Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Krista G.

Enterprise (> 1000 emp.)

2/16/2023

"Great Customer and Sales Service"

5/5

What do you like best about Terryberry?

The personal affect that every single person had on creating a program meaningful for all of our employees Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Only downside was the length of time to get the program right. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/30/2023

"A rocky start but smooth sailing now!"

4/5

What do you like best about Terryberry?

The program is simple - not a lot of complicated steps and it's great for our manufacturing team that doesn't use computers since they provide catalogs for ordering as well. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The aesthetic of the catalog and website could be better - it's a bit basic and outdated looking. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/8/2022

"Retirement and Service Awards"

5/5

What do you like best about Terryberry?

Response time. Terryberry is quick at responding and taking care of any issues or questions. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Availability is sometimes an issue and delays happen. Review collected by and hosted on G2.com.

Melanie P.

Mid-Market (51-1000 emp.)

2/14/2023

"Excellent Customer Service!"

5/5

What do you like best about Terryberry?

The team at Terryberry is helpful, attentive, responsive, and kind. They go above and beyond in all that they do. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The online invoicing system is a little frustrating, but that is due to Captcha, not Terryberry. Review collected by and hosted on G2.com.

Paola F.

Mid-Market (51-1000 emp.)

3/9/2023

"Old school"

1.5/5

What do you like best about Terryberry?

Typical milestone option with several different gift options Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Old school, employees do not get the full value of the gift, costly, no ease of use with a platform specific for employees and/or admins. Review collected by and hosted on G2.com.

Ashlynn H.

HR Specialist

Mid-Market (51-1000 emp.)

5/31/2022

"Wonderful Service"

5/5

What do you like best about Terryberry?

The customer service. They are incredible and always willing to help. Their communication skills are what really sells the company for us. I can email them, even a few hours before our portfolios are ready and they respond and fix any of my issues instantly. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The only thing I can think of is nit-picky. I wish the system would remove my old file when I upload a new updated file so that it doesn't have the potential of causing a mix-up. My customer service agent didn't make any mistakes, but we are all human and the more we can minimize the potential for mistakes to be made, the better! Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

I recommend having a meeting with your chain of people in TerryBerry. They're wonderful! Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

The portal, this system has made my job so much easier by giving my employees a direct link and being able to reset their passwords myself. Review collected by and hosted on G2.com.

Mary Y.

Mid-Market (51-1000 emp.)

2/14/2023

"Review of Terryberry"

5/5

What do you like best about Terryberry?

Easy to reward and recognize employees in an automated way. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Have not experienced anything we don't like yet. Review collected by and hosted on G2.com.

Amanda L.

Office Manager

Mid-Market (51-1000 emp.)

11/16/2022

"Best idea ever for your staff"

5/5

What do you like best about Terryberry?

Easy to use! Excellent service and the gifts are amazing! All of my employees have been extremely happy with the gifts they receive. If there is any questions, I get immediate responses from the company. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I have not come across any downfalls at this time. Everything has been handled in a timely manner, and I have not had any issues or concerns. I would recommend this company to anyone Review collected by and hosted on G2.com.

Stefania L.

Generalista de RR. HH.

Mid-Market (51-1000 emp.)

11/20/2022

"It provides us with a series of functions to create a committed team."

5/5

What do you like best about Terryberry?

-It allows us to maximize productivity through recognition and rewards that help to execute projects continuously.

-Allows us to reward our employees for their excellent work and job performance and enhance the work experience. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

In general, nothing scares me about this platform; we can make gifts for birthdays, anniversaries, retirement, and professional achievements and create a points plan for each person to choose their prize. Review collected by and hosted on G2.com.

Lisa W.

Mid-Market (51-1000 emp.)

2/14/2023

"The Terryberry team was awesome."

5/5

What do you like best about Terryberry?

The program was easy to set up with input from their team. The entire staff Terryberry staff was responsive and collaborative. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We experienced one glitch during the program launch. The team was very responsive and fixed the issue immediately. Review collected by and hosted on G2.com.