Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

See Related User Reviews

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Miguel G.

Enterprise (> 1000 emp.)

6/17/2026

"Great Service Recognition, but Award Distribution Timing Needs Work"

3.5/5

What do you like best about Terryberry?

Recognize service for special milestones Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Prompt timing of award distributions could improve Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for recognizing our great service for special milestones! We appreciate your feedback on the timing of award distributions and will work to improve in that area.

Olivia T.

Administrative Assistant

Mid-Market (51-1000 emp.)

6/17/2026

"Great Products and Customer Service"

4/5

What do you like best about Terryberry?

Great customer service and products. Love love Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Shipping may take longer than usual.😔😒 Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you love our products and customer service! We understand that shipping times can be frustrating, and we are constantly working to improve in that area. Thank you for your feedback, and we hope to continue providing you with excellent service.

Verified User in Food Production

Mid-Market (51-1000 emp.)

8/6/2026

"Great Products with Easy Employee Access"

5/5

What do you like best about Terryberry?

Great Products. Easy access for employees to use. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Never had any issues at all. Everything is available and comes on time. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find our products great and easy for employees to access. Thank you for the positive feedback!

Alice L.

2/4/2026

"Exceptional Support and Customization for Celebrating Milestones"

4.5/5

What do you like best about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform to launching it, was great. Setting up Terryberry was very easy, and I appreciated the support from day one, especially regarding how the platform was going to work and the options for gifting. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Nothing in particular. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you found our support and customization exceptional. We strive to provide fast and flexible support to make the process as smooth as possible for our clients.

Meghan G.

1/14/2026

"Effortless Employee Recognition, Despite Stock Hiccups"

5/5

What do you like best about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and we don't have to worry about it. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed in the catalogs. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your feedback. We're happy to hear that your rep provides excellent communication and takes care of the follow-up for you. We understand the frustration of items being out of stock and will work on better inventory management to address this issue.

Raquel D.

Human Resources

Mid-Market (51-1000 emp.)

3/9/2026

"User-Friendly App That Works for All Employees"

4/5

What do you like best about Terryberry?

I appreciate there is an app that is user friendly for all employees. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The challenges can be misleading as to acknowledging the legitimacy of the user's progress. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

It's great to hear that Terryberry is helping your business stay united despite different locations. We are committed to providing solutions that bring teams together.

Andres A.

Regional Service Director

Mid-Market (51-1000 emp.)

5/10/2024

"Very fluid and cohesive"

5/5

What do you like best about Terryberry?

I like the level of support it can provide upper management in identifying and resolving associate concerns. It bridges a line of communication for staff that would otherwise feel uncomfortable speaking to direct reports or sharing their ideas in a public setting. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I think some of the interface can be revamped to create a more user friendly experience Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find Terryberry's support for upper management and communication with staff valuable. We appreciate your feedback about the interface and we are looking at updating this soon!

Chris B.

Executive Vice President, Talent Development and Colleague Engagement

Mid-Market (51-1000 emp.)

5/11/2023

"Terrberry is Nutrition for Your Recognition"

5/5

What do you like best about Terryberry?

As a midsized business, it is of great value to us; ease of use, tremendous support and rapid response from competent professionals, and it involves seamless customization to our needs and values. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

No reservations about the Company or the product. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

The most impactful solution is that the platform allows our global company to acknowledge others worldwide for the effort and behaviors that matter to us as an organization. Embedded in our Company intranet, what we call our Community, colleagues can share comments in real-time from customers, clients, colleagues and global supply chain partners. It has kept recognition energy alive and at high levels. We value team recognition and individual recognition. Because of the easy-to-use platform, we brought two merged companies with similar values and beliefs. We shared what was good about each of them, helping the two companies become one faster, with more appreciation for the other with positive energy. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your positive feedback! We're glad to hear that you have no reservations about our company or product. We strive to provide a top-notch experience for all our clients.

Tashauna R.

Mid-Market (51-1000 emp.)

5/11/2023

"A fantastic recognition program with lots of options and a helpful team!"

5/5

What do you like best about Terryberry?

Terry Berry's GiveAWow product is a fantastic software to address any and all employee recognition and engagement needs a company has. There are a lot of different features to choose to include or leave out, depending on your needs and your company. Their programs are really easy and user-friendly. In addition to the great software, I really appreciate the team. Everyone I have worked with at Terry Berry has been fantastic - very helpful, informative, and kind! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be constantly working on software feature updates, which is nice! Those updates should be communicated a bit better, however. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

We use Terry Berry's GiveAWow program for peer-to-peer recognition, service milestone awards, birthday posts, and various surveys can be delivered via the Recognition Mailbox feature. All of these things being in one place makes it a lot easier for our team to use and see everything. The reporting helps us better understand recognition and morale trends within each department or level as well. Review collected by and hosted on G2.com.

Pat E.

Accounting Associate

Small-Business (50 or fewer emp.)

7/17/2023

"Motivating Team with Terryberry"

5/5

What do you like best about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and awards are made simple by its various features and user-friendliness. The support team is always on hand to assist with any issues, and the customer service is superb. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

There might be bugs or technical restrictions with Terryberry, but from what I've seen, they fix any problems right away. By consistently delivering updates with new features, they also show a dedication to always developing their programme, which is fantastic to see. To make sure people are aware of the changes, it would be advantageous if they increased their communication with reference to these upgrades. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

Colleagues can share real-time feedback from clients, customers, coworkers, and international supply chain partners on our company's intranet, known as our Community. The recognition energy on this platform has been effectively maintained at a high level. We give equal weight to team and individual honours. Due to the platform's user-friendliness and ability to integrate two merging businesses with comparable values and ideals, it was made possible. We were able to draw attention to the benefits of each business, facilitating a speedier and easier transition while creating respect and enthusiasm for one another. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

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Thank you for your feedback. We understand the importance of consistent updates and communication regarding new features. We will take your suggestion into consideration as we continue to enhance our program.