Twilio is a platform or tool from which you can use Twilio credentials in the project and utilize the feature of chat and video meeting. Twilio has two features: chat and video meeting, which allow numerous users to integrate into a particular project. For Twilio chat, you need to integrate their API into your system and use the Twilio account. Review collected by and hosted on G2.com.

As I have used Twilio for some time, I did not face any problems while using it. Yes, I want to add some views that when the account is being suspended, they should email about the account, and afterward, the user can make payment. Review collected by and hosted on G2.com.

We use Twilio for automated whatsapp notifications that send both prescriptions and medical orders to patients and scheduled appointment reports to doctors from our cloud telehealth platform. Usually medical appointments have modifications and cancellations and it is very useful to notify everything by whatsapp. It gives us confidence as a provider as we transmit sensitive personal data. Review collected by and hosted on G2.com.

In some cases, the guides have some limitations, sometimes we have to find out from the Community how to solve a problem. Customer Support is not the best Review collected by and hosted on G2.com.

Twilios with its API consistently delivers every important notification either via call or through SMS. Review collected by and hosted on G2.com.

UI UX can be improved and It is a bit costly. Review collected by and hosted on G2.com.

The Price is good. Reasonably simple to set up Review collected by and hosted on G2.com.

The customer support is somewhere between awful and non existant. Review collected by and hosted on G2.com.

I like the easy setup and integration process of Twilio with other applications like Dynamics 365CE Review collected by and hosted on G2.com.

I dislike the hiked prices for getting the numbers Review collected by and hosted on G2.com.

It's very basic no perks at all standard online phone Review collected by and hosted on G2.com.

It's too basic not allowing you to see who's waiting for calls nor can you see who's logged in. Review collected by and hosted on G2.com.

I am so much in love with Twilio segment's customer journey feature. As a team we've utilized this feature to unify the different teams and tools within my organization, to create seamless personalized customer engagement processes where conversations and engagement with customers is continuous, across the different teams they encounter while using our products and services. In summary, Twilio's journey feature lets us meet sales prospects where they are, by making use of real-time data collection, thereby ensuring that we are influencing the outcomes we want through multi-step engagements and interactions which drive results. Review collected by and hosted on G2.com.

In situations where we have made use of Twilio's sms delivery or voice services, cost is definitely an area of concern. However, when we have compared the value and reliability we get from Twilio with the price we are paying, especially when juxtaposed with the quality we've gotten from Twilio alternatives, I can say the high price is not too bad for my team, as far as we keep achieving sales results using Twilio. Review collected by and hosted on G2.com.

Very easy to set up and it works flawlessly. Excellent developer documentation to implement Emails and SMS Integration. Support National and International SMS at lightning-fast speed. Review collected by and hosted on G2.com.

I feel it is costly even though the quality of the product and the number of features provided are good. If the cost can be reduced a bit, then low usage users will benefit a lot. Review collected by and hosted on G2.com.

Twilio has everything we need for messaging, and for the most part, it's easy to use Review collected by and hosted on G2.com.

We've been a Twilio customer for 7 years, but recently, our messages have been filtered by carriers, and we're not sure why. Unfortunately, Twilio's customer support has gone radio silent, and we've been waiting for over 2 months for a resolution to the problem. Meanwhile, we're missing out on crucial customer communication, and it's causing us to lose thousands of sales. We have always been happy with Twilio, but right now, they're actively hurting our business, and we're exploring other options. Review collected by and hosted on G2.com.

Reliability and ease of use. There is no question left unanswered by the docs, and takes minutes to implement and integrate using the right tools for any tech stack. Review collected by and hosted on G2.com.

The need for leasing a phone number is quite high for $35, while probably many others use the same number. Review collected by and hosted on G2.com.