Upscope Features
Conferencing Options (6)
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Group Live Chat
Provides a live chat feed during a screen sharing session.
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Audio Conferencing
Allows users to communicate via audio channels.
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Video Conferencing
Allows users to communicate via video channels.
Video Streaming
Allows users to view videos without downloading media files
Two-Way Audio & Video
Presenter can see and hear participants and vice versa
Conferencing
Presenter Tools (4)
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Live Preview
Provides a live preview of what viewers are seeing in real-time.
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Notifications Blocker
Blocks notifications from other applications from appearing during a screen sharing session.
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Remote Control
Allows users to give audience members control of cursors or tools on the shared screen.
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Switch Presenter
Allows presenters to relinguish presenter access to another user in a call.
Application Tools (5)
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Password Protection
Provides password protection to screen sharing sessions.
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Video Call Recording
Record and playback video calls
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In-Browser Application
Software is available within browsers.
Screen Recording
Record and save a video file of what is happening on a computer screen
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Administration (3)
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Access Control
Provides permssion for access control of user's web browser
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Web Page Navigation
Allows agents to navigate through web pages by swapping or shifting pages on user's behalf
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Real Time Assistance
Provides real time assitance across web and mobile
Security (2)
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Data Security
Provides high-level security during co-browsing sessions
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Data Masking
Provides secured masking on sensitive data (i.e. account numbers or passwords)
Agentic AI - Screen Sharing (1)
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (52)
Document Storage
Store and organize documents in a centralized system
Chat/Messaging
Communicate using direct chat or messages within the system
File Transfer
Move files across different systems or networks
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Presentation Streaming
Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
On-Demand Webcasting
An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience
Screen Capture
Save a screenshot of your desktop as an image
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Multi-Participant Screen Sharing
Allow several participants to share screens simultaneously
Mobile Access
Access software remotely via mobile devices
Brainstorming
Group collaboration to solve ideas in a productive and concentrated manner.
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
API
Application programming interface that allows for integration with other systems/databases
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Customizable Branding
Add customized logos and colors to align with company branding
Email Reminders
Reminders sent via email
Desktop/Browser Sharing
Share screens of either your computer's desktop or your browser tab with another computer
Email Management
Manage, store and organize emails within the system or via third-party apps
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Screen Mirroring
Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience
Annotations
Highlight content and/or make notations about parts of content
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Whiteboard
Allows multiple users to simultaneously annotate on a digital whiteboard
Targeted/Locked Screen Sharing
Share only a specific tab on your desktop while continuing to work in other tabs without sharing them
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
File Management
Create, save, and store files
Mobile Screen Sharing
Share screens from your tablet or smartphone
Video Management
Store and manage online video content
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Real Time Screen Sharing
Share your screen with a third party to enable them to see what changes/actions are being performed as they happen
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Presenter Control Management
Allow one presenter to pass control of the screen sharing to another participant
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Microsoft Outlook Integration
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Video Support
Supports various video file formats
Scheduling
Plan availability and assign specific time slots for tasks and resources
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Availability Indicator
Indication whether a resource is available or protected from allocation
@mentions
An @mention is a way to tag or notify a specific person about a message/post
Commenting/Notes
Leave comments and notes on documents for others to view
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Single Sign On
Allow users to access multiple services after entering their login credentials once
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
Data Import/Export
Import and export data to and from software applications
Audio Calls
Ability to make voice calls within the system
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria



