Verizon Contact Center Solutions Reviews & Product Details

The rate of resolution, especially first call resolution is impeccably high and very consistent. This is largely due to the systems used by the agents themselves that I experienced as a former agent. The ease of use was impeccable, making it very efficient to utilize when handling customer inquiries and performing account maintenance and changes. The contact center solutions were heavily integrated with all the other business systems such as the phone handling system, the virtual training system, and the knowledge database. One could switch between all of the systems with ease, and not have to manually re-enter information as the integration allowed for them to send and receive information between themselves in an intuitive and precise manner. Review collected by and hosted on G2.com.

The largest problem with the contact center solutions from Verizon would be the reliability and speed of the systems themselves. They are very slow to start up, contain multiple bugs/glitches that cause large periods of 'freezing', prone to lag, and undergo an above average amount of repair and/or maintenance downtime. This could significantly impact the quality of service an agent is able to provide due to time mismanagement, and also can reduce an agent's statistics within the company. Review collected by and hosted on G2.com.

Verizon has great connection. They have the most reception throughout our state, and most of the country. Their network is strong, so we can use the internet and apps whenever there isn't wireless connection. Their prices are higher than other phone companies, but they are the best. Review collected by and hosted on G2.com.

We have had some issues with Verizon concerning speed. When we ask them to resolve a phone matter for us, they refer to our IT section instead. They are fairly responsive, but they sometimes take a long time to get back to us. They are also fairly stiff when it comes to following the rules. That sometimes will delay us in getting patient care out to our patients. Review collected by and hosted on G2.com.

Verizon is hands down the best carrier, they have a fantastic customer service team and always go above and beyond to answer questions via email or in person. Review collected by and hosted on G2.com.

Sometimes the turnaround time can be a bit longer than anticipated, but it is always well worth the wait as they precisely answer all my questions. I have had a bit of trouble with password access too, since multiple people can access multiple different accounts. At times, this is frustrating because they are very strict with their passwords and often times I have even needed to provide a social security number of one of my boss's, but at the end of the day, it is better to be safer than sorry so I can respect and understand why they implement so much red tape. Review collected by and hosted on G2.com.

they have been difficult to contract and get resolutions Review collected by and hosted on G2.com.

Same as above, the support service and resolutions are difficult. They need a better or wider support group to answer questions and be able to resolve problems. Review collected by and hosted on G2.com.

Great tool for helping with customer care solutions for a small business. Also helps manage cost and improve profitability. Review collected by and hosted on G2.com.

Not many things that I dislike about Verizon contact center solutions. It provided what we needed with the best cost available. Review collected by and hosted on G2.com.

I like that I'm able to call and talk directly to someone about my account and services. The services offered help me to operate my business more succinctly. Review collected by and hosted on G2.com.

As the #1 leader in communications the services aren't inexpensive. As someone recently said regarding Verizon, "You have to pay to play!" Despite the cost, you receive tremendous value for what you pay. Review collected by and hosted on G2.com.

Verizon has great connection and it is available where no other services reach. It is perfect to-go place to search common questions and find their answers. Most of the time my issues are solved right there and then. very few time, i needed to call customer center (for which the option is provided right there). Assistant staff is very knowledgeable Review collected by and hosted on G2.com.

Contacting the customer care person is bit time consuming. Review collected by and hosted on G2.com.

It is very nice to have somewhere to contact for help, talking to an actual human being can definitely make things develop at a better pace. Review collected by and hosted on G2.com.

The annoying but economical use of automated service representatives can be quite tiring. Review collected by and hosted on G2.com.

They try to help as much as possible and are very prompt. Review collected by and hosted on G2.com.

Sometimes you feel like you are going in circles with different departments. Review collected by and hosted on G2.com.

When I had a question and needed to fix a major problem with my service, the center solutions were easy to speak with and led me through a majority of the issues I was encountering. Review collected by and hosted on G2.com.

The timing in getting a hold of the contact center took several tries for me to finally speak with them. Because I don't have a flexible schedule, I was unable to stay on hold for more than 10 minutes at a time. Review collected by and hosted on G2.com.