Allo Reviews & Product Details

I appreciate the fact that it is easy to use. I appreciate the fact that it records calls, transcribes them into text automatically, and I appreciate the CRM integrations. The automatic transcription of Allô allows us to provide context and more information to prepare meetings, which saves us a lot of time. Review collected by and hosted on G2.com.

Yes, there are certain features that could be improved, like the dashboard. Some missing features, especially on the standard part, are still inferior to what we currently have on Onoff Business, so that's quite unfortunate. It's really improvable. Regarding the click to call, we don't have much information on how to use it and how to install it. Review collected by and hosted on G2.com.

I appreciate the closeness with the founders of Allô that I have been able to have from the beginning, being somewhat among the pioneers of Allô since I have been a customer since their launch on Android. I mainly use the AI receptionist and AI call summary features, as well as the SMS feature which is really great to use. The customer experience has been smooth from the start, and I find that Allô solves the major problem of responsiveness, allowing both myself and my clients to remain available, even when no one answers the phone, and to keep a history thanks to the conversation summaries. Review collected by and hosted on G2.com.

Possibly the option to offer it as a white label. Review collected by and hosted on G2.com.

I really like that the team behind Allô is constantly adding new features that make sense without charging extra. We have a Slack channel with them, so we have a direct line of communication and don't need to go through a forum, email, or call to report improvements or feedback. I also value the transcription and the recording features, as well as the AI-powered tool that helps write a summary on each contact in HubSpot. It's great that all accounts are under one umbrella for a very reasonable price. The setup was very easy; my team just had to install an app and they were ready to go. Review collected by and hosted on G2.com.

There are some UI bugs occasionally but they are fixed within a very reasonable delay when we report them through Slack. Review collected by and hosted on G2.com.

I use Allô to communicate effectively with my clients and my internal team. I particularly appreciate the AI feedback that summarizes the call. The AI note-taking is essential, especially during a deal, as it guides us to the next steps and helps conclude the call. I like how you can call in two clicks without affecting our personal number. The ability to access from the computer is a real asset. I also like the features for building cascades and transfers, which are easy to implement. The integrations with our sales tools, like Attio, are very useful for having client information directly on Allô, which makes it easier to find contacts. Review collected by and hosted on G2.com.

Regular bugs. I receive a call transfer and once hung up, I don't have the call information. Once hung up, a call can remain displayed and I have to restart the platform. I don't always find the searched history based on the origin of the call. Numbers quickly accumulate on Allô and it is difficult to delete/add the right ones, we don't necessarily understand who we are calling and managing these numbers is sometimes difficult. Review collected by and hosted on G2.com.

I really appreciate the fact that Allô allows me to have a summary of what was said during my exchanges with my prospects. It's particularly useful for me because I don't always have time to take notes during conversations. The artificial intelligence that takes notes for me helps me a lot when I have to follow up or send appointments and links. Review collected by and hosted on G2.com.

What could be improved is the fact that note-taking is not always completely accurate. There are sometimes errors. Also, sometimes when I have hung up a call, Allô actually continues to run and does not end the call. So that is something that could be improved. Review collected by and hosted on G2.com.

I like that the team at Allô is great; from the first sales call to onboarding and follow-up, everything has been fast and effective. Allô offers what we were looking for at the best price on the market right now. The quality of the call is very good, which is crucial for tool adoption by our sales reps, especially when calling cold prospects who don't know us. The product is evolving fast, and we now have the possibility to add tags for calls, which helps us differentiate cold calls from deal calls, stay aligned with our targeted call volume, and improve the subsequent analysis. The initial setup was very easy; in 2 days, we started the trial, and after 1 week, we signed for a monthly subscription. Review collected by and hosted on G2.com.

I find the accuracy of the cold output lacking. By default in Hubspot, when landing on a voicemail, the output is flagged as 'Connected.' It leads to manual work for our team. Review collected by and hosted on G2.com.

I love the functionality to redirect calls from unknown numbers to an AI voice assistant, and the transcription capabilities. Allô helps me avoid spam, automatically log requests, and transcribe them so I can easily spot what's important and what's not, and manage my calls. It's very handy that I can still put some numbers in favorites, allowing me to get calls from friends and family directly. The AI voice assistant continues to work on filtering calls from unknown numbers, which is a relief for me as a CEO, dealing with numerous spam calls each day. Review collected by and hosted on G2.com.

I had one issue where I couldn't find how to have some specific numbers from family and friends go directly to me instead of being directed to the AI assistant, but this was solved when Allô support advised me to use the 'favorite' feature on contacts. This feature of favoriting contacts should be easier to discover. Review collected by and hosted on G2.com.

I love how Allô gives me an update after every call, providing a summary and the details of the conversation. It's great that I don't have to go back through my notes. Instead, I just click on the highlights to see what was discussed. It's amazing that Allô is both a calling software and a CRM, saving me and my team a lot of time. The calling is super fast, connects quickly, and records everything, which I find super helpful. Additionally, if I need to, I can go back to the transcript. Also, the initial setup was pretty simple. Review collected by and hosted on G2.com.

I would say the pricing, I do want to add more team members to my Allô software. The prices are a little too much for a small business like mine. So if you can work on the prices, I think everyone will be using that, though. Review collected by and hosted on G2.com.

Ease of use / product effectiveness Review collected by and hosted on G2.com.

The training at the start - could be improved Review collected by and hosted on G2.com.

I greatly appreciate Allô, as it saves me a crazy amount of time thanks to its integrated AI. I also really like the connection with my CRM, as it's a real game changer. The ease of use and integration with HubSpot are incredible, which simplifies my daily routine and saves me time. I no longer need to take notes during calls, which allows me to be 100% with my prospects and clients. Additionally, the call quality is excellent. I found the initial setup very simple and quick. Review collected by and hosted on G2.com.

Allô is not directly integrated into my iPhone, so from the calendar, for example, I cannot make a call; I have to copy/paste the number. Review collected by and hosted on G2.com.