Unbxd Reviews & Product Details

Unbxd Overview

What is Unbxd?

Unbxd is an AI-driven search platform that enables eCommerce businesses to engage their shoppers by building contextual relevancy into what they are searching for. It converts shoppers more often and faster by showing them genuine results. It understands the shopper intent like no one else does across site search, browse (navigation) and recommendation purchase journey. It fixes the relevance problem for the online shoppers with the help of its indigenous AI-models that interpret the shopper affinity using catalog data, clickstream, and user-behavior data and many more data signals across the shopper journey. It provides powerful merchandising controls over the console and extensive personalization capabilities making it an easy-to-use tool for eCommerce players to enhance the on-site shopper experience. Unbxd solution provides seamless user experience across all device types and is optimized for conversions. It provides you a 360-degree view of your business performance enabling you to make informed decisions for future growth. We automate the tough and complex part of the search experience while still leaving enough control in your hands to tweak the solution per your business needs. Unbxd enables 60 billion annual interactions and $10 billion in online revenue for leading retailers like Express, HSN, Ashley HomeStore, TCP, Monoprice, Scosche, and Rue21

Unbxd Details
Website
Discussions
Unbxd Community
Languages Supported
English, French
Product Description

Unbxd offers intelligent Site Search & Personalization Solutions for Ecommerce Companies Worldwide.


Seller Details
Seller
Unbxd
Company Website
Year Founded
2015
HQ Location
Bournemouth, Dorset
Twitter
@Unbxd
828 Twitter followers
LinkedIn® Page
www.linkedin.com
155 employees on LinkedIn®

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Unbxd Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The onboarding process whilst lengthy due to the large integration work we have done has been relatively smooth and the results after going live yesterday look really impressive.

We are looking forward to further utilising Unbxd more so with the rich feature set it contains.

The onboarding team and development team have been excellent in helping us make tweaks and changes to ensure our customers get the best possible experience using search on our website. Review collected by and hosted on G2.com.

What do you dislike?

Too early to tell at this early stage... :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The previous search was an ad-hoc layer not integrated to the website, it wouldn't personal prices or product exclusions to the user. The new solution covers this and improves the journey for the customers. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The team at Unbxd is really great to deal with. They always listen to our requirements and try to find solutions. Their products is highly customisable which brings great flexibility to our business.

We use their site search and it has definitely been a step up from our previous system. It has been such a great success that we are in the process of implementing it to all our ecommerce websites. Review collected by and hosted on G2.com.

What do you dislike?

QA is not always great and their interface could benefit from a better UX. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to bring more accuracy to our site search. Having a better search helps customers to find products they are after, which ultimately increase conversion rate. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Unbxd has revolutionised our online user experience thanks to their powerful search and autosuggest features. We are now able to deliver a category-leading experience and can leverage customer search data to help guide key merchandising decisions. Review collected by and hosted on G2.com.

What do you dislike?

We have experienced a few minor disruptions to our reporting dashboard since launch which are to be expected with any major integration, all of which have been swiftly corrected. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Product discovery through search was our biggest source of customer frustration which we have been able to improve vastly courtesy of the Unbxd product. We are now able to get greater insight into the types of queries received which will help with data-led merchandising and marketing decisions. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

There are a few features I like best. One is the auto-updating feeds - so that I don't have to manually add products to be indexed. The image based auto-suggest works very well and my customers and sales reps are easily able to find the products they're looking for with fewer clicks and page loads. The platform also included recommendation algorithms both for suggesting items that the customer personally could be interested in - and can suggest products that other customers bought when a customer is viewing a type of product. Review collected by and hosted on G2.com.

What do you dislike?

Ran into some platform integration troubles with data feeds- but over time Unxbd was able to solve the issues and now it's a smooth process. They were also communicative throughout the process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unbxd solved our problem of having both a search provider and a recommendation provider as separate providers. They are able to offer both services at a more reasonable price than paying separately. They were also able to solve an issue we had with our sales reps searching for products using partial item codes (mid string searching) - which was a capability our previous site search provider wasn't able to handle. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The team was so good helping us get this implemented, it only took a few weeks. Our technical teams meshed great and all issues were addressed quickly. The early results are GREAT much better than what we had, our search CVR went up pretty dramatically and the algorithm is learning and getting better fast. We are actually redesigning our core templates to best utilize the system, can't wait to see it get even better. Thanks UNBXD you guys are pros! Review collected by and hosted on G2.com.

What do you dislike?

