Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

See Related User Reviews

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Verified User in Utilities

Mid-Market (51-1000 emp.)

11/16/2021

"Great company!"

4/5

What do you like best about Terryberry?

Great service, helpful staff, and a program that makes my job easier! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Prices of shipping although I know that is the carrier's decision Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

I highly recommend Terryberry to any business looking to implement an exceptional Service Awards Recognition program for its employees. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

With Terryberry, we can reward our employees for their service without bogging down our staff with the details. We provide the names, addresses, and dates of service and Terryberry takes it from there. The selection of prizes are great and our employees look forward to receiving their award months ahead of time. Review collected by and hosted on G2.com.

Sabrina S.

Vice President Human Resources and Associate Principal

Mid-Market (51-1000 emp.)

8/4/2026

"Extremely Responsive, Flexible Partner We Can Rely On"

5/5

What do you like best about Terryberry?

Extremely responsive, flexible to fit our needs. Erin has been a valued partner for years. I don't have to think about it because I know she is handling. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Nothing that I can think of. Assisting to facilitate donations when our employees choose that rather than a gift for themselves would be nice. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your kind words! We're glad to hear that our team has been able to meet your needs and provide valuable support. We appreciate your continued partnership!

Teresa H.

Vice President Operational Support

Mid-Market (51-1000 emp.)

8/6/2026

"Custom-Tailored Gift Packets Employees Love"

5/5

What do you like best about Terryberry?

I really love the custom-tailored packets that are sent to employees so they can order their incentive gifts. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We’ve been using Terryberry for almost five years now, and I still haven’t found a downside. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your positive feedback! We're glad to hear that you haven't encountered any downsides with our services after five years of use.

Domingo V.

Human Resources Generalist

Enterprise (> 1000 emp.)

8/5/2026

"Terry Berry: A Pleasure to Work with"

4.5/5

What do you like best about Terryberry?

Elizabeth Kitchel at Terry Berry has been a pleasure to work with over the last few years. She is professional, responsive, and makes it easy to work with Terry Berry. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I can't say that I find anything negative about Terry Berry. The quality of the products are great, they get delivered in a timely manner, and the communication with staff is outstanding. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We are thrilled to hear about your positive experience with Elizabeth and the Terryberry team. Thank you for your kind words and for choosing us for your recognition needs.

Avele E.

HR Generalist

Mid-Market (51-1000 emp.)

8/6/2026

"Fast, Easygoing Customer Service That Delivers"

5/5

What do you like best about Terryberry?

The customer service! They are very easy going and responds very fast! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The emails that go out to employees look like spam, so my employees don't look at it right away. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your positive feedback on our customer service! We understand the issue with the emails and will take steps to enhance their appearance to ensure they are more engaging for your employees.

Verified User in Banking

Mid-Market (51-1000 emp.)

8/5/2026

"Great Recognition Program for Employees to show them we care"

5/5

What do you like best about Terryberry?

They are easy to work with and set up programs for your employees to receive anniversary award pins; design company logo pins; set up a range of awards for specific gits that employees can log in and select their award; send email reminders and congratulations to your employees. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Nothing. Have worked with them since 2012 and they adaptable to our needs; fine tune and update awards when asked; always responsive and cost effective; pleasant and friendly to work with. Love them! Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you've had a great experience with our recognition program and that we've been able to provide a positive impact for your employees. Thank you for your feedback!

Maria R.

Human Resources Manager

Enterprise (> 1000 emp.)

8/12/2026

"User-Friendly Terryberry Catalog for Employees"

4.5/5

What do you like best about Terryberry?

Terryberry has created a user-friendly experience for our employees that allows them to navigate the Terryberry catalog with easy. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I believe navigating the administrator side of Terryberry needs to be updated. Allowing the employer administrator access to view progress, send individualized reminders, and track pricing, would create a better experience for the employer. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We appreciate your positive feedback about the employee experience and the support from your account manager. We will take your suggestions for improving the administrator side into account as we strive to provide a comprehensive solution for all users.

James R.

Human Resources Manager

Mid-Market (51-1000 emp.)

8/6/2026

"Responsive, Helpful Support and Great Terryberry Products"

5/5

What do you like best about Terryberry?

I’m very satisfied with the customer support we receive. They’ve been responsive and helpful whenever we’ve needed assistance. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

None that I can see. We are very satified with Terryberry's products and customer service. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

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We are thrilled to hear that you are satisfied with our customer support and products. Thank you for your feedback!

Maureen G.

Regional Vice President

Mid-Market (51-1000 emp.)

8/4/2026

"Great way to thank staff for their years of service."

5/5

What do you like best about Terryberry?

It is simple to implement. The staff are happy with the different options to choose from. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Get everything in paper form and then emails with the same information. Review collected by and hosted on G2.com.

Lisa F.

Corp HR Benefits Manager

Enterprise (> 1000 emp.)

8/5/2026

"Great Gifts, Easy to Use, and Outstanding Customer Service"

5/5

What do you like best about Terryberry?

Great Gifts, Great Customer service and easy to use Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

There is really not anything we don't like. Maybe just making sure their shipping team sends gifts to SHIPPING address and not BILLING address Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

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Thank you for your positive feedback! We're glad to hear that you're enjoying our great gifts, easy-to-use platform, and outstanding customer service. We'll make sure to address the shipping address concern to enhance your experience even further.