US Global Mail Reviews & Product Details

What I like best is the complete peace of mind it gives me, especially with how prompt and clear the mail scanning feature is. Being able to easily check my mail digitally is a huge convenience. On top of that, their package consolidation service is excellent and saves me a significant amount on shipping fees by combining multiple items into a single delivery. It’s just a highly reliable and user-friendly service overall. Review collected by and hosted on G2.com.

The international forwarding rates can get pretty steep, and the website's user interface feels a bit clunky and outdated. There is also sometimes a bit of a lag between when a piece of mail actually arrives at the facility and when the digital scan finally shows up in my account dashboard. Review collected by and hosted on G2.com.

The day-to-day operation is consistent, reliable and trustworthy, and navigating the site took only a short time to acclimate. The regular activites are easy to perform. Review collected by and hosted on G2.com.

Over the past 19 years there have been new upgrades and enhancements, which, at the end of the day are appreciated. The only thing that has been a cause for concern is that, as they implement these improvements, they are not always announced in advance.

The thing that is really an issue is the implementation of AI/bots to do initial communication and replies to users.

I do not appreciate when the response content indicates that the responder(AI) actually does not understand me. In a recent interaction, it was only after several automated (MILO) emails that an actual live person (I think) actually addressed my issue. Proof that a live human is still more effective than the bot.

All that being said, I should repeat my overall positive experience with USGM Review collected by and hosted on G2.com.

I like how responsive US Global Mail is. When I have a question, I can reach out to them directly and get a very fast response. They have AI-enabled customer service, which is really great. Their process for scanning packages is very intuitive and delivers results the same day. It's relatively inexpensive to have the content scanned, which allows me to decide whether it makes sense to ship it, saving me money and time. The company has been very intuitive for me to use, and I've been able to receive mail while living outside of the United States. The initial setup was very straightforward, just involving the filing of the necessary forms and initial payment, and I've been with the company for nine years. Review collected by and hosted on G2.com.

I don't know of any area the company needs to improve. Review collected by and hosted on G2.com.

Their team, especially Neil, has been extremely supportive and I've received responses right away whenever I've had any time inquiry. I couldn't be more satisfied with their service and would highly recommend them to anyone. This is a great company and very efficient. Review collected by and hosted on G2.com.

Nothing, I'm very pleased with them. I have nothing else to say. Review collected by and hosted on G2.com.

Am using the service for 10+ years and they always answers my inquiries on time, mail always arrived even without tracking via USPS. Overall i am very happy with them. Review collected by and hosted on G2.com.

Nothing, all is great, i have no complaints whatsoever. Review collected by and hosted on G2.com.

I'm quite happy with US Global Mail's service because they've been very friendly and helpful when I need help. They worked great in getting my mail from the US to where I am abroad. I had an issue with my 1583 form, but they fixed it for me without any problems, which I'm grateful for. Their ability to fix my mistakes, like having an old address on file, without any hassle, was great. Also, the initial setup was fairly straightforward. Review collected by and hosted on G2.com.

Nothing thus far Review collected by and hosted on G2.com.

US Global Mail is a lifesaver in ensuring that I continue to receive and manage my US Mail while living outside the country. Review collected by and hosted on G2.com.

I’ve experienced one or two glitches with the bundling of mail forwarding but customer service were able to resolve these timely. Review collected by and hosted on G2.com.

US Global Mail is easy to use, and the staff is very helpful. Review collected by and hosted on G2.com.

Nothing, really. It is somewhat pricey, but it provides the services I need, so it is worth it. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

I've been having difficulty with a lost package. Communication is a big issue; whether it's email, chat, or phone calls, none of these are working satisfactorily at this time. Review collected by and hosted on G2.com.

This is a complete and reliable service. They receive my mail, show me frontal scans, and then open and scan mail by request. I can request that they forward mail to addresses in the US or even send checks to deposit in my bank. I am an American expat living abroad. This service does everything I need it to do for me. Review collected by and hosted on G2.com.

I have not had any real issues with US Global Mail. A few times, the scans were a bit off, but I was still able to work with the results. Review collected by and hosted on G2.com.