Terryberry Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process. (6 mentions)

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process. (4 mentions)

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch. (3 mentions)

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction. (3 mentions)

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry. (3 mentions)

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry. (2 mentions)

Users report technical glitches with Terryberry, though updates are timely, communication could be improved. (1 mentions)

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements. (1 mentions)

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs. (1 mentions)

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points. (1 mentions)

5 Pros or Advantages of Terryberry

1. Ease of Use

Users appreciate the ease of use of Terryberry, enjoying the responsive support throughout the setup process.

See 6 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

2. Helpful

Users love the responsive support from Terryberry, highlighting easy setup and effective communication throughout the process.

See 4 mentions

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Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

3. Customer Support

Users appreciate the fast and effective customer support from Terryberry, enhancing their overall experience from setup to launch.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you like about Terryberry?

I like most that it's easy to order. We have a great rep that reaches out, and her communication is great. She pretty much does all the follow-up, and

4. Gift Cards

Users value the flexibility and variety of gift cards that cater to diverse employee interests, enhancing satisfaction.

See 3 mentions

See Related User Reviews

Alice L.

4.5/5

"Exceptional Support and Customization for Celebrating Milestones"

What do you like about Terryberry?

I like how Terryberry is flexible and how they respond very fast. The support they provided throughout the whole process, from building the platform t

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you like about Terryberry?

I like the wide variety of options available for employees to cash in their points. We have a lot of people who enjoy buying things, and the gift card

5. Recognition

Users value the focus on recognition and tools that foster a motivating workplace culture with Terryberry.

See 3 mentions

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Pat E.

Small-Business (50 or fewer emp.)

5.0/5

"Motivating Team with Terryberry"

What do you like about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and award

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you like about Terryberry?

What I like most about Terryberry is the focus on Recognition and their commitment to improving the platform. Terryberry does a great job at helping a

5 Cons or Disadvantages of Terryberry

1. Limited Options

Users express frustration with limited options and stock issues, impacting their shopping experience with Terryberry.

See 2 mentions

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Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Suitable program that rewards our employees"

What do you dislike about Terryberry?

We've had a lot of login issues with our website. Often the site crashes and you have to reload it. I also wish there was a buy up option for points,

2. Error Handling

Users report technical glitches with Terryberry, though updates are timely, communication could be improved.

See 1 mentions

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Tashauna R.

Mid-Market (51-1000 emp.)

5.0/5

"A fantastic recognition program with lots of options and a helpful team!"

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be cons

3. Expensive

Users feel that Terryberry's rewards catalog could improve on cost-to-value ratio, despite recent enhancements.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TerryBerry Review"

What do you dislike about Terryberry?

I believe there is still some work to be done on the rewards catalog when it comes to cost to value. The most recent upgrade is a great start though a

4. Inadequate Filtering

Users express frustration with inadequate filtering, leading to disappointment when items are out of stock in catalogs.

See 1 mentions

See Related User Reviews

Meghan G.

5.0/5

"Effortless Employee Recognition, Despite Stock Hiccups"

What do you dislike about Terryberry?

Sometimes things can be out of stock, which can be a little frustrating. It's important to make sure that items people pick are in stock or not listed

5. Inconvenience

Users find the inconvenience of file uploads cumbersome when managing participant changes and assigning reward points.

See 1 mentions

See Related User Reviews

Michelle S.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Employee Recognition and Rewards"

What do you dislike about Terryberry?

My only issue is with having to upload an entire file of all participants each time someone joins or leaves the company, and having to upload a file t

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Maite S.

Director de proyectos de TI

Mid-Market (51-1000 emp.)

11/10/2022

"Create a greater commitment of your employees with rewards that help improve job performance."

5/5

What do you like best about Terryberry?

It is a great solution to improve the performance of our employees, which is ideal for creating a better workforce, executing projects and tasks without any inconvenience and increasing the collaboration of each one. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We have not had any problems using its functions, it has been an essential tool to give rewards that motivate our employees to continue growing and improving at work. Review collected by and hosted on G2.com.

Shannon B.

HR Manager

Mid-Market (51-1000 emp.)

5/3/2022

"Employee Appreciation for Individual Preference"

4.5/5

What do you like best about Terryberry?

What I like most about Terryberry is that it allows the employee to choose a gift of appreciation that matches their personal wants, interests, or needs. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The only downside that I can think of is that when a gift is selected, the box doesn't always have the person's name on it to know who it belongs to. Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

Products are high quality, ship quickly and allow personal choice by employees. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

In an organization that was not celebrating or recognizing anniversaries in the past, Terryberry has allowed us to take the step forward in showing our appreciation, but in a meaningful way to the employee. Instead of choosing a trinket, or a shirt, or a pin to give our employees, we are providing them with the choice of their anniversary gift and having that be something that they can use in their daily lives that is relevant to their needs. Review collected by and hosted on G2.com.

