which can cause customer complaints about the quality of customer service interactions. This is all heavily countered by how fully functional and easy to use the systems / software is, allowing still for a high rate of resolution between the agents and customers so the rate of resolution for your customers will likely maintain a very high percentage. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Multiple business problems were at the core of the reasons behind the contact center solutions. At the heart is the direct customer to representative connection/resolution service with various input interfaces for the customer and fully functional account lookup, analysis, and modification abilities provided for the agent. This is a huge help as an outsourced service for companies that can not afford a fully functional customer contact solution during their startup. The software systems which are utilized allowed for a centralized location to analyse a customer's account information, make necesarry and immediate (or deferred) changes, and search through multiple company databases or other customer accounts for research and other service reasons - everything that is needed to provide the opportunity for immediate resolution of the customer's issues. The integration truly is remarkable and only so much can be said due to privacy disclosures and agreements required of current and former employees.. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Christina L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina L.") CL Christina L. Senior Staff Assistant Hospital & Health Care Enterprise (\> 1000 emp.) 6/5/2016 "Verizon: best connection, but strict with rules" 3.5/5 What do you like best about Verizon Contact Center Solutions? Verizon has great connection. They have the most reception throughout our state, and most of the country. Their network is strong, so we can use the internet and apps whenever there isn't wireless connection. Their prices are higher than other phone companies, but they are the best. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? We have had some issues with Verizon concerning speed. When we ask them to resolve a phone matter for us, they refer to our IT section instead. They are fairly responsive, but they sometimes take a long time to get back to us. They are also fairly stiff when it comes to following the rules. That sometimes will delay us in getting patient care out to our patients. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Verizon is good if you want the best service. It's just that their customer service could use some improvement. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? We use Verizon for our phone services. We have many phones throughout the company. We are switching over to Voip soon, so hopefully, they will help us make the transition smooth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 7/26/2016 "LOVE Verizon Contact Center" 5/5 What do you like best about Verizon Contact Center Solutions? Verizon is hands down the best carrier, they have a fantastic customer service team and always go above and beyond to answer questions via email or in person. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Sometimes the turnaround time can be a bit longer than anticipated, but it is always well worth the wait as they precisely answer all my questions. I have had a bit of trouble with password access too, since multiple people can access multiple different accounts. At times, this is frustrating because they are very strict with their passwords and often times I have even needed to provide a social security number of one of my boss's, but at the end of the day, it is better to be safer than sorry so I can respect and understand why they implement so much red tape. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Always go with Verizon, they have the most coverage and the most customer service in the nation. I truly feel like they are not only the best in customer services but also the best in general -- their business model, employees, stores, website, applications, everything is easy to manage and maneuver and it is always a pleasure to work with them either in person in one of their brick and mortar stores or on the phone with them. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? The need for support with our work cell phones. My company is just getting different lines and numbers for different employees, and Verizon is the only company that can handle our rapid growth even at times when we ourselves feel like we can't handle it! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kate H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate H.") KH Kate H. Executive Director Executive Office Small-Business (50 or fewer emp.) 10/19/2016 "Executive Director" 2.5/5 What do you like best about Verizon Contact Center Solutions? they have been difficult to contract and get resolutions Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Same as above, the support service and resolutions are difficult. They need a better or wider support group to answer questions and be able to resolve problems. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: we are too new to this to be able to evaluate Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? We are in the process so for now I cannot recommend them or fully comment on them. We are working through the issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 5/24/2016 "Customer care solutions" 5/5 What do you like best about Verizon Contact Center Solutions? Great tool for helping with customer care solutions for a small business Also helps manage cost and improve profitability.. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Not many things that I dislike about verizon contact center solutions. It provided what we needed with the best cost available. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: the tutorital is great Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? With a limited IT staff it allows us to sort without much staff. Review collected by and hosted on G2.com. Show More 1/24/2017 Validated ReviewerSource: Seller invite ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") UR Verified User in Restaurants Small-Business (50 or fewer emp.) 12/28/2016 "Great Service for Every Entrepreneur" 4/5 What do you like best about Verizon Contact Center Solutions? I like that I'm able to call and talk directly to someone about my account and services. The services offered help me to operate my business more succinctly. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? As the #1 leader in communications the services aren't inexpensive. As someone recently said regarding Verizon, "You have to pay to play!" Despite the cost, you receive tremendous value for what you pay. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Do it! You won't be sorry! Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Communications Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/4/2016 "One of the best service" 4.5/5 What do you like best about Verizon Contact Center Solutions? Verizon has great connection and it is available where no other services reach. It is perfect to-go place to search common questions and find their answers. Most of the time my issues are solved right there and then. very few time, i needed to call customer center (for which the option is provided right there). Assistant staff is very knowledgeable Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Contacting the customer care person is bit time consuming. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Put a option of live chat. Maybe that will help Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Personal work related Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 7/25/2016 "Another way of getting help" 3.5/5 What do you like best about Verizon Contact Center Solutions? It is very nice to have somewhere to contact for help, talking to an actual human being can definitely make things develop at a better pace. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? The annoying but economical use of automated service representatives can be quite tiring. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: It is nice to have the option to contact them to get help, well worth considering compared to other services with less human availability for the technically challenged. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Verizon provides the company with a multitude of services which have day to day problems and needs of upgrade. gettign a clear explanation of what I need to do and whether upgrading plans makes sense have been very beneficial for efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") AI Verified User in Investment Management Small-Business (50 or fewer emp.) 10/18/2016 "Verizon Review" 4/5 What do you like best about Verizon Contact Center Solutions? They try to help as much as possible and are very prompt. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Sometimes you feel like you are going in circles with different departments. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? worked for a small business we needed the fastest most reliable service and customer service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 6/6/2016 "Great service" 4/5 What do you like best about Verizon Contact Center Solutions? When I had a question and needed to fix a major problem with my service, the center solutions were easy to speak with and led me through a majority of the issues I was encountering. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? The timing in getting a hold of the contact center took several tries for me to finally speak with them. Because I don't have a flexible schedule, I was unable to stay on hold for more than 10 minutes at a time. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? The business problems we are solving is making an easier transition when new employees are joining our team by utilizing this contact center. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/verizon-contact-center-solutions/pricing) Verizon Contact Center Solutions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,427) [ Compare Now ](https://www.g2.com/compare/ringex-vs-verizon-contact-center-solutions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/nextiva-vs-verizon-contact-center-solutions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verizon-contact-center-solutions) ## Work at Verizon? 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