You need a decent level of expertise and technical aptitude to install this yourself, luckily I have an amazing team. If you don't UNBXD can do all the install work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our old search just did not do a great job with product discovery, now we are showing great relevant results in search and also in product recommendations. Our conversion rate when up significantly on search and the overall site as well Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Ranking, Sorting and Pinning features on Unbxd Merchandising are some of the easiest and intuitive ways to promote specific products or Brands on our platform Search. Review collected by and hosted on G2.com.

What do you dislike?

Some Page Rendering issues present a few challenge when using the Console. Documentation could be better too. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great for E-commerce Product Search but make sure all your test cases fit the product features beforehand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of product discovery on a huge catalogue that woud've been hard to navigate using traditional Search. We observe higher view counts and lower page view per purchase numbers since Unbxd Implementation. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

- Comprehensive search results solution

- Easy integration or modification/enhancements

- Easy to use dashboard

- Very prompt customer service through the years

- Great support in costs looking at long term relationship

- Good technical understanding by the support staff in solving complex problems - case in point Lenskart when launching its Singapore stores had gotten some custom development done by Unbxd, which helped rollout the solution in time for our Singapore stores to launch Review collected by and hosted on G2.com.

What do you dislike?

- Upgradation of dashboard required development at client end - didnt expect this

- None other dislikes with unbxd, it is a great product to have integrated with Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great partner to work with , go with them with your eyes closed, you will not be disappointed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Getting search results in our website/apps when customers are searching for the products Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The architecture of their service seems very articulate and well planned. If at any point in time a major problem is found, the reports on what happened and how they were resolved are detailed and well documented. Overall the service has been very robust and reliable for us when everything is working well. Customer support has always been personable and also more helpful and available than in the past. Before I was onboard at PartsWarehouse, they were able to accommodate a scenario in which we needed to separate parts and models within the same search. Review collected by and hosted on G2.com.

What do you dislike?

Being likely one of the few remaining clients that have a custom search page built and hosted by Unbxd, there has been trouble in the past getting support for updating the page, taking a month or more for an update to be completed! Fortunately, that issue has been well resolved and customer support is more readily available and responsive than before as far as we can discern. There was discussion on assisting us with writing our own integration at the start of the year, but neither of us have pursued that goal as of yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Email will be your best bet for support most of the time, however, they're more than willing to talk with you as well! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A quick and easy search is readily available right out of the box, or "Unbxd" you could say! Looking up exact part or model numbers gives a very quick response. Next step will probably be writing our own integration. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Now with the partnership with UNXBD, this search is one less thing that I have to be worried about. Very satisfied with the search tool. Review collected by and hosted on G2.com.

What do you dislike?

We are very happy with their service, no complains Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

m/a Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are really glad we decided to go with Unbxd for our site search. The development and technical support is top notch. Our customer success manager is wonderful. She always answers our questions or inquiries right away. Review collected by and hosted on G2.com.

What do you dislike?

I cannot say that I dislike anything at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would talk to the sales team about what you are looking for on search. It definitely would be helpful to have a demo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unbxd is helping our customers find what they need quickly by recognizing patterns on what they search for. They are only showing the most relevant items so the customer can easily locate what they need. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Ease of configuration, A closed loop to improve relevancy configuration based on buying trends, contextual based boost and burying of results. Review collected by and hosted on G2.com.

What do you dislike?

Path to recovery for feed failures can be quicker. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

improve search relevancy, page load times , increased conversion Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We have literally millions of products in our catalog. Given that the average ecomm company has maybe a couple of thousand products, this is a unique requirement. Impressed by UNBXD's ability to handle that much load without a hiccup and provide quality results. We have also found that the company was very accessible - if need be we can get access to their C-Suite. Review collected by and hosted on G2.com.

What do you dislike?

We have known this company for a long time. In its early days the product was always excellent but the documentation could have been better. It probably has improved since then. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use them for both site search and product recommendations. Easy-to-implement, quality product, stable, and good support. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

UNBXD integration was seamless and their team provided excellent support. Over the last few years, the UNBXD team has continued to provide prompt and helpful support. The site search results are excellent, data-driven and always very accurate. The admin dashboard is easy to use with good reporting and great merchandising tools. Review collected by and hosted on G2.com.

What do you dislike?

UNBXD is an great, affordable site search tool, but when we wanted to add additional features a few years after the initial implementation the additional fees were quite costly compared to what we were already paying for the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use UNBXD for e-commerce site search. Review collected by and hosted on G2.com.

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Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Incredible implementation team that was with us every step of the way. Unlike other vendors, I never felt like they gave us a dev guide and said, "follow this and good luck." Unbxd communicated well and helped our internal teams work toward a common goal with a shared vision between both our companies. Review collected by and hosted on G2.com.

What do you dislike?

Since our platform is custom-baked, we did have to work through quite a few niggles and implementation took longer than expected. Admittedly, a lot of that wait was on our end. Unbxd did modify a few things on their back end to integrate better with our system, so they went above and beyond to ensure things worked properly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't hesitate in considering and moving forward with Unbxd. Their support has been top-notch and worked with our internal development team to implement changes on our site to take full advantage of Unbxd's search tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improved site search with more relevant results. We also have the ability to boost product results to sync with campaigns. We have seen increased searches per visitor. We pay a lot of money to get traffic to our site and it's great to have a functional site search that keeps visitors on-site and looking for additional products. Review collected by and hosted on G2.com.

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Assistant Manager - Digital Applications & IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's helps the online audience to allow Search and results the relevant product with Power ful algorithm and AI which runs behind ( Unbxd ) Review collected by and hosted on G2.com.

What do you dislike?

No integration facilities for lower version app's or platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better Search results.

Enhance results that helps user for better and quick decision making, Tracking the trend of search Review collected by and hosted on G2.com.

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Freelance Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The processes of the company are very streamlined. They take care of their clients, partners and employees in a very unique way. I feel lucky to become a part of this great company. Review collected by and hosted on G2.com.

What do you dislike?

No such a single thing that I can count. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I do integration of Unbxd's product with customer's eCommerce sites by using AJAX integration method. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We like how our customers are getting a more personalized shopping experience when using our search tool Review collected by and hosted on G2.com.

What do you dislike?

When items are out of stock and we remove them from our admin they do not remove from search results. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy and fast way to bump up your sites personalization efforts without having to hire any additional team members. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customers are finding the products they want much quicker which leads to more conversions. They are also discovering new products that are similar which increases our AOV. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Customization capability and their proprietary logic Review collected by and hosted on G2.com.

What do you dislike?

Not possible to do city wise customization Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Internal search. We have realized benefits of increased conversion which has resulted in Search contributing to 40% of overall website transactions. Review collected by and hosted on G2.com.

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Director of Ecommerce Merchandising, Content & Email Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I can count on UNBXD to run the site search and recommendation on our sites consistently and reliability. We run 16 sites and require services we can count on to always service our customers experience. Review collected by and hosted on G2.com.

What do you dislike?

If you have special requirements not existing in the base platform, it could be a very long time before you receive a change to meet your requested need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UNBXD provides an excellent site search engine and recommendation engine for our 16 B to C sites. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Unbxd search has given us the ease to customise the experience at a query level. We have run multiple long term and short term campaigns with the help of the console to have a enriched engagement with the end customer Review collected by and hosted on G2.com.

What do you dislike?

Nothing as of now to dislike.Looking forward for a long term engagement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problem Solved: Connect customers with the products that they are most likely to buy

Benefits

-User friendly merchandising console

-Quick access to support

-efficient customer success team Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Speed of the results. user friendly dashboard. Super powerfull once you get the data right, you have full visibility of item performance Review collected by and hosted on G2.com.

What do you dislike?

Nothing to complain at this stage. Just positive feedback. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great powerfull tool, i recommend you spending time in the portal to make sure you utilize all featurs of the systems. Easy to use, anyone can learn how to use it in a short period of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We suffered from slow page load times. making filtering on site nearly impossible. Once we implemented UNBXD, the speed of the system is better than what we expected. We can now filter down a category with thousands of products with a blink of an eye. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Unbxd has been an important addition to our tech stack. The onboarding experience was exceptional with support all the way through. Review collected by and hosted on G2.com.

What do you dislike?

There is no downside to using Unbxd or the experience in onboarding. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have dedicated internal resources to make the most of the tech Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unbxd has simplified the product discovery journey and has had a direct impact on our conversion rate Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Product is great and easy to install and configure. Review collected by and hosted on G2.com.

What do you dislike?

Driving solution to meet all customer requirements would be best way to ensure the success of implementation which seems to be missing in some cases Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working with boarding to drive quality implementations. We have delivered implementation of Jerome in 21 days by optimizing the process of product integration. Review collected by and hosted on G2.com.

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US
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

UNBXD has done a great job with customer support and lifting sales. We are currently using the search widget and product recommendation widget. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the feed delays can get in the way, causing inconsistencies between search and the site. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unbxd helps us with search and product recommendations for our e-commerce site. We have been seeing boosts in sales and specifically notice it on sale items. So far it is paying for itself. Review collected by and hosted on G2.com.

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Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Unbxd offered excellent search and cost effective solution with good analytics. Integration is flawless with relevancy of the products on each search keyword. Optionally ability to change relevant products from campaign management. Review collected by and hosted on G2.com.

What do you dislike?

Support could have been better and sometimes few things take more time than usual. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Improve support for clients Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have enabled content search with product search on website. Review collected by and hosted on G2.com.

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