--- title: Transcend Reviews meta_title: 'Transcend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Transcend works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 112 scale: '5' date_modified: '2026-06-22' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Transcend Reviews **Vendor:** Transcend **Category:** [Data Privacy Management Software](https://www.g2.com/categories/data-privacy-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Transcend Transcend is the only autonomous “can I use this data” platform that powers every data decision to scale customer growth. Fortune 500 companies and emerging category leaders leverage Transcend to encode complete data use permissions directly into the enterprise systems that process customer data, delivering a real-time source of truth for consent, preferences, and business rules. The result is superior data quality, ethical use that protects the brand, and audit-ready compliance at scale. With Transcend, companies can unlock revenue from AI, personalization, and other first-party data initiatives with confidence. Founded in 2017 by Ben Brook (CEO) and Mike Farrell (CTO), Transcend is headquartered in the San Francisco Bay Area. The company has been recognized as a Leader in IDC’s MarketScape for Worldwide Data Privacy Compliance Software and twice named to the Deloitte Technology Fast 500™. Learn more at transcend.io. ## Transcend Pros & Cons **What users like:** - Users appreciate the **efficient compliance management** of Transcend, empowering small teams to handle complex legal requirements easily. (6 reviews) - Users find Transcend's **ease of use** exceptional, appreciating its simplicity and effective automation features. (6 reviews) - Users value the **automation capabilities** of Transcend, enabling efficient data management and significant time savings. (4 reviews) - Users commend the **outstanding customer support** from Transcend, enhancing their experience and facilitating compliance efforts. (4 reviews) - Users value the **ease of managing data privacy** and compliance, streamlining operations with a small team effectively. (4 reviews) - Efficiency (4 reviews) - Users value the **effortless automation of privacy management** offered by Transcend, enhancing compliance and simplifying workflows. (4 reviews) - Regulatory Compliance (4 reviews) - User Interface (4 reviews) - Compliance (3 reviews) **What users dislike:** - Users report **integration issues** with existing tools, leading to delays and a lack of communication during the process. (3 reviews) - Users find the **setup difficult** , citing lengthy integration times and inadequate documentation as significant challenges. (3 reviews) - Users find the **complex implementation** of Transcend challenging, emphasizing the need for improved integration timelines and support. (2 reviews) - Users face **delays** due to bugs and slow support, which can hinder productivity and affect business operations. (2 reviews) - Users express frustration over **dependency on support** , as delays can hinder business processes and impact efficiency. (2 reviews) - Expensive (2 reviews) - Users experience **implementation delays** that complicate integration and impact overall business efficiency. (2 reviews) - Users find the **implementation difficulty** with Transcend challenging, particularly regarding integration and required development resources. (2 reviews) - Limited Flexibility (2 reviews) - Technical Issues (2 reviews) ## Transcend Reviews ### 1. It’s a great tool and helps to streamline all the data privacy process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Transcend?** I really like how easy it is to remove user data from third party systems. If we needed to manage all of the necessary steps to do that ourselves, it would be much harder. **What do you dislike about Transcend?** The tool is delivering what we expect in a very good and easy way, so nothing to add here. **What problems is Transcend solving and how is that benefiting you?** As a company that deals with user data, we need to make sure there is a way to process user requests to remove their personal info from our records, and as we have a lot of integrations with third party systems, and it's when Transcend comes to the rescue. ### 2. Unique capabilities for Privacy handling and great support services **Rating:** 4.0/5.0 stars **Reviewed by:** Milo C. | Engineering Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Transcend?** Their network-level consent management is unique in the industry. Unlike some other vendors that come with hidden fees and layers, they are very transparent about what they offer and what they charge. The support is great and the Transcend team is always available. **What do you dislike about Transcend?** The integration process is a bit long so there could be some fine-tuning needed. It is not a solution that we could easily plug and go. Some prep works are needed. Though it seems that once integrated things would be pretty smooth. **What problems is Transcend solving and how is that benefiting you?** Trascend is handling our Consent Management and Compliance (such as GDPR and CCPA) Management. Once integrated, we would save on maintenance and be able to stay compliant with the latest regulations. ### 3. Super Supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Transcend?** The team at Transcend has been incredible at supporting us and delivering value. **What do you dislike about Transcend?** Not something that I directly dislike but a feature that I wish they had was monitoring around opt-outs. Our executive team has asked us in the past if certain design changes in the opt-out flow has a noticeable impact on opt-outs and it would be nice to be able to track in the dashboard especially by certain key demographics (region,language,etc) **What problems is Transcend solving and how is that benefiting you?** The major problem we're solving with Transcend is ensuring compliance with all privacy regulations but specifically personally identifiable information handling compliance. We also use transcend for deletion requests. ### 4. give a good overview of things **Rating:** 4.5/5.0 stars **Reviewed by:** Ashrut B. