---
title: Upper Reviews
meta_title: 'Upper Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how Upper works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 11
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Distribution
  url: https://www.g2.com/categories/distribution
---


# Upper Reviews
**Vendor:** Upper  
**Category:** [Route Planning Software](https://www.g2.com/categories/route-planning-software)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 11
## About Upper
Upper Route Planner solves routing chaos with an intuitive platform that plans, optimizes, and dispatches routes for delivery and service businesses. Perfect for food delivery, pharmacy delivery, courier services, inspection, cleaning, maintenance, HVAC, and waste management companies, Upper enhances operational efficiency and reliability. Trusted by thousands of businesses, Upper helps improve delivery times, reduce costs, and elevate customer satisfaction. Our mission is to empower companies to achieve seamless operations and exceptional service every day. Simply Add Stops \> Assign Drivers \> Optimize \> Dispatch!



## Upper Pros & Cons
**What users like:**

- Users praise Upper for its **efficient delivery management** , enhancing route optimization and real-time tracking with excellent customer support. (3 reviews)
- Users value the **efficient route optimization** of Upper, enhancing delivery processes and reducing operational costs. (3 reviews)
- Users commend the **excellent and responsive customer support** provided by Upper, enhancing overall user satisfaction. (2 reviews)
- Users value the **easy data import and routing** features of Upper, enhancing delivery management and efficiency. (2 reviews)
- Users appreciate the **ease of use** of Upper, enabling efficient routing and hassle-free delivery management processes. (2 reviews)
- Users appreciate the **easy integrations** of Upper, enhancing delivery management and overall efficiency with platforms like Shopify. (2 reviews)
- Efficiency (2 reviews)
- Features (2 reviews)
- Location Tracking (2 reviews)
- Real-Time Data (2 reviews)

**What users dislike:**

- Users desire **more customization options** in route planning, feeling limited by the current settings available in Upper. (2 reviews)
- Users desire **enhanced customization options** and additional features in Upper's mobile app compared to the web version. (1 reviews)
- Users desire more **limited features** in Upper for enhanced customization and improved mobile app functionality. (1 reviews)
- Users desire **enhanced mobile functionality** for better customization and feature support compared to the web version. (1 reviews)
- Users desire more **customization options** in the mobile app, highlighting its limitations compared to the web version. (1 reviews)
- Poor Customer Support (1 reviews)
- Poor Customization (1 reviews)
- Slow Performance (1 reviews)
- Slow Service (1 reviews)


## Upper Discussions
  - [What is Upper Inc. - Route Planner used for?](https://www.g2.com/discussions/what-is-upper-inc-route-planner-used-for)

- [View Upper pricing details and edition comparison](https://www.g2.com/products/upper-inc-upper/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-10+07%3A40%3A15+-0500&secure%5Bsession_id%5D=a44772fe-9ee5-4ee9-955f-9669a3c7e34e&secure%5Btoken%5D=2ccd3351fcc6cee3422fb1a75faa78924e02551e328716e3dbbb72c323c584a9&format=llm_user)

## Upper Features
**Routing**
- Master Routing
- Default Routes
- Route Assignment

**Vehicle Management**
- Inventory
- Fuel Management
- Maintenance
- Vehicle Tracking
- Tire Management
- Inspection Management
- Dispatch Management
- Work Order Management
- Employee Management
- Order Management
- Inventory Management
- Driver Management
- Document Management
- Compliance Management
- Transportation Management
- Maintenance Management
- Mileage Tracking
- Records Management
- Violation Tracking

**Vehicle Tracking**
- Alerts
- Locations
- Fuel Consumption
- Geofencing

**Route Planning**
- Route optimizing
- Dynamic Routing
- Scheduling
- ETA

**Dispatching**
- Route optimization
- Auto dispatch
- Order management

**ELD Compliance**
- Hours Logged
- Preventive Maintenance
- DVIR
- Offline Access
- Mobile Access

**Generative AI**
- AI Image-to-Text
- Generative AI

**Trip Management - Non-Emergency Medical Transportation (NEMT)**
- Dispatching
- Route Optimization
- Trip Customization
- Scheduling
- Real Time updates

**Before the Job**
- Calendar
- Dispatch
- Roles

**Scheduling**
- Master Schedule
- Constraints
- Adjustments
- ETA

**Driver Management **
- Onboarding
- Safety
- Driver Tracking
- Driver Behavior
- Cost Tracking
- Delivery Tracking
- Status Tracking
- Asset Tracking
- Expense Tracking

**Deliveries**
- ETAs
- Proof of delivery
- Route Optimization

**Driver Tracking**
- Alerts
- Mileage
- Performance
- ETAs

**Analytics**
- Predictive analytics
- Management dashboard
- Costs

**Customer portal**
- Status updates
- Real-time driver tracking
- Customer communication
- Customer feedback
- Delivery customization

**Dashcam**
- Automatic Incident Detection

**Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT)**
- Real-Time Vehicle Tracking
- Fleet Maintenance
- Driver’s Performance

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**Optimization**
- Priorities
- Real-Time Updates
- Dynamic Routing

**Analytics**
- Vehicle Performance
- Driver Performance
- Cost

**Payments**
- Sales orders
- Recieve payments

**Driver tools**
- Delivery rescheduling
- Proof of delivery
- Onboarding
- Adaptive deliveries

**Financial Management - Non-Emergency Medical Transportation (NEMT)**
- Billing and Invoicing

**After the Job**
- Reports
- Analytics
- Billing & Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Analytics**
- Performance
- Time & Costs
- Productivity
- Performance Metrics

**Analytics**
- Vehicle Performance
- Driver Performance
- Costs

**Route accounting**
- Direct store distribution
- Pre-sales
- Delivery confirmation

**Reports**
- Delivery metrics

**Reporting and Insights - Non-Emergency Medical Transportation (NEMT)**
- Regulatory Compliance
- Passenger Feedback
- Reports and Analytics

**Agentic AI - Fleet Tracking**
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Alerts/Notifications
- Mobile Access
- Drag & Drop
- Billing & Invoicing
- Data Import/Export
- AI Copilot
- Scheduling
- Driver Management
- GPS
- Electronic Signature
- Dispatch Management
- Search/Filter
- Employee Management
- SMS Messaging
- Territory Management
- Order Management
- Live Driver Tracking
- Delivery Tracking
- Third-Party Integrations
- Route Optimization
- Fuel Tracking
- Voice Recognition
- Inventory Management
- Status Tracking
- Shipping Management
- Transportation Management
- Order Tracking
- Self Service Portal
- Generative AI

**Agentic AI - Fleet Management**
- Proactive Assistance
- Decision Making
- Multi-step Planning
- Collision Detection
- Natural Language Interaction
- Facial Recognition

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

**Generative AI - Fleet Management**
- Text Summarization

**Additional Functionality**
- Geographic Maps
- GPS
- Generative AI
- Routing
- Data Import/Export
- Third-Party Integrations
- AI Copilot
- Access Controls/Permissions
- Predictive Analytics
- Incident Reporting
- Automated Scheduling
- Route History
- Billing & Invoicing
- Alerts/Notifications
- Customer Database
- API
- Reporting & Statistics
- Activity Dashboard
- Real-Time Monitoring
- Motor Pool
- VIN Lookup
- Mobile Alerts
- Search/Filter
- Monitoring
- Scheduling
- Email Alerts
- Maintenance Scheduling
- Performance Metrics
- Real-Time Data
- For Pilots
- Audit Trail
- Trip Logs
- Real-Time Notifications

## Top Upper Alternatives
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