---
title: Thena Reviews
meta_title: 'Thena Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 65 reviews by the users' company size, role or industry to
  find out how Thena works for a business like yours.
aggregate_rating:
  rating_value: 4.9
  review_count: 65
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Thena Reviews
**Vendor:** Thena  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.9/5.0  
**Total Reviews:** 65
## About Thena
Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.



## Thena Pros & Cons
**What users like:**

- Users appreciate how Thena enhances **case management efficiency** , ensuring customer interactions are streamlined and well-documented. (3 reviews)
- Users appreciate the **efficient management of customer interactions** with Thena, enhancing communication and streamlining support processes. (3 reviews)
- Users love the **intuitive ticket management** of Thena, enhancing communication and streamlining support across teams effectively. (3 reviews)
- Users value the **efficient management of customer interactions** with Thena, enhancing support and responsiveness significantly. (2 reviews)
- Users appreciate the **seamless Slack integration** of Thena, enhancing customer support and tracking efficiency significantly. (2 reviews)
- Visibility (2 reviews)
- Users value Thena for its **efficient communication management** , enabling seamless customer interactions across multiple platforms. (1 reviews)
- Users appreciate the **responsive and helpful customer support** from Thena, enhancing their overall support experience seamlessly. (1 reviews)
- Data Analysis (1 reviews)
- Easy Communication (1 reviews)

**What users dislike:**

- Users find Thena's **limited platform support** challenging, as it excludes popular services like Discord and WhatsApp. (1 reviews)
- Users note the **limited platform support** of Thena, which may not meet the needs of all companies. (1 reviews)
- Users note the **limited platform support** of Thena, finding it inadequate for those using non-mainstream communication tools. (1 reviews)
- Users note the **limited platform support** of Thena, which may exclude necessary integrations for some companies. (1 reviews)
- Users report feeling a lack of **accessible customer support** from Thena, leading to unresolved doubts and frustrations. (1 reviews)
- Poor Navigation (1 reviews)



- [View Thena pricing details and edition comparison](https://www.g2.com/products/thena/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-09+20%3A13%3A28+-0500&secure%5Bsession_id%5D=79b43175-a9df-4bf6-89de-2073bcce17b7&secure%5Btoken%5D=c3e107d483a0c4f0a3851d5a75ab688dc31ea40fa3caa7c716dc928eaa529b33&format=llm_user)

## Thena Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Experience**
- Telemetry Collection
- Feedback

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Management**
- Digital Experience Score
- Alerts
- Budget Analysis
- Remediation
- Optimization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Performance**
- Performance Monitoring
- Issue Tracking
- Resource Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Thena Alternatives
  - [Pylon](https://www.g2.com/products/pylon-pylon/reviews) - 4.7/5.0 (110 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,675 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,646 reviews)