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Transcend?** like the way it control over user data and its privacy **What do you dislike about Transcend?** lack of information in some cases where user data is modified and I have to refresh it to get the results **What problems is Transcend solving and how is that benefiting you?** for me, it helps to keep a track on user data and gives a platform to say delete a user data if user wants it ### 5. Made the GDPR compliance process simple and painless. Support could not have been better **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis W. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Transcend?** I'm a software engineer, and this is the 2nd time I've been involved in implementing the code side of GDPR compliance. It is a complicated maze to navigate and in hindsight the first implementation had some holes. Transcend made it so simple -- really just bind a few webhooks and listeners and we're good to go! They took care of 3rd party integrations with our Billing and Sibscription service (ChargeBee in our case). Additionally, but maybe even more important than the simplicity was the level of support -- above and beyond. Again as a software developer, it's not unusual to wait days for technical hurdles to be addressed, and sometimes they don't -- you have to work around the 3rd party product. Transcend support was amazingly fast, responsive, and accomodating -- TBH it was like they were as invested in us getting this right as we were. Outstanding company!! **What do you dislike about Transcend?** Nothing to dislike. This could not have been a better experience as a software developer **Recommendations to others considering Transcend:** If you are looking for a service to help you achieve GDPR compliance quickly and easily, start by looking at Transcend **What problems is Transcend solving and how is that benefiting you?** GDPR Compliance **Official Response from Mike Farrell:** > Hey Dennis – wow, thanks so much for taking the time to write this review! We work so hard to make compliance simple for everyone to achieve, so hearing your feedback is music to our ears. Don’t hesitate to let us know if we can help in any other way going forward! Best, Mike CTO and Co-Founder at Transcend ### 6. Data Privacy that is easy to configure and implement! Support is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Anton C. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** Being a DevOps engineer, first time using a data privacy tool and implementing it. The learning curve was delightful. The support we received regarding industry best practices, implementation, and feature requests was phenomenal! Overall, it is definitely the simplicity that made it easy to work with. **What do you dislike about Transcend?** Nothing to dislike. Transcend kept the UI and features simple. Any questions I had the documentation answered my questions and the tech was very responsive on any future features and optimization. **Recommendations to others considering Transcend:** . **What problems is Transcend solving and how is that benefiting you?** With Transcend, we wanted to offer the power of control for sensitive information back to our customers. Also, to assure customers the type of data we store and whom we share with vendors. ### 7. Great support team and a tool with a lot of potential **Rating:** 4.5/5.0 stars **Reviewed by:** Martina D. | Senior Privacy & Analytics Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Transcend?** Transcend made our team's work-life much better, it is able to provide automated solutions which make the team save quite some time. Moreover, I think they have a great support team, they are always available to clarify doubts over email or chat channels and to provide you with solutions tailored to your needs. I appreciate that they never exclude the possibility to make something happen, upon a client's request. Also the reporting piece is quite nice, I appreciate that you can download a report with just one click and you don't need to wait extra time to have it downloaded on your laptop. **What do you dislike about Transcend?** There is nothing that I can say I dislike. Perhaps, the one thing I would develop further would be the look of the dashboard which seems still too "simple" and in the staging phase, however, the functionalities in there work perfectly. It's just about the look, otherwise, the dashboard works smoothly and it's also very easy to learn how to use it. **Recommendations to others considering Transcend:** Just ask for what you need and for sure someone from the team will support you to see if there's anything they can do. **What problems is Transcend solving and how is that benefiting you?** We have automated our Data Subject Access Rights module thanks to Transcend, coming from a more manual process. The main benefit so far has been saving a lot of time and cutting on repetitive, manual, actions done by agents. **Official Response from Mike Farrell:** > Hey Martina, thank you so much for taking the time to write up your thoughts! Especially love to hear the praise for our support team. We’re in the process of rolling out some visual and UX updates across our products, so definitely keep an eye out for those and don’t hesitate to let us know if you have feedback or further requests! You can always reach us at support@transcend.io. Best, Mike CTO and Co-Founder at Transcend ### 8. Worried about GDPR. Reach out to Transcend **Rating:** 5.0/5.0 stars **Reviewed by:** Shantanu G. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** 1. They have created Mock code and setup steps for multiple Tech stacks 2. Very Optimized and detailed Doc 3. They were able to do modifications and changes as per our needs and requirements to accommodate our design **What do you dislike about Transcend?** 1. They Did not have jwt token implementation steps for Java when I was implementing it, have to do a lot of research before implementing it **What problems is Transcend solving and how is that benefiting you?