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Compare JourneyTrack.io and TheyDo 
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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (45.2% of reviews)
Entry-Level Pricing
Starting at $29,000.00 Per Year
Free
JourneyTrack.io
Star Rating
(21)4.8 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29,000.00 Per Year
Free Trial is available
Browse all 4 pricing plansTheyDo
Star Rating
(62)4.5 out of 5
Market Segments
Enterprise (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TheyDo excels in "Journey Mapping" with a score of 9.3, indicating a strong capability in visualizing customer journeys, while JourneyTrack.io, although rated highly for "Ease of Use" at 9.5, does not match this level of functionality in journey mapping.
- Reviewers mention that JourneyTrack.io offers superior "Quality of Support" with a perfect score of 10.0, which is a significant advantage for users who prioritize customer service, whereas TheyDo's support quality is rated at 8.5.
- G2 users highlight that TheyDo's "Exporting" feature is rated lower at 6.5, which can be a drawback for users needing robust data export capabilities, while JourneyTrack.io shines with an 8.2 rating in this area, making it easier for users to share insights.
- Users on G2 indicate that JourneyTrack.io's "Multi-user Access and Collaboration" feature is rated at 9.3, allowing for better teamwork and collaboration, compared to TheyDo's score of 8.1, which may limit collaborative efforts.
- Reviewers say that TheyDo has a strong "Product Direction" score of 9.4, suggesting a positive outlook for future updates and features, while JourneyTrack.io achieves a perfect score of 10.0, indicating an even more promising trajectory.
- Users report that JourneyTrack.io's "Data Analytics" capabilities are rated at 8.1, providing valuable insights into user behavior, while TheyDo's lower score of 6.0 in this area may hinder users looking for in-depth analytics.
Pricing
Entry-Level Pricing
JourneyTrack.io
Basic Plus
Starting at $29,000.00
Per Year
Includes 50 journeys
For small and medium companies.
- Unlimited editors
- Includes 50 journeys and workshops
- Up to 30 personas
Free Trial
JourneyTrack.io
Free Trial is available
TheyDo
Free Trial is available
Ratings
Meets Requirements
8.8
20
8.1
56
Ease of Use
9.3
21
8.2
58
Ease of Setup
9.5
16
7.9
44
Ease of Admin
9.4
12
8.7
26
Quality of Support
10.0
19
8.4
44
Has the product been a good partner in doing business?
9.9
12
9.4
26
Product Direction (% positive)
9.4
19
9.4
57
Features by Category
Platform Basics
8.9
16
7.7
52
7.8
17
6.5
51
9.4
17
8.1
50
9.2
17
8.6
50
8.3
17
6.0
44
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Data
Not enough data
7.8
16
Not enough data
6.8
16
Not enough data
6.5
16
Not enough data
7.0
16
Platform Additional Functionality
Not enough data
9.3
16
Not enough data
5.8
16
Not enough data
Feature Not Available
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JourneyTrack.io and TheyDo are categorized as Customer Journey Mapping
Unique Categories
JourneyTrack.io has no unique categories
TheyDo is categorized as Customer Journey Analytics
Reviews
Reviewers' Company Size
JourneyTrack.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TheyDo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
20.0%
Banking
20.0%
Computer Software
15.0%
Consulting
10.0%
Manufacturing
5.0%
Other
30.0%
Telecommunications
6.5%
Design
6.5%
Consulting
4.8%
Retail
4.8%
Human Resources
4.8%
Other
72.6%
Discussions
JourneyTrack.io has no discussions with answers
What is TheyDo used for?
1 Comment
Official Response from TheyDo
TheyDo helps you make better decisions for your business by putting your customer at the heart of operations. It's a centralized hub where customer journeys...Read more
TheyDo has no more discussions with answers
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