ITRS Uptrends Reviews & Product Details

We have used Uptrends for over 10 years now and has provided great alerting on our servers and websites to ensure our sites and services are accessible from anywhere in teh world. Review collected by and hosted on G2.com.

The only limitation we would like to see addressed in the next release would be more granular monitoring of server-level services, and potentially more automations to trigger remediation actions. Review collected by and hosted on G2.com.

Uptime monitoring and Synthetic users setup and operational within an hour. No changes (code OR config) required whatsoever for monitoring web applications, and it's simple and within a few clicks. This is very easy to implement.

Detailed monitoring options, like type of Browser, synthetic users can be from any country/location across the world, concurrent calls to avoid false positives, detailed developer console reports for troubleshooting, and many more capabilities.

Synthetic users can simulate user journeys, for example: Product discovery or checkout.

RUM with little to no effort through GTM script injection. Integration with the website is very easy for RUM.

Robust reporting and scheduling options.

Great customer support, always get back within a day with a detailed and accurate response. Number #1 support team also helps with the setup of synthetic user journeys or anywhere you are stuck.

We extensively use Uptrends on a daily basis for Application uptime monitoring, as well as troubleshooting end-user issues via RUM. We have replaced manual monitoring after getting Uptrends onboard. Review collected by and hosted on G2.com.

More enhancements can be done on reports perspective. Review collected by and hosted on G2.com.

Configuration user-friendly. Reports are created quickly. Very clear and user-friendly operation. Support integrated with ticket system. Review collected by and hosted on G2.com.

Currently no disadvantages. The customer's requirements can be implemented. Review collected by and hosted on G2.com.

Their monitoring service has reasonably good functionality. Review collected by and hosted on G2.com.

When signing up and clicking through their agreement, you are agreeing to a 12 month contract with a 90 day termination notice. If you ask to cancel, their customer service will send you a screenshot of their contract with these terms highlighted. Review collected by and hosted on G2.com.

The possibility of taking action whenever a problem shows in our servers, reducing time offline in the services we provide to our customers. Review collected by and hosted on G2.com.

The lack of more specific alerts based on the service that the system is monitoring Review collected by and hosted on G2.com.

The wide monitoring checkpoints from around the world and highly customized monitoring capabilities. The screen capture during a downtime event has been very useful in helping to provide root cause analysis for our teams. Review collected by and hosted on G2.com.

The user interface could use an update to a more modern look at feel. It's slightly cumbersome to navigate and configure and takes some time to get it up and running. Review collected by and hosted on G2.com.

Good tool for web site performance tracking. Web site can be monitored from more than 200 location. Easy to set up and open for integration with chaops or incident management software. Instant alerting and detailed info with error codes helps monitoring team to provide accurate data for quick fix. Test web page performance option is great to receive detailed info. Review collected by and hosted on G2.com.

Reports and alerts on mail are like hard coded, would like to have option for customization. Support is not quick on response. Had payment issue few times, added card few times to pay the bill. Review collected by and hosted on G2.com.

The ease of use of the software and the additional website speed tools. I was able to monitor a lot of websites for an affordable price. The customer service was good. Review collected by and hosted on G2.com.

The contract terms where you have to cancel with 90 Days. Review collected by and hosted on G2.com.

Uptrends is an easy to configure website monitoring tool that allows you to confidently oversee the performance of your customers' websites. Review collected by and hosted on G2.com.

The alerts can be slightly annoying if you don't take the time to configure the monitoring properly. leaving it at default settings means you're going to have servers all over the globe pinging sites that may depend on a more localized traffic which might cause some false alerts. Review collected by and hosted on G2.com.

UpTrends empowers me to be aware of action that needs to be taken in the wake of downtime. Review collected by and hosted on G2.com.

I don't have any major dislikes. I like the interface, branding, and functionality. I've had times where I've forgotten that UpTrends was there at all, until I'd power cycle a machine and get an email. Review collected by and hosted on G2.com.