** 1. Access Requests 2. Erasure Requests 3. Automation of above 2 4. Tracking of all requests We were able to reduce the manual efforts that went into those requests ### 9. Intuitive, User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha A. | Senior Product Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Transcend?** As a Support Representative, Transcend has been super easy to use when supporting customers! Reports and processes are easy to understand and relay information to customers. Using Transcend is much better than the previous deletion process we were using! **What do you dislike about Transcend?** I have not personally encountered any pain points with Transcend yet! **What problems is Transcend solving and how is that benefiting you?** We are ensuring users have complete and thorough deletions that are in compliance with GDPR rules. It feels good knowing we are taking care of customer data how we should! ### 10. Generally easy to implement in the code, I have only used the cron integration type. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Transcend?** Easy to understand how to use the cron implementation. **What do you dislike about Transcend?** Lack of parameters that can be passed to the Sombra URL. For example, we have a 'cluster' field in the data, being able to filter results on this field would have been useful. **What problems is Transcend solving and how is that benefiting you?** Maintaining a list of completed/pending compliance requests in one central location acorss all silos is helpful. ### 11. It is a smooth experience though I have not worked on the integration **Rating:** 4.0/5.0 stars **Reviewed by:** Serene K. | Software engineer 2, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2022 **What do you like best about Transcend?** Easy to use UI. Does it's functionality very well.easy to integrate with other software services. **What do you dislike about Transcend?** At times the consents don't get stored. No the solution pretty much solves the entire problem. I think it's already good. It's fine as it is. **What problems is Transcend solving and how is that benefiting you?** Consents of users to delete all their data with Groupon to ensure gdpr compliance. ### 12. Privacy Request Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Begina A. | Senior Associate, Regulatory Compliance and Risk Management, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Transcend?** I was easily able to review access for information, deletion, and opt requests sent by customers who want to manage the personal information our business collects on them. **What do you dislike about Transcend?** There was nothing about this tool I disliked nor anything that didn't work properly while utilizing this tool either. **What problems is Transcend solving and how is that benefiting you?** Our Privacy Center utilizes Transcend to maintain these requests and share any data with the customer through encryption, which is a huge benefit for compliance testing purposes. ### 13. recommend using Transcend for orchestration, management and tracking of Data Subject Requests. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Transcend?** it's really easy to set up data silos in Transcend to manage and track data subject requests, especially when you have multiple data stores. Also, you can set up dependencies on the data silos so that the data requests can be processed in order. **What do you dislike about Transcend?** One thing I noticed is the `processed requests` tab under the data silo always errored out when I tried to see the processed requests. **What problems is Transcend solving and how is that benefiting you?** We're using Transcend to manage data compliance requests by our clients. We have different data silos, each of which represents an application data store we own. We then write our own scripts to process those requests per data silo. ### 14. Transcend is changing my life as a customer support agent **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | Community Happiness Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Transcend?** I love how Transcend is one of the most user-friendly tools I use on a daily basis. It is super accurate and the reports are very easy to comprehend. It is also extremely easy to stop the process when the user has made a mistake so it has helped our users a lot by not making the process as difficult as other platforms. **What do you dislike about Transcend?** There is nothing I personally dislike in the product, for me has always worked perfectly. **What problems is Transcend solving and how is that benefiting you?** We are helping users delete their accounts and with Transcend we can see the entire process and the report on the entire process and make changes until a certain part of the process is done. **Official Response from Mike Farrell:** > Hey Maria, thank you for taking the time to write this review! Love to hear that Transcend has made your life a bit easier. Best, Mike CTO and Co-Founder at Transcend ### 15. Great Product & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Transcend?** It was extremely easy to implement their consent manager. Following the instructions given to us we were able to get it up and running in our staging environment in a few hours, the team at Transcend has been accommodating - they are responsive on our shared Slack channel and over email. **What do you dislike about Transcend?** There have not been any critical pain points that I've encountered yet. **What problems is Transcend solving and how is that benefiting you?** The privacy center has made our life much easier - could not imagine life without it. We were able to achieve expedited compliance and reduce our engineering effort. The consent manager also saved us from a big engineering lift. ### 16. Great Support and Incredibly Flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Saras S. | Senior Manager - Data and Security Privacy, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Transcend?** The support team - when we have run into roadblocks, Transcend always comes up with a potential solution **What do you dislike about Transcend?** Haven't yet come across anything we haven't been able to tackle **What problems is Transcend solving and how is that benefiting you?** Automation of RTF, Reporting/Metrics/ appropriate communication to the consumer ### 17. Easy and intuitive platform for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Transcend?** Transcend offers a really clean and simple user interface. My team is able to get through thousands of requests a month and the options to complete tasks are straightforward and, again, intuitive. **What do you dislike about Transcend?** It's a really uncomplicated system, however, understanding what each step in the Progress tracker meant did take a bit of learning. The guidelines are pretty clear and easy to understand now. **What problems is Transcend solving and how is that benefiting you?** Transcend has streamlined our team's efforts in taking care of accounts in a quick and efficient manner. We've been able to cut down on time spent working through tickets and supporting people much faster. ### 18. Quick and efficient! **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa G. | Escalation Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Transcend?** Having the history of customer requests. **What do you dislike about Transcend?** Manual entry of IDs for deletion/access. **What problems is Transcend solving and how is that benefiting you?** Transcend has helped us solve the problem of GDPR and other privacy law compliance without having to build out an entire new part of our product. This has been a great appeasement strategy for highly escalated customers to offer complete data deletion. ### 19. I find Transcend very user friendly and self-explanatory. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Transcend?** I really like the setup and placement of features. If I ever need additional assistance, the Transcend team is also quick and responsive **What do you dislike about Transcend?** There is nothing I dislike at the moment. **What problems is Transcend solving and how is that benefiting you?** Transcend is personally making privacy requests easier to handle quickly and in an organized fashion. ### 20. Transcend provides a great solution for data governance and compliance. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Transcend?** I enjoy we can review what data was deleted and an estimate of how long the deletion will take. Also love the Transcend support team, they are always quick to help. **What do you dislike about Transcend?** How our company integrated the product with our systems. We set it up with too many internal tasks that were not being completed by our engineering teams that made us out of compliance. This issue went on for months with deletions taking 11 months to be completed. **What problems is Transcend solving and how is that benefiting you?** GDPR requests! Can't wait until we have DSAR requests setup. ### 21. Amazing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Transcend?** The fact that we are able to check the account deletion status and let the customer know exactly how much time the deletion and erasure of accounts. **What do you dislike about Transcend?** The fact that many times customer request erasure of accounts and the process expires **What problems is Transcend solving and how is that benefiting you?** Transcend is able to perform steps of account deletions on customer behalf and support agents do not need to delete the account on their side. ### 22. Transcend review **Rating:** 4.0/5.0 stars **Reviewed by:** Rúben P. | Product Support Specialist 1 INTL, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Transcend?** Transcend is easy and intuitive to use. It's a tool I use every day at work. **What do you dislike about Transcend?** Sometimes the information on display can seem confusing. **What problems is Transcend solving and how is that benefiting you?** Transcend is a tool we use at work to find what's the status of the accounts of the users that reach out. ### 23. Transcend - a comprehensive user friendly deletion software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Transcend?** I really like the ability to be able to access the data silos and interpret remaining data for additional information that is otherwise inaccessible. **What do you dislike about Transcend?** I don't know that I do have anything I dislike about the service. **Recommendations to others considering Transcend:** It's a great product and worth integrating into your systems. **What problems is Transcend solving and how is that benefiting you?** I've been able to solve additional users issues by using the data silos feature and being able to locate information through the remaining data records. ### 24. Great to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Transcend?** Transcend has been an excellent partner-- Handling their duties swiftly and efficiently, and their support team is fantastic. **What do you dislike about Transcend?** I honestly don't have a single negative thing to say here. They've been wonderful. **What problems is Transcend solving and how is that benefiting you?** We work with Transcend to help with account and data deletion in accordance with the GDPR. I've also worked personally with members of their team to help us solve some tricky edge cases related to account data. ### 25. A great privacy and data tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carina L. | Product support representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Transcend?** I love using Transcend. The system is fully automated and straightforward. I use it all the time for work, from access to deletion requests and more. It's an overall great tool for privacy and data. **What do you dislike about Transcend?** There isn't anything that comes to mind. **Recommendations to others considering Transcend:** I would definitely recommend Transcend for data managing and deletion because it's fast, easy to use and the support is great. **What problems is Transcend solving and how is that benefiting you?** Most of my usage for Transcend is for user deletion requests. Transcend has made the process simpler and faster which leads to great customer satisfaction. **Official Response from Mike Farrell:** > Hi Carina, thanks so much for leaving us a review! Love to hear that we’ve made the user deletion process painless and automated for you. If we can ever help you with anything further, don’t hesitate to let us know. Best, Mike CTO and Co-Founder at Transcend ### 26. Makes Data Compliance easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** Easy to use, Good UI, integrated with most enterprise tools, and solid support team. We're overall happy with our decision to use Transcend. **What do you dislike about Transcend?** We have a lot of internal tools that don't directly integrate with Transcend which has slowed us down a bit in terms of leveraging Transcend fully. **What problems is Transcend solving and how is that benefiting you?** Primarily automating our ability to comply with GDPR / CCPA, and more generally manage peoples PII requests. ### 27. Awesome tool to manage privacy features, easy to manage and quick initial set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Transcend?** The best part of Transcend in our case has been the ability of our business teams to fully manage the set up, configuration, workflows, branding and more - all without any involvement from our internal tech teams. **What do you dislike about Transcend?** I don't have any specific dislike. Transcend doesn't solve a huge range of features (at least not that we are using) but for the features it specializes in, it does them excellently. **Recommendations to others considering Transcend:** Transcend has a great support team, and it is very beneficial during setup and throughout the relationship. **What problems is Transcend solving and how is that benefiting you?** We use it to manage/organize incoming customer privacy requests. Automate the workflows behind those requests. And also for displaying our privacy policy and related documents. **Official Response from Mike Farrell:** > Thanks so much for taking the time to review us. Love to hear that the custom branded privacy center has worked well for your team. Please don’t hesitate to reach out if you have any questions or further feedback we can help with! Best, Mike CTO and Co-Founder at Transcend ### 28. Great product, amazing team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Transcend?** Transcend helps us in automating our GDPR response for our clients. It allows us to automate our GDPR requests and close them in a timely manner to ensure we are compliant with the EU laws. **What do you dislike about Transcend?** It is a nice product. Not much to dislike as it performs the required task properly for the teams. **What problems is Transcend solving and how is that benefiting you?** Resolving GDPR requests and automating them to ensure our support and engineering teams are not bogged down by GDPR compliance requirements. The automation has helped ease the burden on our internal teams, freeing them up to perform amazing engineering work. ### 29. Transcend has been an amazing tool and an incredible team to work with during implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Transcend?** The teams responsiveness, the feature adds they continue to make and their wide variety of tools. I would recommend Transcend to anyone looking for a data privacy partner. **What do you dislike about Transcend?** Nothing comes to mind! I have thoroughly enjoyed my experience with the product and the team - and we will continue to work with them **What problems is Transcend solving and how is that benefiting you?** We are using Transcend as our third party data privacy product - it is helping us meet compliance requirements and process data requests. We are also in the process of implementing another one of their tools - the consent manager. ### 30. Transcend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** Smooth interface and admin console. Support was helpful with setting up Transcend. I set up the SSO config for this product. I cannot say how this product compares to competitors. **What do you dislike about Transcend?** I don't really have any complaints. The product works as expected. I haven't found anything that could be better and I don't have any thoughts about how the product could improve. **Recommendations to others considering Transcend:** A worthwhile platform **What problems is Transcend solving and how is that benefiting you?** Data visualization/privacy. I am not directly involved with the operation of this app so I can not comment on the financials. It is still new in it's implementation. ### 31. Easy, clean, simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick P. | Product Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Transcend?** I enjoy using Transcend as a reference tool as its extremely legible and simple to understand. Additionally, service is prompt and accurate! **What do you dislike about Transcend?** I wish I could integrate Transcend information directly within my Zendesk operations, but that could simply be a ZD limitation. **What problems is Transcend solving and how is that benefiting you?** Transcend allows me to ensure customers their data is secure and is being handeled with utmost care. Simply put, Transcend allows me to do my job with ease! **Official Response from Mike Farrell:** > Hey Nick, thanks so much for writing this review. Love to hear how we’ve made your job easy! Great feedback on the Zendesk integration. I’ve passed this along internally to our product team. Thanks again for sharing your thoughts! Best, Mike CTO and Co-Founder at Transcend ### 32. Transcend has been a great partner and enabled us to be compliant with all CCPA obligations. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Associate General Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Transcend?** The Transcend privacy portal is great, but even more so, I enjoy their team. They are very thorough and responsive. **What do you dislike about Transcend?** At this point in time, I do not have any dislikes of Transcend. They continue to improve product. **Recommendations to others considering Transcend:** Just take the plunge. You won't regret it. **What problems is Transcend solving and how is that benefiting you?** We have become CCPA compliant with Transcend and have met our other privacy/data sharing obligations, which is critical for a FinTech company. **Official Response from Mike Farrell:** > Hi Tyler, thanks for taking the time to share your thoughts! So glad to hear that we’ve helped you become CCPA compliant – our team is always here to help if you need anything or have further feedback. Best, Mike CTO and Co-Founder at Transcend ### 33. Thorough system with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Transcend?** The level of detail and insights provided, along with the excellent support from the Transcend team. **What do you dislike about Transcend?** Nothing to mention as a dislike. It is working fine and we are getting good support. **What problems is Transcend solving and how is that benefiting you?** How to categorize our data flows and cookies more efficiently. Privacy security is on point. ### 34. Powerful tool to streamline Data Subject Requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Transcend?** The automated workflow for managing data deletion requests cut down manual work for our operations team. Once everything is set up, there is very little additional oversight needed to keep things running smoothly. **What do you dislike about Transcend?** The integration was a little bit trickier than expected due to our companies unique needs, but the Transcend team was very helpful and responsive to guide us throughout the process and launched many new features to support our personalized use cases. **What problems is Transcend solving and how is that benefiting you?** Keeping up in the changing regulatory environment requires us to pay careful attention to our users' data rights across multiple internal and 3rd party systems, while at the same time ensuring a positive user experience. Transcend has allowed us to outsource many of pain points of this process while allowing enough fine tuning to support our business and brand requirements. **Official Response from Mike Farrell:** > We really appreciate you taking the time to write this review! Great to hear that fully automating your DSAR process has saved your ops team time. Glad we were able to help get your custom integrations up and running as well! If you think of anything else that we can do to improve don’t hesitate to let us know. Best, Mike CTO and Co-Founder at Transcend ### 35. Transcend review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Transcend?** Transcend and the automation process makes our work more organized and coordinated and let us focus on other goals The tool is easy to use and intuitive **What do you dislike about Transcend?** Frequent technical issues, requests often get stuck in compiling, which in most cases requires help from Transcend team and can't be fixed by our team **What problems is Transcend solving and how is that benefiting you?** Transcend and the automation process makes our work more organized and coordinated and let us focus on other goals Our customers are satisfied with a provided help and almost immediately giving them a solution **Official Response from Mike Farrell:** > Thank you for taking the time to share your review with us! It’s great to hear that we’ve helped free up time so you and your team can focus on other goals. Sorry to hear you’ve had an issue with requests sometimes getting stuck in compiling. We’re continuing to scale our system up everyday and hopefully this should not be a frequent occurrence. Please don’t hesitate to shoot us a note at support@transcend.io if this continues to be a challenge so that we can take a closer look. Thank you again for your feedback! Best, Mike CTO and Co-Founder at Transcend ### 36. Transcend Ania **Rating:** 3.5/5.0 stars **Reviewed by:** Madej A. | Global Privacy and Compliance Manager , Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Transcend?** The flexibility and cooperation with the Transcend team. i appreciate their openness to innovations and suggestions. **What do you dislike about Transcend?** the layout of the page, it seems to be cold and it requires to move the bar at the bottom of the page to see all columns **What problems is Transcend solving and how is that benefiting you?** The automation of the repetitive requests, saving in time of the team. **Official Response from Mike Farrell:** > Hi Madej, thank you for taking the time to share your thoughts – we really appreciate it! Love to hear that Transcend has been saving your team time. We’re in the process of rolling out some visual and UX updates across our products, so definitely keep an eye out for those and don’t hesitate to let us know if you have feedback or further requests! You can always reach us at support@transcend.io. Thanks again for your review! Best, Mike CTO & Co-Founder at Transcend ### 37. Streamlined internal data privacy processes and great user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** Before transcend, our engineering teams tediously manually triaged and completed inbound requests for data privacy from guests. With Transcend, the process is not only more streamlined but saves our teams so much time. **What do you dislike about Transcend?** Nothing of note that our team dislikes about the product, but the product is fairly new and like most, can use improvements to supported integrations, support, etc. **What problems is Transcend solving and how is that benefiting you?** CCPA and GDPR compliancy. Overall Transcend saves our internal and external teams tons of time. ### 38. Streamlined process for data privacy removal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Transcend?** Transcend is a very easy to use and user-friendly tool for managing erasure of user data through an efficient process. I love how simple and quick it has been to integrate into our services! **What do you dislike about Transcend?** Nothing! It's been a great product so far **What problems is Transcend solving and how is that benefiting you?** Our team is currently using Transcend for user erasure requests. It would've been so much more challenging to build this tool from scratch. Thankfully we didn't have to! ### 39. Pleasant to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Transcend?** Good detailed view of customer request status. Transcend support staff are responsive on Slack. **What do you dislike about Transcend?** Dashboard is a little slow to load different sections of data when looking at individual customer requests **What problems is Transcend solving and how is that benefiting you?** Coordinate the deletion of customer personally identifiable information. Transcend helps us manage this over our microservices and also gives us a centralised place to view and manage these deletion events. ### 40. Easy to use, one-stop shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Transcend?** I love how everything is in the one place with Transcend. GDPR and privacy requests can be handled with ease, and compliance and policies can all be managed centrally in the one place. **What do you dislike about Transcend?** I honestly can't think of something I dislike about Transcend. Everything seems to work pretty seamlessly - at least with the way my company has configured it! **What problems is Transcend solving and how is that benefiting you?** Transcend is helping Pluralsight manage its GDPR compliance and privacy policies. Having all compliance policies in the one place helps staff like myself maintain and update the policies, with instantaneous effect. Using Transcend to manage GDPR helps us respond to and review data deletion and access requests, reducing our risk of non-compliance with GDPR. **Official Response from Mike Farrell:** > Hey, thanks for taking the time to write this review! So glad we’ve been able to help centralize your internal processes and protect against non-compliance. Please don’t ever hesitate to reach out if you have more feedback or questions. Best, Mike CTO and Co-Founder at Transcend ### 41. The security you need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Transcend?** I work in a large company that has many moving parts and pieces. Trancend allows us to be prepared for anything in the privacy world that may arise in the future. **What do you dislike about Transcend?** It is pretty challenging to think of anything that I dislike about Transcend. **What problems is Transcend solving and how is that benefiting you?** Giving users the power to own their data and control its publication. Allows our team better bandwidth when dealing with new privacy request requirements. **Official Response from Mike Farrell:** > Thanks for taking the time to write up this review! Love to hear that we’ve helped free up bandwidth for your team to focus on your core work, instead of chasing ever-changing laws and regulations. You should check out our blog if you haven’t yet – we frequently publish detailed guides about upcoming regulations, privacy trends and a ton more. Thanks again for your feedback. Best, Mike CTO and Co-Founder at Transcend ### 42. My experience has been good as everything is straightforward and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Transcend?** I like that overthing is very clear and concise so it is easy to follow the required steps to complete projects **What do you dislike about Transcend?** I dislike that almost everything is white background with simlar fonts. I know that sounds silly but sometimes colored/different font catagories are easier to navigate/locate **What problems is Transcend solving and how is that benefiting you?** Account managing with Opendoor and OSNational. I have realized how beneficial it is with how quickly editing is completed **Official Response from Mike Farrell:** > Hey, thanks for carving out the time to write a review – we appreciate it! Great to hear that you’ve found everything to be clear and easy to follow. We’re in the process of rolling out some visual and UX updates across our products, so definitely keep an eye out for those and don’t hesitate to let us know if you have feedback or further requests! You can always reach us at support@transcend.io. Thanks again for sharing your thoughts. Best, Mike CTO and Co-Founder at Transcend ### 43. Loved the over all features present in it. Makes it easier to navigate through. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** Bulk Request Coordinator & Email Templates **What do you dislike about Transcend?** I guess everything is good. Maybe using Transcend down the line I might find something that I may dislike but as of now, it's perfect. **What problems is Transcend solving and how is that benefiting you?** I have not started it using it to solve problems yet. I'm yet to get started. ### 44. Simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Transcend?** Transcend currently manages our data deletion requests; it’s a straightforward solution that does what we need it to do! The team has also been rapid and responsive whenever we’ve had questions come up. **What do you dislike about Transcend?** Nothing at the moment! Whenever we've had a new integration that needs set up, it's been a quick and easy process! **What problems is Transcend solving and how is that benefiting you?** Data deletion and erasure requests **Official Response from Mike Farrell:** > Thanks so much for taking the time to review us! Awesome to hear that things have been super smooth for you. Don’t hesitate to let us know if anything comes up that we can help with! Best, Mike CTO and Co-Founder at Transcend ### 45. SDE4 **Rating:** 4.0/5.0 stars **Reviewed by:** Ramachandran K. | Senior software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Transcend?** I like the DSAR integration flow with Transcend.It works seamlessly **What do you dislike about Transcend?** We faced some challenges while integrating with Transcend example: sometimes DSAR requests moved to queue state.After followup these issues got resolved **What problems is Transcend solving and how is that benefiting you?** I like the DSAR integration flow with Transcend. It works seamlessly. Before we will via manual process and a separate team was assigned for the DSAR process. **Official Response from Mike Farrell:** > Hey Ramachandran, thanks for taking the time to leave us a review! Love to hear that we’ve helped turn a manual process into a seamless automation for you. Glad we were able to get your integration flows ironed out as well – never hesitate to reach out to us at support@transcend.io or via our Slack channel if anything else comes up. Best, Mike CTO and Co-Founder at Transcend ### 46. A decent service for following account deletion flow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Transcend?