---
title: Text Analytics Reviews
meta_title: 'Text Analytics Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Text Analytics works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-09-13'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Text Analytics Reviews
**Vendor:** Xdroid  
**Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1



## Text Analytics Reviews
  ### 1. Deeper Insights into Agent Actions and the Full Customer Journey

**Rating:** 5.0/5.0 stars

**Reviewed by:** Xisco M. | Senior Process Technician, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 09, 2026

**What do you like best about Text Analytics?**

The ability to analyze the different actions taken by an agent to resolve an issue. We no longer focus solely on communication; we also analyze the management process and the customer’s entire journey. This allows us to gain a deeper understanding of both our own processes and procedures, as well as the customer and the impact these have on their experience.

**What do you dislike about Text Analytics?**

Programming can be challenging at first, but once you have learned it, there is nothing to worry about.

**What problems is Text Analytics solving and how is that benefiting you?**

It allows me to understand how we have managed a case or interaction from end to end: what we recorded in our systems, what solution we offered the customer, whether it was aligned with the established procedure, and whether the final communication was consistent with what was reflected in the system, helping us avoid gaps.



- [View Text Analytics pricing details and edition comparison](https://www.g2.com/products/text-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-19+02%3A03%3A49+-0500&secure%5Bsession_id%5D=cc48c6f7-bf0e-4f1a-a5f5-63dacef5390b&secure%5Btoken%5D=1f1070695d1a6535a44402d5424e5d60b627df6d240a9a6ae503c6f6e2536708&format=llm_user)

## Text Analytics Features
**Survey Design - Consumer Insights Platforms**
- Multi-Use Methodologies
- Industry & Locale Adaptability
- Behavioral & Adaptive Logic Guidance
- Self-Serve Survey Builder
- AI Smart Probes
- Question Branching
- Conditional Logic

**Audience Access - Consumer Insights Platforms**
- Flexible Audience Options
- Customer Data Upload
- Consumer Panels
- Real-Time Data

**Data Collection - Consumer Insights Platforms**
- Rapid Research
- Quality Assurance
- Mobile / Mixed Mode

**Analytics - Consumer Insights Platforms**
- AI-Powered Insights
- Qualitative Research Support
- Benchmarking & Norms
- Generative AI

**Collaboration - Consumer Insights Platforms**
- Dashboards & Embedded Integrations
- Embeddable Reports
- Shared Workspaces
- Third-Party Integrations
- Social Media Integration
- Customizable Reports

**Additional Functionality**
- Customizable Questions
- Alerts/Notifications
- Reporting & Statistics
- Surveys & Feedback
- Sentiment Analysis
- Activity Tracking
- Search/Filter
- Trend Analysis
- Charting
- Real-Time Reporting
- Face-to-Face
- Survey Sample Management
- Multi-Channel Distribution
- Customer Segmentation
- SSL Security
- Reporting/Analytics
- Multi-Language
- Data Visualization
- Monitoring
- Drag & Drop
- Offline Access
- Data Import/Export
- Customizable Fields
- Phone-Based
- Template Management
- Reminders
- Visual Analytics
- Real-Time Analytics
- Customizable Branding
- Panel Management
- Question Library
- Paper-Based
- Benchmarking
- API
- Single Sign On
- Survey/Poll Management
- Customizable Templates
- Access Controls/Permissions
- Multiple User Accounts
- Email Management
- Statistical Analysis
- Email Reminders
- AI Copilot

## Top Text Analytics Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,563 reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)
  - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (735 reviews)