Train Agents with Lifelike Phone Simulations - Before the First Real Call TrueCX is the fastest way to get new agents customer-ready, with AI-powered voice simulations that sound and feel like real phone calls. No more awkward mock calls or rigid classroom roleplays. TrueCX gives your team scalable, realistic, and measurable contact center training, in as little as 48 hours. Forget the outdated model of “train, shadow, hope for the best.” With TrueCX, new hires practice real call scenarios from day one, with intelligent virtual customers that test their pacing, pressure handling, tone, and compliance. Trainers and managers get instant insights on who’s ready, who needs support, and where skill gaps are hiding. Why Top Operations Teams Choose TrueCX: - Realistic Phone Simulations: Lifelike voice AI that mimics real customer behavior, objections, and tone — not scripts or chatbots. - Accelerated Ramp-Up: Agents start training on day one and can be floor-ready in under a week. - Built-In Assessment: See performance data by agent, skill, and scenario to identify top performers — and early exits — fast. - Trainer-Approved: Designed to complement your existing onboarding process and free your best coaches to focus on impact, not mock calls. - Scalable & Consistent: Roll out the same high-quality training experience across geographies, roles, or vendors. TrueCX is trusted by contact centers in healthcare, insurance, financial services, home improvement, and more; especially those with complex call types or seasonal ramp cycles. Your new agents want to feel confident. Your trainers want to spend less time on outdated exercises. And your operations leaders want faster time to productivity. TrueCX delivers on all three, with a training experience that agents actually enjoy. "There are no late bloomers in call centers. With TrueCX, we know within days who’s going to make it to the floor - and who lacks the skills to keep up."