Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

See Related User Reviews

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Dianne A.

Human Resources & Adminstrative Coordinator

Mid-Market (51-1000 emp.)

8/4/2026

"So Many Anniversary Gift Choices, with Thoughtfully Prepared Packets"

5/5

What do you like best about Terryberry?

Terryberry offers our employees so many choices of anniversary gifts. I also appreciate the effort put into the packets that we receive. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes the billing/invoices get a little confusing but it is manageable. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your positive feedback about the anniversary gift choices and the thoughtfully prepared packets. We apologize for any confusion with billing/invoices and are committed to making improvements in that area. We appreciate your input!

Karyl C.

Treasurer/Accounting Controller

Mid-Market (51-1000 emp.)

8/6/2026

"Very Responsive Support and Flexible Service Levels"

4.5/5

What do you like best about Terryberry?

Very responsive to my needs and questions. Items for different service levels are nice. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I really can't think of anything for this. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find our support responsive and our service levels flexible. We strive to provide excellent service to meet your needs.

Carla G.

Human Resources Director

Mid-Market (51-1000 emp.)

8/5/2026

"Outstanding service from Terryberry and Support from Ms. Crystal Smith"

5/5

What do you like best about Terryberry?

Working with Ms. Crystal Smith, Customer Account Manager Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Receiving sales pitches or additional offers. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you had an outstanding experience with Ms. Crystal Smith, our Customer Account Manager. We appreciate your feedback and are continuously working to improve our services.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

8/17/2026

"Wide Selection and a Very Helpful Account Manager2026"

5/5

What do you like best about Terryberry?

There are so many items to choose from and our customer account manager is always very helpful. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

How often the items change and don't get notified. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for sharing your positive experience with our selection and account manager. We understand the importance of consistency and will take your feedback into consideration to enhance our notification process for item changes.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

8/6/2026

"Prompt Support and Timely Delivery"

4/5

What do you like best about Terryberry?

Their prompt response to any issues. They send out products in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

There were some hiccups along the way, however everything was resolved. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you appreciate our prompt response and timely delivery. We apologize for any hiccups along the way, but we're pleased to hear that everything was resolved to your satisfaction.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

8/7/2026

"Amazing Customer Service with Fast, Helpful Support"

4.5/5

What do you like best about Terryberry?

Customer service is amazing. Our rep is quick to reply and always happy to help Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We currently have no issues or dislikes with our programs Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you've had a positive experience with our customer service team. We strive to provide fast and helpful support to all of our clients.

Verified User in Information Services

Mid-Market (51-1000 emp.)

8/5/2026

"Very Easy to Use, Helpful Reminders, and Loved by Employees"

5/5

What do you like best about Terryberry?

Very easy, love the reminders. Employees love it and have received positive feedback. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes (it's only happened very rarely), a gift catalogue link will be sent to a terminated employee. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find Terryberry easy to use and that it's helpful for your employees. We apologize for any inconvenience caused by the rare occurrence of a gift catalogue link being sent to a terminated employee. We appreciate your feedback and will work to improve our processes to prevent this from happening in the future.

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

8/4/2026

"Very Responsive Service and Easy Award Selections"

4.5/5

What do you like best about Terryberry?

They are very responsive. It's easy for employees to make their award selections. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Some employees have commented that they couldn't find a gift that they wanted from the options given. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We apologize if some employees couldn't find a gift they wanted. We're constantly working to expand our selection to better meet everyone's preferences.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

8/12/2026

"Good Customer Service, but the Website and Pricing Need Improvement"

2.5/5

What do you like best about Terryberry?

Not sure if I have a strong opinion for this questions. Customer service is good. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Website can use improvement - prizes can be reviewed by someone regularly or at least an annual meeting with customer Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're happy to hear that you have had a good experience with our customer service. We understand your concerns about the website and pricing, and we will definitely take this feedback into account for future enhancements.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/11/2026

"Reduces Admin Work with Great Milestone Reward Options"

5/5

What do you like best about Terryberry?

Helps reduce the administrative work, and great options available for each milestone. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We have some staff who work remotely and it would be nice if the reward can be mailed to the address of choice versus our office. I'm not sure if this option is obvious to the recipient. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you appreciate the milestone reward options and the reduction in administrative work. We understand your concern about mailing rewards to remote staff and this is possible within the programs! Please reach out to your CAM or CSM and they can assist you in this.