--- title: Tealeaf by Acoustic Reviews meta\_title: 'Tealeaf by Acoustic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Tealeaf by Acoustic works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Tealeaf by Acoustic Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tealeaf by Acoustic but has limited features. Are you part of the Tealeaf by Acoustic team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise. * * * Seller [Acoustic](https://www.g2.com/sellers/acoustic) Discussions [Tealeaf by Acoustic Community](https://www.g2.com/products/tealeaf-by-acoustic/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Allison Cook Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/tealeaf-by-acoustic/pricing) ## Top-Rated Alternatives [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Quantum Metric](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quantum Metric") Quantum Metric 4.6/5(276) ](https://www.g2.com/products/quantum-metric/reviews) [ ![Hotjar by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hotjar by Contentsquare") Hotjar by Contentsquare 4.3/5(345) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/tealeaf-by-acoustic/competitors/alternatives) ## User Insights Average based on 37 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/21/2016 "A fantastic tool" 5/5 What do you like best about Tealeaf by Acoustic? I love the ability to be able to see screenshots of actual user sessions. We use it all the time when trying to diagnose issues with customers. Since we can see what they are seeing and trying to do, it helps to troubleshoot issues. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Depending on how the users are accessing the site, it can be difficult to see their exact flow and what they were trying to achieve. Some types of content do not display well through the tool. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: If you have a need to diagnose customer issues directly or want to monitor your site for common problems, then this tool fits multiple hats. I would recommend it. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? We also use it for monitoring and alerting on errors and other issues. We have realized that we can sort and group sessions to find common errors across common user agents and that we can address specific customer issues directly by looking at their own session, instead of just asking generic troubleshooting questions. Review collected by and hosted on G2.com. Show More 12/28/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pamela F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pamela F.") PF Pamela F. VP Marketing - Technology Project Manager Banking Enterprise (\> 1000 emp.) 3/21/2017 "Tealeaf has transformed the way we interact with our online customers" 5/5 What do you like best about Tealeaf by Acoustic? The ability for the agents to view what the customer is doing as they experience it or later if the customers calls after their interaction Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? NOTHING, it's awesome. We love the product. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? The Customer Service Agents are able to assist the customer without asking lots and lots of questions about what browser, what operating system, where are you on the page. It has eliminated a lot of the frustration for both the customer and the agent - thereby creating a better customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite KD Kristy D. Enterprise (\> 1000 emp.) 3/21/2017 "Tealeaf @ Amplify" 2.5/5 What do you like best about Tealeaf by Acoustic? The data it can capture for user web experience. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Lack of online training we can get for Tealeaf. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: Not enough knowledge currently to offer recommendations. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? Capturing user behavior on our websites. This tool can resolve it and also allow analytics for solutions for root causes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 3/21/2017 "Using Tealeaf for customer triage" 3/5 What do you like best about Tealeaf by Acoustic? Replaying sessions, exporting sessions, heat maps, click analytics. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Infrastructure stability defects, difficulty of support (pretty much need an IBM SOW every year). Have had IBM SWAT team on site for 2 years and we still have issues. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? The main way we use Tealeaf is for Session Replay for use with customer triage, defect resolution and application improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") II Verified User in Internet Enterprise (\> 1000 emp.) 3/15/2017 "Great Product To Understand User Experience" 3.5/5 What do you like best about Tealeaf by Acoustic? Session Replay, Ability to know errors right at the browser level. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? costly product and the service appears slow at times Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? reply effectively user experiences Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 9/9/2016 "IBM Tealeaf is a Smarter Solution for IBM " 3.5/5 What do you like best about Tealeaf by Acoustic? IBM Tealeaf has the tools we need to analyze data and look at forward thinking trends and insights. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? There needs to be a better product integration with other IBM products, including IBM Customer Analytics. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: Look at all of your options before switching to IBM Tealeaf, especially if you don't already use IBM products. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? IBM Tealeaf uses the Cloud, so it's a way for more people to integrate and use this service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Enterprise (\> 1000 emp.) 10/14/2014 Business partner of the seller or seller's competitor, not included in G2 scores. "Great for understanding how customers are interacting with your site" 3.5/5 What do you like best about Tealeaf by Acoustic? Being able to see things from our customer's perspective Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? The cost of the product. It would be great if the price point was better. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? The Customer User Experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Tealeaf by Acoustic? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tealeaf by Acoustic ](https://www.g2.com/products/tealeaf-by-acoustic/discussions/new) MR Madhu Repaka • Last activity over 6 years ago What is the most useful feature that most customers impressed out of v10 features. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-useful-feature-that-most-customers-impressed-out-of-v10-features) GU Guest User • Last activity almost 4 years ago What is acoustic tealeaf? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/ibm-tealeaf-customer-experience-what-is-acoustic-tealeaf) [ View all Discussions ](https://www.g2.com/products/tealeaf-by-acoustic/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/tealeaf-by-acoustic/pricing) Tealeaf by Acoustic Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image") Glassbox 4.9/5(809) [ Compare Now ](https://www.g2.com/compare/glassbox-vs-tealeaf-by-acoustic) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(345) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-tealeaf-by-acoustic) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") Dynatrace 4.5/5(1,366) [ Compare Now ](https://www.g2.com/compare/dynatrace-vs-tealeaf-by-acoustic) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What Salesforce document generation tools work best for a financial services team that needs audit-ready documentation with compliance controls baked into the template?](https://www.g2.com/discussions/what-salesforce-document-generation-tools-work-best-for-a-financial-services-team-that-needs-audit-ready-documentation-with-compliance-controls-baked-into-the-template)[What platform provides the best analytics for practice performance?](https://www.g2.com/discussions/what-platform-provides-the-best-analytics-for-practice-performance)[User Research Tools](https://www.g2.com/discussions/which-user-research-tools-are-helping-your-team-right-now) [Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[What is the most affordable video communication software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-communication-software-for-smbs)[Most secure password app for companies](https://www.g2.com/discussions/most-secure-password-app-for-companies-which-one-stands-out) [Show MoreShow Less](javascript:void(0);)