Andrew F.

Vice President of Human Resources

Mid-Market (51-1000 emp.)

5/24/2022

"A program employees truly enjoy"

5/5

What do you like best about Terryberry?

This program has great service from Terryberry and employees truly appreciate the program because they get something from the company they can use and not toss in a drawer and never see again. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

There is nothing to dislike about this program. The employer can select gifts in price ranges that meet their program budget. Terryberry does all the work and we get the "thank you" from the employee. Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

My best recommendation is that I used Terryberry for 15 years at my last job and when asked to set up a program at my current job, Terryberry was the first place I called. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

Recognition of employee service to the company and ability to show our appreciation to long-term employees. Terryberry provides a program that requires very little of my time. Review collected by and hosted on G2.com.

Shawn F.

Mid-Market (51-1000 emp.)

4/26/2022

"Terry Berry Review"

4/5

What do you like best about Terryberry?

The software is easy to use, both for the end-user and administrators. Easy to give and view recognitions company-wide and excellent back end reports that can be customized. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

The "showcase" function did not really work as I had hoped for. This is very minor, but the "Give A WOW" button is not obvious or intuitive on the website, and it is its main function. Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

Terry Berry is an easy to use program, with an excellent catalogue of awards. They are very flexible to meet varying requirements for a program and provide good support services when needed. I like the back end reports for administrators and how customizable they were. Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

TerryBerry gives the organization an easy way for leaders and peers to provide positive feedback and thanks to others. We have tied it to our HSE program to help improve engagement. Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

9/19/2020

"Terryberry is a great company and a pleasure to work with!"

5/5

What do you like best about Terryberry?

Terryberry makes sure everything goes smoothly and easily. They have great customer service and are very flexible to meet the company's needs. Terryberry is very competitive to others. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Shipping charges aren't built into the gift prices so at times can be hard to budget. They work with you though to help find ways to reduce shipping costs and we appreciated all the workarounds they did. Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

If you want a company that is professional and easy to work with Terryberry is the way to go! Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

They sent out reminders, certificates, etc. They helped with time-consuming duties that I was gladly able to relinquish to them. They are very accommodating and will do their best to fulfill special requests that come up. Review collected by and hosted on G2.com.

Response from Sarah Murray of Terryberry

edit

Thank you so much for your feedback! We strive to make recognizing your employees as easy as possible and I am glad we are hitting that mark! Thanks for choosing Terryberry for your recognition program!

Danielle C.

HR Manager

Mid-Market (51-1000 emp.)

11/17/2022

"Appreciate employees in their own love language."

5/5

What do you like best about Terryberry?

The representatives are available to answer questions in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I have not found anything that I dislike as of yet. Review collected by and hosted on G2.com.

Tammy G.

HR Manager

Mid-Market (51-1000 emp.)

11/15/2022

"Highly recommend"

5/5

What do you like best about Terryberry?

Great customer service, responds very quickly to your needs Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

so far I have not found anything I dislike Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

11/15/2022

"HR Director"

4.5/5

What do you like best about Terryberry?

They respond timely. The platform is easy to use so employees to select their own special gift. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Gift selection is limited based on what award packages are selected. The transition to new reps could have been smoother. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/15/2022

"Great Recognition System, awesome customer service!"

4.5/5

What do you like best about Terryberry?

The functionality and appearance. The different ways to recognize. The points! The partnership with Ashley DiNorcia and Sari Hughes. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Lots of errors in reporting/funding and we don't see them until a user sends us the error. Terryberry unfortunately takes a while to fix most of the errors. It seems like WE find the errors and Terryberry isn't seeing them until we tell them. Review collected by and hosted on G2.com.

Patricia P.

Manager,Training and Administration

Mid-Market (51-1000 emp.)

11/16/2021

"Great Customer Service Experience All Around!"

5/5

What do you like best about Terryberry?

Program Flexibility and the willingness of the team to assist and work with you Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

There isn't anything I dislike, there are a lot of other modules/programs that they offer that I'd like to try, but nothing about what I use is lacking Review collected by and hosted on G2.com.

Recommendations to others considering Terryberry:

Make sure that when selecting anniversary awards you get a good mix of products - Review collected by and hosted on G2.com.

What problems is Terryberry solving and how is that benefiting you?

I was looking for a less expensive alternative and one that would move us toward a paperless experience. While we aren't 100% paperless (no fault of Terryberry it's the culture) we are much closer and the program is working very well. Review collected by and hosted on G2.com.