# uContact Reviews **Vendor:** net2phone **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 27 ## About uContact uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself. ## uContact Pros & Cons **What users like:** - Users value the **excellent customer support** of uContact, praising the team's responsiveness and assistance. (1 reviews) - Users value the **high customizability** of uContact, complemented by excellent support from the team. (1 reviews) **What users dislike:** - Users find the **complexity of configuration options** in uContact can be challenging to navigate effectively. (1 reviews) ## uContact Reviews ### 1. Highly Configurable Platform with a Great Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about uContact?** It’s highly configurable, and the support team has been great to work with. **What do you dislike about uContact?** At times, the broad range of configuration options can be challenging to navigate. **What problems is uContact solving and how is that benefiting you?** Contacting our customers in an optimized way. ### 2. Allows downloading management reports **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about uContact?** that we can control the different jobs in a very easy way **What do you dislike about uContact?** some reports are downloaded in Excel format which is difficult to tabulate for creating pivot tables **Recommendations to others considering uContact:** It has many tools that allow for controlled management at different levels of the organization. **What problems is uContact solving and how is that benefiting you?** Allows you to manage staff very easily, maintaining control in teleworking ### 3. It is a very comprehensive work tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Carolina P. | Ventas telefonicas, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2021 **What do you like best about uContact?** It is not a complex tool to handle and learn from the very beginning. **What do you dislike about uContact?** I don't have anything in particular that I dislike about the tool. **Recommendations to others considering uContact:** Complete and easy-to-use tool **What problems is uContact solving and how is that benefiting you?** It is very important that the calls are always recorded for the backup of the clients and my work. ### 4. very good service and the platform is very stable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about uContact?** the use of the platform is very user-friendly **What do you dislike about uContact?** that there is no administration via CLI.. **What problems is uContact solving and how is that benefiting you?** some changes were requested and they very kindly helped me ### 5. A very comprehensive platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about uContact?** the ease of the tool and the quick support it has **What do you dislike about uContact?** very small details to improve but nothing that affects the excellent functionality **What problems is uContact solving and how is that benefiting you?** the integration of WhatsApp and emails from uContact, all centralized ### 6. Comprehensive and functional system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2021 **What do you like best about uContact?** Easy understanding for the user and supervision of agents **What do you dislike about uContact?** Slowness in searches for data from several days **What problems is uContact solving and how is that benefiting you?** Idle times of connected agents ### 7. excellent omnichannel tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Antonio I. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2020 **What do you like best about uContact?** How intuitive it is, the autonomy it provides to the administrator user as well as the independence to carry out strategies, whether dialing or management. A very collaborative tool that allows for online tracking. **What do you dislike about uContact?** It is a very comprehensive tool for the current needs of the Contact Center sector in Peru. At the moment, I don't find any aspect of the tool that I dislike. **What problems is uContact solving and how is that benefiting you?** It allowed clients to improve their business continuity during this pandemic by providing them with an online control tool, monitoring, and motivation for their operational force. **Official Response from Lucia Castiglioni:** > Thank you Carlos Antonio for all the nice comments and for sharing your experience with uContact. We're glad to have been of help during these difficult times, and hope to continue working together for a long time :) ### 8. Many, for the fast response, for the stability of the platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Mathias S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about uContact?** As a platform the feedback with the user friendly and very intuitive. From the company the great support you can have with them to grow or improve always willing to help. **What do you dislike about uContact?** We do not have a subject that we dislike or do not like, the relationship is always effective **What problems is uContact solving and how is that benefiting you?** We solved a lot of scalability and ease of growth by interacting with the platform. This does not give a push to make the tool much more productive. **Official Response from Lucia Castiglioni:** > Hi, Matias! Thank you so much for your nice comments about us and our platform :) We put a lot of work into making sure our customers have a friendly and beneficial experience with uContact, so it's nice to know you're truly satisfied with it! ### 9. Ucontact Review **Rating:** 3.5/5.0 stars **Reviewed by:** Mary F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about uContact?** The statistics, that has reports and that records the calls **What do you dislike about uContact?** That they do not have a reporting manual and that abandoned calls if an agent has already answered it, continue to appear in the report. **What problems is uContact solving and how is that benefiting you?** Control of incoming and outgoing calls, agents' operating time, reports of monthly calls, have recording or record of the attention in the call. **Official Response from Lucia Castiglioni:** > Hi, Mary! Thank you very much for your comments about uContact! We'll take into account what you've shared and use it to continue perfecting our platform :) ### 10. it is innovative and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about uContact?** I like that you can call with just one click and the different avatars that can be created. **What do you dislike about uContact?