uContact Reviews & Product Details

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

Seller

net2phone

Discussions

uContact Community

Languages Supported

English, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Joaquin Moreira (Director en INTEGRA CCS)

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Five9 Intelligent Cloud Contact Center Platform

4.1/5(625)

View All Alternatives

User Insights

Average based on 27 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

Here's how.

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

11/23/2020

"It is an excellent call center system, the support is fast and efficient"

5/5

What do you like best about uContact?

I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent. Review collected by and hosted on G2.com.

What do you dislike about uContact?

At the moment I have nothing to say that I do not like, when I need your contribution they were always helping me and ensuring the continuity of the system. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Thank you very much for your comments on uContact! We're really glad you've found it useful, especially in these difficult times :)

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

12/3/2020

"A great omnichannel contact center platform."

4.5/5

What do you like best about uContact?

It is a platform that solves the omnichannel communication, very intuitive, not only for the agents but also for the supervisors when managing the service. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't currently have a feature that I dislike. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi! Thank you very much for sharing your experience with uContact with us :) We're really glad you find it useful and efficient!

Verified User in Retail

Mid-Market (51-1000 emp.)

12/3/2020

"Great System, Friendly User"

5/5

What do you like best about uContact?

The fact that it is a very stable system, we have almost 100% uptime and that it is friendly for users to use, also the real-time dashboards are very useful. Review collected by and hosted on G2.com.

What do you dislike about uContact?

That we have to use a different link for every country Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, thank you so much for sharing your opinion about uContact :) It's nice to hear we've helped you increase your company's contactability and that you've found it useful. We'll take your comments into account to continue perfecting the solution!

Angie H.

Small-Business (50 or fewer emp.)

11/26/2020

"Meet the expectations, also advise on new trends in services and applications"

5/5

What do you like best about uContact?

the entire tool meets the requirements for the operation of the contact center Review collected by and hosted on G2.com.

What do you dislike about uContact?

I have no comments, it is always resolved on time or we are given suggestions for improvement. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, Angie! Thanks for your comments about uContact! :)

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/20/2020

"Ucontact Surveys"

4.5/5

What do you like best about uContact?

What I like is that you can quickly find the client's number to call, as it automatically turns green once they are contacted. Also, that you can see the last date of payments made. Review collected by and hosted on G2.com.

What do you dislike about uContact?

It freezes a lot when loading the accounts to call in predictive mode. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Thank you for sharing your experience with uContact. We're really glad you've found it useful and we'll take into consideration your comments to keep on perfecting the solution! :)

Verified User in Judiciary

Mid-Market (51-1000 emp.)

11/20/2020

"Excellent."

5/5

What do you like best about uContact?

It features a variety of tools and utilities, as well as a comfortable interface. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I haven't found anything that I dislike yet... Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi :) Thank you very much for your comments about uContact! It's nice to hear you've found our solution useful and profitable.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/19/2020

"It was a discovery"

4/5

What do you like best about uContact?

One of the advantages is the information I get from the advisors. I can perform better tracking of their tasks (number of calls, schedules, etc.) and schedule reports automatically. I can have all the information I need in a single application. Review collected by and hosted on G2.com.

What do you dislike about uContact?

in my work unit I do not use access to Twitter or Facebook Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi! Thank you so much for your positive comments about uContact! We're really glad you found it useful to keep up with your Contact Center's activity :)

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

11/24/2020

"It`s really good service"

4/5

What do you like best about uContact?

I like that the service is very simple to use Review collected by and hosted on G2.com.

What do you dislike about uContact?

Usually there are always server complications and the system slows down Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, thank you very much for sharing your comments about uContact! We're really glad you find it easy to use and have improved your call activity thanks to it :)

Verified User in Retail

Mid-Market (51-1000 emp.)

11/19/2020

"Call Center Manager"

4.5/5

What do you like best about uContact?

Omnichannel, gamification, ease of use in Campaigns Review collected by and hosted on G2.com.

What do you dislike about uContact?

I really don't have anything that I dislike about the tool. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Thank you so much for sharing your experience with our platform! We're honored to have helped you increase your contactability and achieve real customer satisfaction :)

Verified User in Retail

Mid-Market (51-1000 emp.)

11/24/2020

"Complete and easy to use"

5/5

What do you like best about uContact?

Centralize communication from different channels on one platform Review collected by and hosted on G2.com.

What do you dislike about uContact?

There is nothing in particular that I dislike. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact

edit

Hi, thank you very much for your comments about uContact! We're glad you found our omnichannel solution useful:)

Questions about uContact? Ask real users or explore answers from the community

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What is uContact used for?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

uContact Features

Channels

Voice

Mobile SMS

Functions

Session Queuing

Concurrent Calling

Auto Dialer

Administrative

Session Summary Notes

Administrator Access

Reporting & Dashboards

View More Features

Categories on G2

Contact Center

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uContact Reviews & Product Details

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Value at a Glance

Time to Implement

Perceived Cost

Top-Rated Alternatives

User Insights

uContact Reviews (27)

uContact Reviews (27)

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Pros & Cons

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Questions about uContact? Ask real users or explore answers from the community

Pricing Insights

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Categories on G2

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