Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

See Related User Reviews

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

5/22/2023

"Suitable program that rewards our employees"

3.5/5

What do you like best about Terryberry?

I enjoy that the program is mostly managed by them and we don't have a lot of admin work/hours put into managing it. It's a simple platform. We chose Terry Berry over others for our Years of Service program mostly due to the fact that we could limit it to physical items, so us and our employees would avoid paying taxes on what they receive. It works for what we wanted to accomplish. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points, so if an employee was short, they'd be able to get what they want. There is a lot of items on the site, but we would always enjoy more options. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find our program easy to manage and that it meets your needs for rewarding your employees' years of service.

Heather S.

Mid-Market (51-1000 emp.)

2/14/2023

"Great program to reward team member retention!"

5/5

What do you like best about Terryberry?

Our team loves to be recognized for their years of service (retention) with a Terryberry award! We launched this program a few years ago and it has become something anticipated by our team! It helps us put action to our appreciation. It's wonderful that team members can select their gift from a catalog, so they can choose something they will personally enjoy. As a company, we got to establish at what service intervals we would offer service awards, and what dollar range for each level. This has helped us to budget and reward our team! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Our only wishlist item was that there were even more reward options. It seems like there are certain categories that have a strong presence, but we think there could be other, more diverse options to offer in each dollar range. Review collected by and hosted on G2.com.

Daniella M.

Enterprise (> 1000 emp.)

3/15/2023

"Tackling new adventures together"

5/5

What do you like best about Terryberry?

I feel very supported by everyone at Terryberry. I'm new at this job, and new at working with a recognition program so I'm extra needy :) I never feel silly for asking questions and I feel comfortable reaching out to anyone on any team from finance to reporting. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The only hiccups we have had is in the billing department. But the TerryBerry staff have been thoughtful, helpful, and collaborative in tackling the issues we have been having. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

3/1/2022

"TerryBerry Review"

4.5/5

What do you like best about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping an organization develop a culture of recognition. Other great benefits to the service are the webinars they host with excellent guest spots helping fill in the learning gaps on recognizing your employees. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though and Terryberry is always willing to work with their clients to do what is best for them. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/16/2023

"Pretty good"

3.5/5

What do you like best about Terryberry?

Friendly customer service, reasonably easy-to-use portal, good selection of redemption gifts, and overall system reliability. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Portal features somewhat lacking compared to competitors, lack of intuitiveness in gift redemption process, occasional technical problems that can take a while (and multiple attempts) to resolve. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your feedback! We're glad to hear that you appreciate our friendly customer service and selection of redemption gifts. We understand your concerns about the portal features and technical issues, and we are constantly working to improve our system to provide a better user experience.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

4/19/2022

"Very Nice Awards Program"

4.5/5

What do you like best about Terryberry?

The customer service team is very good. I rarely have any issues and things run very smooth with little to know issues. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The admin website is outdated and not very user friendly. The website could use alot of updating the features and functions. Review collected by and hosted on G2.com.

Tiffany A.

Sr People Operations Manager

Mid-Market (51-1000 emp.)

5/22/2023

"Nice products, great for client gifts"

4/5

What do you like best about Terryberry?

I like the high quality items they have and the catalog is very eye appealing Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

It takes a while to actually get the catalog you need as the download links don't actually work very well. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your feedback! We're glad to hear that you like the high quality items and find the catalog appealing. We apologize for the inconvenience with the download links and will work to improve that process.

Jolynn L.

Payroll/Human Resources Manager

Mid-Market (51-1000 emp.)

2/15/2023

"Design team was great and easy to work with!"

5/5

What do you like best about Terryberry?

My account reps at TerryBerry were very responsive and worked well together as a team. We worked with Michelle Nedved to redesign our anniversary awards this year. She helped me with design ideas and artwork. Then Crystal Smith helped with the order, making sure we received it in time for our awards dinner. Very happy with the new designs and the whole process! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

No downside I can think of - my experience was great! Review collected by and hosted on G2.com.

Madison G.

Enterprise (> 1000 emp.)

2/14/2023

"We have been working with TerryBerry for 2.5 years now as a large global organization."

3.5/5

What do you like best about Terryberry?

As an admin, you can manage virtually everything yourself! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

A lot of feedback we have shared over the years has not been addressed. (Funding issues, reports failing). Sounds like they will be addressed soon though. Review collected by and hosted on G2.com.