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Compare Smaply and TheyDo 
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At a Glance
Market Segments
Mid-Market (53.3% of reviews)
Enterprise (45.2% of reviews)
Entry-Level Pricing
€0.00 1 user Per Year
Free
Smaply
Star Rating
(15)4.5 out of 5
Market Segments
Mid-Market (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00 1 user Per Year
Browse all 4 pricing plansTheyDo
Star Rating
(62)4.5 out of 5
Market Segments
Enterprise (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smaply excels in "Journey Mapping" with a score of 9.3, allowing teams to visualize customer journeys effectively, while TheyDo's score of 7.7 indicates it may not offer the same depth in this area.
- Reviewers mention that Smaply's "Templates" feature, rated at 9.5, provides a wide variety of customizable options, making it easier for users to create tailored experiences, whereas TheyDo's templates scored lower at 7.7, suggesting less flexibility.
- G2 users highlight Smaply's superior "Multi-user Access and Collaboration" feature, scoring 9.8, which facilitates teamwork and real-time updates, while TheyDo's score of 8.1 indicates it may not support collaborative efforts as effectively.
- Users on G2 appreciate Smaply's "Quality of Support," which received a perfect score of 10.0, indicating exceptional customer service, while TheyDo's support scored 8.5, suggesting room for improvement in responsiveness and assistance.
- Reviewers mention that Smaply's "Exporting" capabilities, rated at 9.5, allow for seamless data transfer, which is crucial for reporting and analysis, while TheyDo's lower score of 6.5 indicates limitations in this functionality.
- Users say that Smaply's "Product Direction" received a perfect score of 10.0, reflecting strong confidence in the software's future development, while TheyDo's score of 9.4, although positive, suggests slightly less assurance in its ongoing evolution.
Pricing
Entry-Level Pricing
Smaply
Free
€0.00
1 user Per Year
Simple journey maps for quick results.
- 1 personal workspace
- 10 maps
- 10 personas
Free Trial
Smaply
Free Trial is available
TheyDo
Free Trial is available
Ratings
Meets Requirements
9.8
9
8.1
56
Ease of Use
9.5
10
8.2
58
Ease of Setup
Not enough data
7.9
44
Ease of Admin
Not enough data
8.7
26
Quality of Support
9.8
9
8.4
44
Has the product been a good partner in doing business?
Not enough data
9.4
26
Product Direction (% positive)
10.0
9
9.4
57
Features by Category
Platform Basics
9.2
8
7.7
52
9.0
8
6.5
51
9.4
8
8.1
50
9.4
8
8.6
50
Not enough data
6.0
44
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Data
Not enough data
7.8
16
Not enough data
6.8
16
Not enough data
6.5
16
Not enough data
7.0
16
Platform Additional Functionality
Not enough data
9.3
16
Not enough data
5.8
16
Not enough data
Feature Not Available
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Smaply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TheyDo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Financial Services
13.3%
Banking
13.3%
Consulting
6.7%
Telecommunications
6.7%
Other
40.0%
Telecommunications
6.5%
Design
6.5%
Consulting
4.8%
Retail
4.8%
Human Resources
4.8%
Other
72.6%
Discussions
Smaply has no discussions with answers
What is TheyDo used for?
1 Comment
Official Response from TheyDo
TheyDo helps you make better decisions for your business by putting your customer at the heart of operations. It's a centralized hub where customer journeys...Read more
TheyDo has no more discussions with answers
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