Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

See Related User Reviews

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Susan D.

Sr. Administrative Office Coordinator

Mid-Market (51-1000 emp.)

8/5/2026

"Quick Turnaround, Prompt Shipping, and Fast Answers"

5/5

What do you like best about Terryberry?

What I like most is the quick response and turnaround time. Items are always shipped promptly, and any questions I have are answered just as quickly. Fantastic! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Nothing—I've never had any problems with Terryberry or with their representative, Anne Marie Kaufman. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you appreciate our quick response and turnaround time, as well as our prompt shipping. Thank you for your kind words!

Jeffrey N.

Consultant

Mid-Market (51-1000 emp.)

2/8/2022

"Great Recognition Vendor"

5/5

What do you like best about Terryberry?

Their products are complete, simple to implement, and provide really nice gifts for those reaching milestones or retiring. And they will customize their programs to fit your organization's needs. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I don't really have any dislikes, I've always had great success with Terryberry. Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

I would use Terryberry no matter which organization I was working for. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

We wanted to implement something for service milestones that was better than just a plaque. And we didn't really have anything for retirees other than each one being handled individually. And we are using the program for other things such as gifts for attending the open enrollment benefits fair. Review collected by and hosted on G2.com.

Meghan G.

Director of Operations

Mid-Market (51-1000 emp.)

8/5/2026

"Effortless Recognition with Stellar Support"

5/5

What do you like best about Terryberry?

I like that Terryberry provides a representative who reaches out monthly to follow up and address any issues. I appreciate the email they send to our caregivers and the booklet packet for those who prefer ordering out of a booklet. It frees up my time to do other tasks in the office. The initial setup was great; using an Excel spreadsheet was straightforward, and the representative helped me with any questions. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I'm concerned about the discontinued items in the booklets they send out to our employees. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your positive feedback! We're glad to hear that our program has helped free up your time to focus on other tasks. We apologize for the inconvenience caused by discontinued items in the booklets and will take steps to rectify this issue.

Verified User in Civil Engineering

Mid-Market (51-1000 emp.)

8/6/2026

"Helpful, Fast Customer Service and Fair Pricing"

5/5

What do you like best about Terryberry?

The customer service is always very helpful and quick with their responses. If I have questions, I can expect a prompt and professional response.

The pricing seems fair, and it makes our employees feel satisfied. I communicate with our account manager for all orders needed. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I don't think I've ever logged into their website before. I solely communicate with the account manager. I'm not sure if I'm missing out on anything. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

Thank you for your positive feedback on our customer service and pricing. We appreciate your loyalty and trust in our account manager. We understand your concern about not using our website and encourage you to explore the additional resources and tools available there to enhance your experience with Terryberry.

Iuliia P.

Mid-Market (51-1000 emp.)

8/4/2026

"Streamlined Recognition with Impressive Support"

5/5

What do you like best about Terryberry?

I like that Terryberry makes it easy to send communications through a link for a personalized page with available gifts. It's also easy for employees to select gifts without having to include HR, which saves time. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes we receive emails from employees saying there are way too many options, making it hard to choose. Another issue is that sometimes gifts are delivered damaged, but Terryberry customer service takes care of it when that happens. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find our platform easy to use and that it saves time for both employees and HR. We understand the challenge of too many options and are continuously working to improve the selection process. We also apologize for any inconvenience caused by damaged gifts, but we're pleased to hear that our customer service team has been able to assist with resolving these issues.

Verified User in Government Administration

Enterprise (> 1000 emp.)

4/29/2026

"Great customization and support, but admin reporting needs a unified employee view"

3.5/5

What do you like best about Terryberry?

I love that we had the ability to customize the front opening homepage for our staff. We created a custom graphic that showcased an employee so it feels familiar to our staff. I also love the customer support we have. Kimi Griggs is our support specialist and she is amazing, so helpful and gets back to me so quick. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

My biggest issue that I have had with terry berry is the interface and reporting for the admin on the account. My wish is for the ability to click on a persons name in the directory and be able to see everything associated with that person in one spot. All of the communication sent out, the awards that person has redeemed, when their next award will be sent out... having a comprehensive landing page for each person would be amazing. It's really hard when I am researching an account for someone who is claiming that they never recieved their award and I have to click multiple places to get to the communication, then click another link to see if they redeemed an award and then a whole other report to see tracking and when it was shipped. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you are enjoying the customization and support, and we appreciate the feedback about the admin reporting. We are constantly working to improve our platform and will definitely take your suggestions into consideration for future updates.

Jodee E.

Mid-Market (51-1000 emp.)

8/5/2026

"Effortless Employee Recognition with Quality Gifts"

5/5

What do you like best about Terryberry?

I like Terryberry for its simplicity in providing employee anniversary gifts. The options they offer allow employees to choose something they actually want, which adds a personal touch. The gifts are high quality, and employees enjoy the process of choosing their own gifts. The initial setup was very simple, which I appreciate. Overall, Terryberry works great for us, and I don't see how it could be improved. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Nothing Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're thrilled to hear that you appreciate the simplicity and high quality of our employee anniversary gifts. Providing a personal touch and allowing employees to choose their own gifts is a key part of our service. Thank you for your feedback!

Michelle S.

Mid-Market (51-1000 emp.)

2/15/2023

"Effortless Employee Recognition and Rewards"

5/5

What do you like best about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift cards are super popular. It's really valuable because our employees have different interests, and it's tough to reward them with something that everyone likes. By assigning them a dollar amount worth of points, they can buy whatever they want, which avoids disappointment and makes everyone happy. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file to reward points rather than just being able to click on their profile and assign points that way. Review collected by and hosted on G2.com.

Bernadette L.

Mid-Market (51-1000 emp.)

8/27/2026

"Easy Ordering and High-Quality Gifts"

4.5/5

What do you like best about Terryberry?

The ease of ordering and the quality of the gifts Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I am new to this rewards program but I don't see any downfalls to date. Review collected by and hosted on G2.com.

Taffy B.

Benefit Specialist

Mid-Market (51-1000 emp.)

8/5/2026

"Helpful Team and Always-Updated Catalogs with Excellent Prizes"

5/5

What do you like best about Terryberry?

The employees we work with are always very helpful. The catalogs our employees receive have excellent prizes. We love that the catalogs continue to be updated with up to date prize options Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

At this time I am not finding a downside. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry

edit

We're glad to hear that you find our team helpful and our catalogs full of excellent prizes. We strive to keep our catalogs updated with the latest prize options to provide the best rewards for your employees.