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Compare TeamViewer and Upscope 
Featured Products
At a Glance
Market Segments
Small-Business (43.3% of reviews)
Small-Business (45.5% of reviews)
Entry-Level Pricing
Starting at $24.90
No pricing available
TeamViewer
Star Rating
(3,761)4.5 out of 5
Market Segments
Small-Business (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansUpscope
Star Rating
(118)4.7 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UpscopeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in providing a comprehensive suite of features for remote communication, with users highlighting its high performance and secure environment for video conferences and virtual meetings. This makes it a strong choice for businesses looking for reliable collaboration tools.
- Users say that Upscope stands out for its ease of use and ability to foster rapport with customers. Reviewers appreciate how it enables customer support teams to gain valuable insights into user accounts, significantly improving user satisfaction during phone support interactions.
- According to verified reviews, TeamViewer's implementation process is praised for being simple and straightforward, even for non-technical users. This ease of setup is a significant advantage for teams looking to quickly adopt new technology without extensive training.
- Reviewers mention that while Upscope offers a user-friendly experience, it currently lacks the extensive feature set that TeamViewer provides, particularly in areas like remote control and audio/video conferencing, which are critical for many businesses.
- G2 reviewers highlight that TeamViewer has a much larger user base, reflected in its substantial number of reviews. This broad feedback base contributes to a more reliable understanding of its performance and user satisfaction compared to Upscope, which has significantly fewer reviews.
- Users note that while both products have similar ratings for meeting requirements, TeamViewer's overall G2 Score indicates a higher level of user satisfaction, suggesting that it may be a more dependable choice for businesses seeking robust remote support solutions.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Upscope
No pricing availableFree Trial
TeamViewer
Free Trial is available
Upscope
Free Trial is available
Ratings
Meets Requirements
9.1
2,996
9.1
96
Ease of Use
9.1
3,171
9.5
96
Ease of Setup
9.1
942
9.5
36
Ease of Admin
8.9
678
9.7
29
Quality of Support
8.6
2,572
9.1
76
Has the product been a good partner in doing business?
8.6
635
9.8
32
Product Direction (% positive)
8.7
2,890
9.4
91
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Not enough data
Monitoring and Management
9.2
54
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
13
Not enough data
Service Management
9.5
55
Not enough data
9.3
12
Not enough data
8.5
12
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Not enough data
Presenter Tools
8.9
867
9.3
30
8.5
788
8.9
24
9.1
941
|
Verified
9.6
30
8.8
837
|
Verified
9.5
23
Conferencing Options
8.7
800
|
Verified
8.4
23
8.7
812
|
Verified
8.5
26
8.7
796
|
Verified
8.2
23
Application Tools
8.9
874
|
Verified
8.8
23
8.9
829
|
Verified
9.3
26
8.7
810
|
Verified
9.7
29
Agentic AI - Screen Sharing
8.0
41
Not enough data
Scope
10.0
6
Not enough data
10.0
6
Not enough data
Security
10.0
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Management
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Not enough data
Monitoring - Network Monitoring
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
Management
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Not enough data
Analytics - Network Monitoring
9.1
11
Not enough data
8.9
11
Not enough data
Security - Network Monitoring
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Network Performance - Network Monitoring
9.1
11
Not enough data
9.5
11
Not enough data
AI Automation - Network Monitoring
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Not enough data
Agentic AI - Network Monitoring
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
Asset Inventory
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Not enough data
Generative AI
7.8
19
Not enough data
7.7
19
Not enough data
Agentic AI - IT Asset Management
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Not enough data
Management
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
Not enough data
ServiceNow Apps
9.3
131
Not enough data
9.3
132
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
558
Not enough data
9.1
544
Not enough data
8.9
490
Not enough data
9.0
519
Not enough data
8.9
500
Not enough data
9.0
505
Not enough data
Maintenance
9.0
503
Not enough data
8.9
471
Not enough data
Communication
9.0
500
Not enough data
8.6
443
Not enough data
8.7
448
Not enough data
8.8
468
Not enough data
Security
9.0
463
Not enough data
9.0
466
Not enough data
Device Support
8.9
495
Not enough data
9.1
505
Not enough data
9.1
505
Not enough data
Performance
9.0
472
Not enough data
Remote Support
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
Hardware Integration
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Content
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Administration
Feature Not Available
9.6
48
Feature Not Available
9.4
48
9.4
24
9.4
46
Security
9.3
23
9.4
45
Feature Not Available
9.3
45
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.8
30
Not enough data
Operating System
9.5
32
Not enough data
9.1
30
Not enough data
8.9
32
Not enough data
Management
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Not enough data
Security
8.7
30
Not enough data
8.9
33
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.3
20
Not enough data
9.0
18
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1395
Not enough data
8.7
1308
Not enough data
8.6
1303
Not enough data
8.6
1284
Not enough data
8.7
1320
Not enough data
8.7
1395
Not enough data
8.9
1461
Not enough data
Platform
8.9
1412
Not enough data
8.7
1368
Not enough data
8.7
1333
Not enough data
9.1
1503
Not enough data
Security
8.6
1194
Not enough data
8.8
1341
Not enough data
8.7
1283
Not enough data
Categories
Categories
Shared Categories
TeamViewer and Upscope are categorized as Co-Browsing and Screen Sharing
Unique Categories
TeamViewer is categorized as AR Collaboration Tools, SAP Store, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), ServiceNow Store Apps, IT Asset Management, Remote Support, Remote Desktop, Enterprise IT Management, Mobile Device Management (MDM), Network Monitoring, and Remote Video Support
Upscope has no unique categories
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upscope
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.2%
Computer Software
10.6%
Marketing and Advertising
4.2%
Telecommunications
3.2%
Consumer Services
3.0%
Other
62.8%
Financial Services
20.0%
Computer Software
13.6%
Consulting
7.3%
Information Technology and Services
7.3%
Insurance
6.4%
Other
45.5%
Discussions
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
I am really curious to why you can not show all users when you login that are online at the moment?
2 Comments
PK
Hi Michael,
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply.
The Upscope search page by...Read more
Interactive features
2 Comments
Official Response from Upscope
The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to...Read more
Security
2 Comments
Official Response from Upscope
Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO...Read more
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