** I don't understand some of the notifications **Recommendations to others considering uContact:** I DON'T KNOW **What problems is uContact solving and how is that benefiting you?** compared to the system we used before in the company, this one is much more dynamic and makes it easier for us to contact clients **Official Response from Lucia Castiglioni:** > Hi, Lucía! Thank you very much for your comments about uContact, we're glad to know you find it useful and that it has helped you make work a little bit easier :) ### 11. It is an excellent call center system, the support is fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about uContact?** I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent. **What do you dislike about uContact?** At the moment I have nothing to say that I do not like, when I need your contribution they were always helping me and ensuring the continuity of the system. **What problems is uContact solving and how is that benefiting you?** At the beginning of the pandemic we had to migrate the entire system to the cloud, in a week I had all the commercial staff working, all the initial errors were quickly solved. **Official Response from Lucia Castiglioni:** > Thank you very much for your comments on uContact! We're really glad you've found it useful, especially in these difficult times :) ### 12. A great omnichannel contact center platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about uContact?** It is a platform that solves the omnichannel communication, very intuitive, not only for the agents but also for the supervisors when managing the service. **What do you dislike about uContact?** I don't currently have a feature that I dislike. **What problems is uContact solving and how is that benefiting you?** In the incoming customer service, I solve the tracing of incoming contacts by different platforms (Telephone, mail chat). In outgoing management services, they have good automatic dialer solutions that improve efficiency. **Official Response from Lucia Castiglioni:** > Hi! Thank you very much for sharing your experience with uContact with us :) We're really glad you find it useful and efficient! ### 13. Great System, Friendly User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about uContact?** The fact that is a very stable system, we have almost 100% up time and that is friendly for users to use, also the dashboard in real time are very usefull. **What do you dislike about uContact?** That we have use a diferrent link for every country **What problems is uContact solving and how is that benefiting you?** Support are always helping us with doubts, also one of the major benefits is that we have increased our contactability. **Official Response from Lucia Castiglioni:** > Hi, thank you so much for sharing your opinion about uContact :) It's nice to hear we've helped you increase your company's contactability and that you've found it useful. We'll take your comments into account to continue perfecting the solution! ### 14. Meet the expectations, also advise on new trends in services and applications **Rating:** 5.0/5.0 stars **Reviewed by:** Angie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about uContact?** the entire tool meets the requirements for the operation of the contact center **What do you dislike about uContact?** I have no comments, it is always resolved on time or we are given suggestions for improvement. **Recommendations to others considering uContact:** 100% **What problems is uContact solving and how is that benefiting you?** Real-time KPI Custom dashboard TMK management Social media integration Ecommerce chat Additionally, it is a stable platform, and the support response time is prompt. **Official Response from Lucia Castiglioni:** > Hi, Angie! Thanks for your comments about uContact! :) ### 15. Ucontact Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about uContact?** What I like is that you can quickly find the client's number to call, as it automatically turns green once they are contacted. Also, that you can see the last date of payments made. **What do you dislike about uContact?** It freezes a lot when loading the accounts to call in predictive mode. **What problems is uContact solving and how is that benefiting you?** The problem I solve is the contactability of clients. The benefits it has are that by being able to load more data (such as emails, phone numbers, addresses), there is a greater possibility of locating the clients. **Official Response from Lucia Castiglioni:** > Thank you for sharing your experience with uContact. We're really glad you've found it useful and we'll take into consideration your comments to keep on perfecting the solution! :) ### 16. Excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about uContact?** It features a variety of tools and utilities, as well as a comfortable interface. **What do you dislike about uContact?** I haven't found anything that I dislike yet... **What problems is uContact solving and how is that benefiting you?** Communication with clients. **Official Response from Lucia Castiglioni:** > Hi :) Thank you very much for your comments about uContact! It's nice to hear you've found our solution useful and profitable. ### 17. It was a discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about uContact?** One of the advantages is the information I get from the advisors. I can perform better tracking of their tasks (number of calls, schedules, etc.) and schedule reports automatically. I can have all the information I need in a single application. **What do you dislike about uContact?** in my work unit I do not use access to Twitter or Facebook **What problems is uContact solving and how is that benefiting you?** facilitates keeping control of the sector **Official Response from Lucia Castiglioni:** > Hi! Thank you so much for your positive comments about uContact! We're really glad you found it useful to keep up with your Contact Center's activity :) ### 18. It`s really good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about uContact?** I like that the service is very simple to use **What do you dislike about uContact?** Usually there are always server complications and the system slows down **What problems is uContact solving and how is that benefiting you?** The benefits that calls can be anywhere. Having a good internet service shows that there are no delays, although sometimes there are certain people who do not listen even though one has the best audio. **Official Response from Lucia Castiglioni:** > Hi, thank you very much for sharing your comments about uContact! We're really glad you find it easy to use and have improved your call activity thanks to it :) ### 19. Call Center Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about uContact?