Verint® Open CCaaS™ is an AI-powered, next-generation contact center platform designed to increase CX automation: lowering costs while simultaneously elevating CX. Traditional CCaaS platforms are known for being closed off, making integration difficult or impossible, and driven by telephony, making it hard to scale and automate CX operations across channels. Open CCaaS means happier customers at a lower cost. Verint Open CCaaS Platform provides a broad set of best-of-breed applications to power your contact center, including: • Channels and Desktop • Customer Self-Service • Workforce Engagement • Business Analytics • Voice of customer/employee solutions • Agent Copilot Whether you’re looking to do a full-scale cloud migration or want a quick win for a pressing business issue, we have you covered. Add innovation to your existing ecosystem at your own pace. Did you know that most Verint bots can be deployed in just 30 days? Bots to increase agent capacity: • Coaching Bot • Intelligent Virtual Assistant • Interaction Wrap Up Bot • Knowledge Automation Bot Bots to improve CX: • Coaching Bot • Exact Transcription Bot • Transfer Summary Bot • Quality Bot Bots to improve workflows and insights: • Data Insights Bot • Exact Transcription Bot • Genie Bot Leverage the power of AI across your organization and enable your company to do more with less while elevating customer experience.