Endless features, straightforward to get phone numbers from everywhere in the world. User friendly. Review collected by and hosted on G2.com.

The new regulation of text messages with the approvals makes the campaigns and the process very slow to approve. Review collected by and hosted on G2.com.

they offer so much communication options from sms, IVR and much more Review collected by and hosted on G2.com.

Their dashboard navigation is hard for beginners and it might seem complex Review collected by and hosted on G2.com.

Twilio's messaging reliability is exactly what we had been looking for and they made it easier for one-time passcodes to be sent promptly to our new users who register to use our Handyman app. Review collected by and hosted on G2.com.

Its implementation requires a bit of tech-know how to handle the custom codes and the APIs. Review collected by and hosted on G2.com.

As a software developer, I am mostly thrilled by the quality of documentations which Twilio has made available over the years, regardless of what Twilio product we are trying to integrate into our apps, whether it is Twilio Flex, Twilio voice, programmable messaging or even elastic SIP trunking. Twilio just provides everything we need including API reference documentation, SDKs in my preferred programming language and a customer service team that once helped me edit my Twilio codebase.

The above makes Twilio easy to implement and maintain without major problems. Review collected by and hosted on G2.com.

Twilio does a good job as far as I am concerned. Its service is scalable, it boasts a 99.9% uptime rate and its support for major programming languages is just beautiful. For me, no SMS/voice communication platform even comes close to Twilio because of some of the aforementioned reasons mentioned above. Review collected by and hosted on G2.com.

Customer support is quite fast. It's a complicated system with no set safety precautions. Review collected by and hosted on G2.com.

Our system got an SMS attack and they agreed to discharge all our account money. Fortunately, it has just reached daily spending which is $2k, and then stopped. They refuse to refund or provide any credits. They just say that we should take care of it with our security measures however we set to charge only USD 25 when the balance goes below $5. But these happened in a very short time so we even did not get an email about these transactions. Review collected by and hosted on G2.com.

We are a software product company and we provide Whatsapp Integration with our product through Twilio API. Our customers can work on our software and interact with their users on Whatsapp without leaving the software. All conversations are carried out by APIs Review collected by and hosted on G2.com.

The software comes with a steep learning curve. Although there are guides posted on their website by Twilio the guides have limitations and we have to look towards community support for some queries e.g. decoding error logs Review collected by and hosted on G2.com.

I actually really liked the service, mainly how easy that made it to add SMS capabilities to my app. But there are plenty of other tools that can do this. Review collected by and hosted on G2.com.

At the beginning, my experience with Twilio was quite positive. However, recent regulation changes concerning SMS and phone numbers have brought some challenges to light. I believe that Twilio could have been clearer and more proactive in their communication about these adjustments and their implications.

Upon seeking clarification, I was initially reassured by Chris from support that all was in order on my end. Unfortunately, a few days later, I experienced disruptions with the SMS alerts from my app.

While I understand the weight of my concerns may vary, I felt the urgency of resolving these issues given the critical role of Twilio's SMS infrastructure for my application. I engaged with their support on 8/11, and by 8/14, I'm still awaiting a comprehensive solution.

I recognize that Twilio cannot control external regulation changes. However, as an infrastructure application, I believe it's paramount for them to offer responsive and insightful support. Addressing issues promptly can significantly mitigate the downstream impact on customers like myself.

I truly hope Twilio takes this feedback seriously, as it's essential for them to maintain trust and reliability in their service. While I have reservations now, I believe every company has room to learn and grow. Potential users should be aware and consider my experience in their decision-making process.

For now, I'd recommend that anybody with an app that needs to send critical alerts stays clear of Twilio. Review collected by and hosted on G2.com.

With Twilio one is able to use feature of OTP verification and chat feature. Twilio is simple to use and integrate. Moreover, Twilio is secure to use. Review collected by and hosted on G2.com.

The only downside of using Twilio is that there should be more free trials before actual buying of plan. Review collected by and hosted on G2.com.

Easy API hookup - that is really the only redeeming quality Review collected by and hosted on G2.com.

The customer service was some of the most inept, rude, and smug people I have ever dealt with - even with folks that are "higher ups" within the company.

We were spending over $100k a year with them since 2022. They overcharged us by $18k in 2023 and only gave us back a $9k credit.

Due to the issue, we told them we would not be renewing our contract if they did not assign us a new account rep since our experience with ours was atrocious. They told us we would not be getting a new account rep so we are leaving. Such an easy fix and they wouldn't help us out.

We used Twilio every single day so just know that they brought us to our breaking point.

Trying to get a new number approved has become impossible and they won't give you a reason as to why phone applications are being denied. Support team is useless.

They laid off a huge amount of their work force and it shows. The company is going downhill fast. The Twilio we worked with in 2022 is not the Twilio that is offered in 2023. A huge waste of money and they are extremely deceptive. Review collected by and hosted on G2.com.

Fair pricing, easy deployment, ease of use, user-friendly UI, normal operation with non-US numbers Review collected by and hosted on G2.com.

Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US carriers while Twilio is based in the US. Review collected by and hosted on G2.com.