tryvium, the cloud-based contact center solution, can supercharge your support team and elevate employee and customer experiences. Powered by AI, the platform revolutionizes support delivery, enabling self-service features and equipping agents with intelligent tools for high-quality service. tryvium provides actionable insights to optimize operations, boost satisfaction, and drive business outcomes. Experience the difference that a truly innovative contact center platform can make. Invest in tryvium and transform your support ecosystem today.
Leveraging tryvium helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
Features:
NLP based Virtual Assistant
Use Case Automation
Inbound and Outbound chat
Omni Channel Experience
Channel Switching (chat to voice and vice versa)
Video Calling
Voice Biometrics
Call Conferencing
Call Transfer
Screen sharing
Voicemail
Presence Management
Live Agent Routing
Profile based routing
Profile language based routing
Profile language based routing
Profile Region / country based routing
Off Business Hours Routing
Holiday Management
Sentiment based routing
Skill Level Routing
Best available agent routing
Intent Based Routing
Load Balancing
Route based on recent disconnect
Route to Auto-mous bots
Force Routing
Routing from other Domains
Seamless Multi and and Omni Channel Experience
Customer 360
Agent 360
NBO / NBA
"Personalized Pitch / Conversation"
Instant Language Translation services
KB Assist
Canned Messages
Custom Commands
Request based end-user connects
Ticket Management
Act as Supervisor
Screen sharing
File sharing
Integrated Agent UI
Co-pilot integration
Summarization
Real Time Voice Transcription
Auto – Ticket
Real-Time KPI Dashboard
Real-Time Chat Monitoring
Analytical Dashboard
Real-time negative sentiment notification
Real time Anamaly help -tification
Configure queue /skill group on the go
Customer Feedback and Sentiment
Survey Component
Sound Alerts
Queue Wait Timeout
Bot Configuration
Input Idle Timeout notification
Translation Assistant
Conference Invite
Chat Transfer
Priority User Handling
Agent Concurrency
User Access / Privilege
Web Session Management
Visual IVR Management
Reporting
Cognitive Layer
Whitelisting Domains for access
Subscriptions
Knowledge Management Portal Integration
ITSM Tools Integration
Create New User & Add/Remove User to a AD Usergroup
Allocate Machine to User
Analyze Computer - Report
EC2 Instance Creation
CRM integration
PII Data Redaction
Co Pilot for Admins
AI driven Journeys
Campaign Manager
Predictive Analytics
Quality Audit
Queue Position -tification
Queue Wait Time -tification
Request for chat back
Auto detect language
System Messages
Password Reset
Software Install/Uninstall
Clear Browser Cache
Outlook Archive Email
Outlook OST Repair (new OST creation)
OneDrive Sync Issues
Backup Files
Computer Vision
Ticket status
Start/Stop/Restart Windows services
Add/Modify/Remove Environment variables
Enable/Disable Windows Features
Add/Modify/Remove Registry entries
Disk Cleanup
Password Expiry Alert
Fetch network status
Install required applications based on user's role
Flush DNS Cache
