Allo Reviews & Product Details

I love the stereo listening system of Allô, especially when I use headphones, because it makes the sound much clearer and cleaner, which is really great. The transcription is also excellent, as it allows me to directly copy notes for my clients from the AI transcription to Google Excel. The tool is simple to use and the security with two-factor authentication is superb. The installation is extremely easy, just notify a number or an email and enter an authentication code. And if you want, you can set up an AI messaging or something else, it's a very simple solution to use. Review collected by and hosted on G2.com.

Perhaps implement a dark mode because the application is constantly white and this can be tricky when the lighting is low. Another thing would be to reduce the interface to display it on a small area of the screen. Review collected by and hosted on G2.com.

I greatly appreciate the AI aspect integrated almost everywhere in Allô, whether it's for summaries or actions to take. This makes the tool very practical on a daily basis. Moreover, the mobile application is super convenient because it allows you to continue working even when you're not in front of your computer. The initial setup of Allô was incredibly simple, just in two clicks, and the support is extremely present, which helped me a lot. It's super smooth and very, very easy to use. Review collected by and hosted on G2.com.

For me, the major area of improvement, I would say, is the connection between tools and maximizing automation. Allô already has an API that is nice and works well, but I would like more connections with CRMs, even though they already have quite a few. Above all, I would like to be able to modify things directly in Allô, like adding the first and last name of a contact from the CRM, to avoid back and forth. Review collected by and hosted on G2.com.

What's interesting about Allô is that the AI allows us to make a summary of each call, which saves us time instead of writing it ourselves. We have a summary at the end of each exchange. I also appreciate the responsiveness of the staff; it's nice to be able to get quick support when there's a problem or anything else. Review collected by and hosted on G2.com.

It would be very interesting to be able to receive all messages that come from specific numbers, especially for account confirmations. For example, when I want to subscribe to something and need to confirm my phone number, I can't use the Allô number because Allô doesn't receive messages that send codes. Review collected by and hosted on G2.com.

I like their responsiveness and the fact that they have constant updates. They always notify by email when there is an issue, and they communicate a lot with their clients. They also ask for a lot of feedback, which shows that they are trying to get closer to their customers and genuinely solve problems. They are attentive to suggestions, and it's appreciated because not all companies do that. Review collected by and hosted on G2.com.

There is a small issue with the Allô app on my Android smartphone: it struggles to update, and I don't always have the latest calls displayed immediately. Sometimes, I have to close and reopen the app manually for it to update. In contrast, on the computer, there is no problem, I receive everything in real-time. I would also like the app to offer the possibility of accessing an appointment scheduling API so that it can be managed via my Phonolib website, which would allow clients to make appointments directly. Review collected by and hosted on G2.com.

What I like most about Allô is the reliability and simplicity. I was able to call French clients from abroad without any quality or connection issues, as if I were in France. This allows for remote work while remaining professional, even on the other side of the world. The application is easy to use, with very stable call quality and no technical problems. It's ideal for working abroad, which is very useful for entrepreneurs and agencies internationally. The initial setup was super simple, without any issues, and the steps to follow are clear. Review collected by and hosted on G2.com.

I have not identified any blocking negative points in my use. The application has always worked smoothly for my professional calls from abroad. Review collected by and hosted on G2.com.

I love Allô because it's amazing for my business, allowing me to never miss a call and handle customer leads efficiently. The AI agent is very smart and provides me with summaries after calls, which I find extremely helpful. I also like the API for checking message functionalities and appreciate how well everything is integrated together. Using Allô is way better than just a typical phone line, and I give it a 10 out of 10 because I like it so much. Review collected by and hosted on G2.com.

I find it's not as easy to transfer calls to somebody else in the team. Also, the initial setup was a little bit difficult because some bugs were happening at the start. Review collected by and hosted on G2.com.

I really like the connectivity with the CRM and third-party tools. The Allô teams are very available to help if there is ever an issue, and the AI-generated summaries are really great! The system allows you to have a professional number from your mobile phone, and all calls are transmitted to the CRM with a very high-quality AI summary. The intelligent AI summaries were an important factor in our decision to switch to Allô after finding Aircall disappointing. Review collected by and hosted on G2.com.

Some bugs persist: when receiving a call and having multiple CRM tabs open, it rings everywhere, and it doesn't ring on the mobile phone, which would be practical. Sometimes calls are not correctly tagged to the right contacts in the CRM either, or the displayed name is incorrect. Review collected by and hosted on G2.com.

I really appreciate the recording feature of Allô, as well as the advice the AI gives, especially after each call. It provides a summary of the call and suggests creating automatic tasks if something related was mentioned during the call. It also tells me what I could have done better during the call. Review collected by and hosted on G2.com.

The mapping on Allô is a problem because when I reach someone's voicemail, the result is not correctly recorded as contacted or voicemail on HubSpot. This makes it complicated to track calls and know who answered, who needs to be called back, or if it's a wrong number, without having to listen to all the calls again. Additionally, there is no option to call directly from Allô task by task, and we have to go through HubSpot on the computer, which is not convenient because it cannot be done from the phone. Review collected by and hosted on G2.com.

I love the simplicity of Allô. The follow-up after a call is a real time-saver on a daily basis. Each interaction is automatically tracked, which avoids re-entry and forgetfulness, especially when making several calls a day. The interaction with my CRM allows the call to be immediately linked to the right contact and the right account. This improves the continuity of exchanges, the quality of commercial follow-up, and the reliability of reporting, while significantly reducing the administrative burden after calls. Review collected by and hosted on G2.com.

Overall, the tool is very solid, but there are still some areas for improvement. First, some post-call actions could be even more automated or customizable (for example, statuses, tags, or CRM fields applied automatically according to the type of call). Then, the data reporting could be more flexible, especially in terms of call reporting and export, to better adapt to advanced CRM uses or external management tools. Finally, on days with high call volumes, some performance and ergonomics optimizations (shortcuts, one-click actions) would make the experience even smoother for very active sales teams. The initial installation was quite complicated at first, as we didn't have access and had issues creating accounts, but we were well assisted by the teams. Review collected by and hosted on G2.com.

I use Allô for cold calling and it's been a great experience so far. It records my summaries and makes it really easy for me to save all my information. I really like the user interface and how easy it was to get set up. It's really affordable compared to a lot of other options out there in the market. I love the integration that drew me into using Allô. It's a digital experience now, and I don't have to write calls down on pen and paper anymore. The setup is so easy that you can just hit the ground running in minutes. I also found the customer support to be pretty responsive. Review collected by and hosted on G2.com.

I don't love the caller ID, as a lot of my calls look like spam calls at times, which can be an issue. I also hate that I can't leave custom voice mails and have to use the AI voice instead. It would be great to have the ability to leave a custom voice mail. Review collected by and hosted on G2.com.