** Omnichannel, gamification, ease of use in Campaigns **What do you dislike about uContact?** I really don't have anything that I dislike about the tool. **Recommendations to others considering uContact:** for cost and quality, try it. **What problems is uContact solving and how is that benefiting you?** We have improved Contactación by 30% and the quality of service by having all types of communication in a single tool. **Official Response from Lucia Castiglioni:** > Thank you so much for sharing your experience with our platform! We're honored to have helped you increase your contactability and achieve real customer satisfaction :) ### 20. Complete and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about uContact?** Centralize communication from different channels on one platform **What do you dislike about uContact?** There is nothing in particular that I dislike. **Recommendations to others considering uContact:** I recommend that you do a test and validate the advantages of having UContact. **What problems is uContact solving and how is that benefiting you?** Make communication with our clients efficient, maintaining controls and metrics of the work team **Official Response from Lucia Castiglioni:** > Hi, thank you very much for your comments about uContact! We're glad you found our omnichannel solution useful:) ### 21. U contac **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about uContact?** a new and very easy to use program does not require training **What do you dislike about uContact?** it fails from time to time anda has rebooted a couples of times **Recommendations to others considering uContact:** yes **What problems is uContact solving and how is that benefiting you?** know who is calling us and know when was their last call **Official Response from Lucia Castiglioni:** > Hi! Thank you very much for your comments about uContact, we'll definitely take them into account to continue improving :) ### 22. I would recommend the uContac platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about uContact?** versatility in its different forms of communication **What do you dislike about uContact?** In management reports, it is not possible to choose the campaign or the advisor to lower the steps taken. **Recommendations to others considering uContact:** Versatility and omnichannel **What problems is uContact solving and how is that benefiting you?** I solve contactability problems in agents. The benefit is lowering the churn rate. **Official Response from Lucia Castiglioni:** > Hi! Thank you very much for sharing your experience with uContact! We're delighted to know you're satisfied with the solution and find it beneficial for your company :) ### 23. More agility, more maximum channels. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about uContact?** THE SENDING OF SMS, THE MANAGEMENT OF THE CAMPAIGN, THE CONTROL OF THE AGENTS **What do you dislike about uContact?** That not all cell phones read SMS messages **Recommendations to others considering uContact:** IT'S PRACTICAL AND FAST **What problems is uContact solving and how is that benefiting you?** that we can launch predictive (calls) and ensure that we don't have call drop-offs. **Official Response from Lucia Castiglioni:** > HI! Thank you so much for your comments about uContact! It's great to know you found it practical and were able to monitor your Contact Center's activity :) ### 24. Amazingly complete product, great Price, and the best service. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos M. | Gerente de Servicio al Cliente Online, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about uContact?** After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center. **What do you dislike about uContact?** N/A **Recommendations to others considering uContact:** Make sure you know exactly what you need and dont switch too much, this is mainly because it can be greatly tailored from the beggining, although the service is really quick you will save time. **What problems is uContact solving and how is that benefiting you?** Customer service, tech support, and billing issues. It’s very easy to contact us and handle several interactions at the same time. ### 25. Great tool for collections agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Jimena M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about uContact?** Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best. uContact is prepared to manage a massive amounts of call volume, with good quality and quick response. Different strategies helps you keep the abandon rate low and the calls flow running properly. It allows us to pull recorded calls for audit and quality control. Their measurements features for quality control are great and easy to use. **What do you dislike about uContact?** We have no complaint of the solution, the company always provided us with the solution to the issues raised **Recommendations to others considering uContact:** uContact is a very user friendly platform. The team is constantly improving it and evolving on their customer needs with regular releases. **What problems is uContact solving and how is that benefiting you?** We increase the dialing performance using the different type of dialers of uContact. ### 26. Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about uContact?** Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance. **What do you dislike about uContact?** N/A **What problems is uContact solving and how is that benefiting you?** We have a concrete and positive vision in the reports offered by the tool. And so we managed to shorten our service time. ### 27. uContact is a real all-in-one contact center software **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about uContact?** Prepared to manage a massive amounts of call volume, with good quality and quick response. Different strategies helps you keep the abandon rate low and the calls flow running properly **What do you dislike about uContact?** I do not see things that displease me **What problems is uContact solving and how is that benefiting you?** Our internal and external communication ## uContact Discussions - [What is uContact used for?](https://www.g2.com/discussions/what-is-ucontact-used-for) - [View uContact pricing details and edition comparison](https://www.g2.com/products/ucontact/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+17%3A18%3A18+-0500&secure%5Bsession_id%5D=d0428be8-f250-4ed8-843d-1001c972fac3&secure%5Btoken%5D=68fff2dec0e2e89196ac6fab78881e6e615bd4bc1aa59983194262799d7b8586&format=llm_user) ## uContact Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top uContact Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,459 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews)