TheyDo Features
Platform Basics (5)
-
Templates
Provide templates for customer journey mapping to jumpstart the process.
-
Exporting
Ability to export customer journey maps in a variety of formats to present and analyze.
-
Multi-user Access and Collaboration
Allow team members to invite others to collaborate on journey maps and make direct changes.
-
Multiple Personas
Provide the ability to compare the experiences of multiple personas in one journey map.
-
Data Analytics
Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation.
Platform Data (4)
-
Journey Reporting
Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).
-
Trends Reporting
Ability to measure product usage by feature, campaign performance by source, and other trending metrics.
-
Dashboards
Provides dashboards to combine and visualize quantitative and qualitive customer journey data.
-
Advanced Data Filtering
Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data.
Platform Additional Functionality (2)
-
Journey Mapping
Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.
-
Integrations
Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.
Agentic AI - Customer Journey Analytics (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Customer Journey Mapping (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input