** Transcend loads quickly. The service is always reliable without outages. **What do you dislike about Transcend?** The status info (left side of page) could be clearer. **What problems is Transcend solving and how is that benefiting you?** We use it to find out where accounts are in deleted accounts flow. It has provided the benefit of being able to tell clients if they've deleted their accounts or started the process. Clients appreciate that transparency. **Official Response from Mike Farrell:** > Hi, thanks for sharing your feedback. Great to hear you’ve found our product to be stable and fast. We’re in the process of rolling out some visual and UX updates across our products, so definitely keep an eye out for those and don’t hesitate to let us know if you have feedback or further requests! You can always reach us at support@transcend.io. Thanks again for your review. Best, Mike CTO and Co-Founder at Transcend ### 47. Flexible system with great service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Transcend?** Transcend gives us a roadmap to scale our privacy processes across our current business landscape and into the future with mergers and acquisitions. We would have a difficult time tackling privacy without Transcend. Customer service is some of the best I have experienced! **What do you dislike about Transcend?** Not a lot to dislike, it is a newer product that has some quirks but as bugs or issues are found fixes come very quickly. **What problems is Transcend solving and how is that benefiting you?** We are automated our DSAR process with Transcend. The benefit is automation, people are able to focus on their job not on fulfilling DSAR requests. **Official Response from Mike Farrell:** > Thanks for writing this review! Awesome to hear that automation has let people focus on their core jobs and not DSAR fulfillment. If you ever do come across a bug or anything we can help with, don’t hesitate to reach out to us at support@transcend.io. Best, Mike CTO and Co-Founder at Transcend ### 48. I don't have to think about tracking GDPR requests anymore **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Transcend?** My compliance team has one place to track the completion of requests. We don't have to coordinate in email, slack, JIRA, etc to get it done. **What do you dislike about Transcend?** We have hit a few issues configuring the tool to suit our needs. Transcend supports many different steps in the workflow, so we have needed their help to get things running efficiently. They have been helpful and responsive through our adoption. **Recommendations to others considering Transcend:** If you run into any issues, get help directly from the Transcend team. **What problems is Transcend solving and how is that benefiting you?** GDPR requests are easier to track. We don't worry about violations anymore. **Official Response from Mike Farrell:** > Thanks so much for taking the time to write a review! Great to hear that you aren’t having to worry about GDPR violations anymore; that peace of mind is huge! Sounds like we were able to help you get everything configured to meet your needs, but don’t hesitate to reach out to us at support@transcend.io if there is anything further we can do to help. Best, Mike CTO and Co-Founder at Transcend ### 49. Transparency for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Transcend?** I really appreciate how they stay comitted to their promise of improving customer relationships through respectful and compliant data transparency, consent, and control. **What do you dislike about Transcend?** Nothing really. I really enjoy the company! **What problems is Transcend solving and how is that benefiting you?** Privacy at the forefront, always. ### 50. Great data privacy management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Transcend?** It's easy to understand the process and it has a very good workflow design. **What do you dislike about Transcend?** I experienced several times of connection losts. **What problems is Transcend solving and how is that benefiting you?** Data privacy. 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[WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Wufoo](https://www.g2.com/products/wufoo/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Transcend Features **Administration** - Data Modelling - Recommendations - Workflow Management - Dashboards and Visualizations **Functionality** - Data Subject Access Requests - Identity Verification - Privacy Impact Assessments - Data Mapping - automated - Data Discovery - Data Classification - De-identification/pseudonymization - Consent management - Website tracking scanning - Data access governance **Functionality** - Centralized platform - Tracking - Templates - Workflow - Reporting and analytics **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Functionality** - Data visualisation - Process various formats - No-code functionality - Data manipulation - Analytics - Reporting **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting **Management** - Business Glossary - Data Discovery - Data Profililng - Reporting and Visualization - Data Lineage **Compliance** - Sensitive Data Compliance - Training and Guidelines - Policy Enforcement - Compliance Monitoring **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Security** - Access Control - Roles Management - Compliance Management **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Data Quality** - Data Preparation - Data Distribution - Data Unification **Maintainence** - Data Quality Management - Policy Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Data Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Transcend Alternatives - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews) - [MineOS](https://www.g2.com/products/mineos/reviews) - 4.8/5.0 (229 reviews) - [DataGrail](https://www.g2.com/products/datagrail/reviews) - 4.7/5.0 (204 reviews)