Netcore Unbxd Reviews & Product Details

I like best about Netcore Unbxd is its AI-powered product search and personalized suggestions. The search results are fast, accurate, and handle typos or vague keywords really well, which helps users find what they’re looking for quickly. I also appreciate how easy it is to manage the catalog and customize the experience through their dashboard. Overall, it improves customer experience and boosts conversions on our site. Review collected by and hosted on G2.com.

Netcore Unbxd works well, but the dashboard is not easy to use. It can be confusing when setting up rules or campaigns. Also, the reports don’t show enough details, so it's hard to understand what’s working and what’s not. Review collected by and hosted on G2.com.

Netcore Unbxd is an exceptionally powerful tool for ecommerce product discovery and merchandising. Its semantic search capabilities, customizable ranking logic, and recommendation engines added a whole new layer of control and sophistication to our Shopify store that we couldn't get from native tools.

The support team was knowledgeable and helped bridge the technical gaps during onboarding. For stores needing advanced search, curated merchandising, and deep customization—and who have developer resources—Unbxd offers a level of precision and control that few others can match. Review collected by and hosted on G2.com.

The downside was the complexity: despite great support during onboarding, ongoing maintenance required developer expertise that was unsustainable for our small team.

The platform was not tightly integrated with Shopify's ecosystem, making it feel a bit separate and harder to manage day-to-day. Some tasks that could ideally be self-service needed technical changes or workarounds. Over time, simpler Shopify-native apps improved, offering enough features without the heavy overhead, leading us to transition away from Unbxd.

Ease of use, ease of ongoing implementation, and ease of integration with Shopify could definitely be improved. Review collected by and hosted on G2.com.

My overall experience with Unbxd has been great! While no partnership is perfect, they truly listen to their customers and go above and beyond to support us — especially with their search and product recommendation solutions. Review collected by and hosted on G2.com.

One area I wish were better is working with the helpdesk — the time difference sometimes leads to delays in resolving issues as quickly as we'd like. Review collected by and hosted on G2.com.

The platform excels in boosting search relevance and delivering highly personalized results. Additionally, the weekly and monthly reports are incredibly insightful and valuable for tracking performance Review collected by and hosted on G2.com.

The implementation process for custom platforms can be a bit time-consuming, which can delay full deployment. Managing the product feed occasionally presents challenges, such as syncing delays Review collected by and hosted on G2.com.

I enjoy all the tools available to customize our website and provide our customers with a better shopping experience. I also appreciate the A.I learning model that Unbxd uses to allow each customer a personalized shopping experience. Customer support is available whenever you need it. Review collected by and hosted on G2.com.

There is a bit of a learning curve between using Unbxd with other programs, but the support team is a good resource to assist. Review collected by and hosted on G2.com.

Communication is good and consistent. Integration setup was easy and quick. If I have issues, the team is quick to respond. I requested a LOT of customization for how my search bar looked and behaved. The team went above and beyond to ensure I was satisfied. Review collected by and hosted on G2.com.

I needed a lot more customization than i thought i would need and it took a long time for me to get the product looking and behaving how i wanted.

The platform has kind of a lot to it and I find some aspects challenging. For example, my efforts to boost popular products and brands just bogged down the system and caused my collection pages to load slower so now i dont really take advantage of the boost feature. I find the new collections feature too cumbersome to use because tracking down shopify product id's is too time consuming.

The product recommendations feature will soon not meet my needs. I will be better off using product recommendations from my CDP because it will utilize both in store and online sales data to better inform the algorithm what the true best sellers are. Review collected by and hosted on G2.com.

I really appreciate the way the system delivers search results based on multiple attributes with minimal processing time. The analytics feature is also a highlight, as it provides valuable metrics that help with decision-making Review collected by and hosted on G2.com.

1 . There is no error-handling mechanism in place. When there is a small change, the entire API stops working and returns zero results.

2. After onboarding, a separate team handles support issues, and they are not familiar with the way we’ve implemented things. We had a hard time explaining the attributes that provide the respective values and why they aren’t processing correctly.

3. There are many features in Unbxd that could be utilized, but there is no proper documentation, which makes it difficult for the marketing team to publish new changes.

4. The support team takes a long time to address integration issues post-go-live.

5. The implementation engineer does not respond when issues arise, so we have to approach the support team each time and explain the cause of the issue, which is time-consuming. Review collected by and hosted on G2.com.

They have a prompt customer service support team which looks into resolving errors as quickly as possible. They are also quick to identify solution implementations when your website infrastruture evolves. The product recommendations that Unbxd offers have also lifted our website conversion rates considerably. Review collected by and hosted on G2.com.

The base solution of the platform is powerful and largely sufficient, but I feel that more personalization of the backend platform for each client can be done to squeeze more value out for our user experience. It would be great if their customer success team can invest more time and effort to conceptualize strategies to integrate Unbxd more within the website's journey. Review collected by and hosted on G2.com.

The search on our website has genuinely improved since Unbxd was launched. The feature set included for recommendation modules and merchandising, has offered us a straightforward way to affect the search results for differing customer needs, which has positively impacted the organisation and our customers. Review collected by and hosted on G2.com.

Reporting needs some work to truly get a great picture of what is happening.

The subtle differences between recommendations & search causing two different search results based on the data it uses to craft the results.

Notifications around the upgrades between API versions. Review collected by and hosted on G2.com.

Incredible implementation team that was with us every step of the way. Unlike other vendors, I never felt like they gave us a dev guide and said, "follow this and good luck." Unbxd communicated well and helped our internal teams work toward a common goal with a shared vision between both our companies. Review collected by and hosted on G2.com.

Since our platform is custom-baked, we did have to work through quite a few niggles and implementation took longer than expected. Admittedly, a lot of that wait was on our end. Unbxd did modify a few things on their back end to integrate better with our system, so they went above and beyond to ensure things worked properly. Review collected by and hosted on G2.com.