--- title: Tealeaf by Acoustic Reviews meta\_title: 'Tealeaf by Acoustic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Tealeaf by Acoustic works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Tealeaf by Acoustic Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tealeaf by Acoustic but has limited features. Are you part of the Tealeaf by Acoustic team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise. * * * Seller [Acoustic](https://www.g2.com/sellers/acoustic) Discussions [Tealeaf by Acoustic Community](https://www.g2.com/products/tealeaf-by-acoustic/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Allison Cook Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/tealeaf-by-acoustic/pricing) ## Top-Rated Alternatives [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Quantum Metric](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quantum Metric") Quantum Metric 4.6/5(276) ](https://www.g2.com/products/quantum-metric/reviews) [ ![Hotjar by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hotjar by Contentsquare") Hotjar by Contentsquare 4.3/5(345) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/tealeaf-by-acoustic/competitors/alternatives) ## User Insights Average based on 37 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Laveena S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laveena S.") LS Laveena S. Software Engineer Enterprise (\> 1000 emp.) 5/28/2020 "Its a great platform to leverage" 3.5/5 What do you like best about Tealeaf by Acoustic? Good insights on data and information required to understand and analyze potential behavior of systems. Offers optimized filters to save time Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? The UI can be made better to enhance UX. Also advanced search can be incorporated to save more time of the customer Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? Capturing real time traffic of user activity to understand and better solve production incidents that occured for my company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/15/2020 "Great tool for getting visibility into digital CX" 3.5/5 What do you like best about Tealeaf by Acoustic? Ability to view video session replay adds a lot of value to my organization to triage customer struggles Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Lack of support for Angular. Not enough new capabilities/plans for on-prem solutions Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? View session replay Funnel reports Visibility into request/response code Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Sr. Ops & Traffic Analyst Enterprise (\> 1000 emp.) 5/30/2020 "How to put yourself in customer's shoes" 3.5/5 What do you like best about Tealeaf by Acoustic? UI and user friendliness Attention to details Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? None I guess Better than any other tool I used Used it for session replay which precisely tells us the exact error or customer impact on site Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? Better understanding the live site issues Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 10/23/2019 "Ibm tealeaf review " 5/5 What do you like best about Tealeaf by Acoustic? Tealeaf really helped me to grow in the field of business analysis and increased efficiency of our work. Its really an asset in a small growing organization like us. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Pricing is little high. IBM should consider the pracing factor. But quality matters. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: One of the best product i have ever seen in this industry. Trust the brand of IBM and it saves your life. Tealeaf really reduces the risk in the field and increases business. and operational efficiency. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? Most of the time it really helped me with my business management and analysis team. One of the best in the industry. Review collected by and hosted on G2.com. Show More 10/26/2019 Validated ReviewerIncentivizedSource: G2 invite ![Nuerdun N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nuerdun N.") NN Nuerdun N. Test Lead Small-Business (50 or fewer emp.) 11/8/2019 "Web and Mobile applications " 2.5/5 What do you like best about Tealeaf by Acoustic? IBM Tealeaf offers best customer experience and analytics that help business optimize sites and apps thru powered insight. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Configuration can be easier. There are problems that might occur when install, configure and implement. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? I can integrate acoustic analytics into web and mobile applications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/12/2019 "IBM tea leaf SaaS " 3.5/5 What do you like best about Tealeaf by Acoustic? I love using the SaaS version of tea leaf. It’s much quicker and easier to navigate vs the on premise version. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Help functions are non existent and should be added and easier to use. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? We use tea leaf to help improve our customers experience on our mobile applications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ignacio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ignacio C.") IC Ignacio C. Administrador de Servidores en Software Libre. Telecommunications Enterprise (\> 1000 emp.) 1/15/2018 "¿ What can you do for your business?" 4/5 What do you like best about Tealeaf by Acoustic? is a software that can be used locally or in a cloud that includes customer experience solutions to capture user interactions on websites and mobile applications. It provides greater visibility into the digital experiences of customers and information about their behavior in mobile and web channels. Thanks to the possibility of quickly revealing areas of friction, different teams in the organization can solve the root cause of the problems. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? Tealeaf, a leading provider of customer behavior analysis solutions and management of the digital customer experience, is now part of the company's marketing management at IBM. Tealeaf's customer experience management solutions offer key visibility, information and answers to help businesses meet their online customer retention and conversion goals, only they must pay to have support under their contract. It is not free. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: In cases where an update is not the right way to solve a product problem, it is always recommended to back up your documents. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? I detected the difficulties of the clients, whose actions are successful or fail with the identification of patterns of difficulties and solve the problems with alerts and events practically in real time. Optimize usability by seeing how customers interact on each page through usability analysis, heat maps, attention maps, link analysis, comparison analysis, form analysis and accessibility analysis. Solve problems more quickly quantifying the impact on income of each problem that the client finds in his navigation to support decision making based on data on where to prioritize resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ET Ervin T. Small-Business (50 or fewer emp.) 1/8/2018 "IBM Tealeaf" 5/5 What do you like best about Tealeaf by Acoustic? IBM Tealeaf is a very amazing Costumer Service management software company they helped me a lot with things and im really grateful they are one of the bests in the world i totally like this , idont believe there is any better costumer service management service then this. I TOTALLY LOVE IT Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? I dont dislike anything to be honest since everything they do is really amazing. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? The main business problem i am solving is my costumer experience on the web . It gave me better experience . THANK YOU IBM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad C.") CC Chad C. Web Analytics Manager Information Technology and Services Enterprise (\> 1000 emp.) 6/22/2017 "Tealeaf Systems Administrator and Web Analytics Manager" 5/5 What do you like best about Tealeaf by Acoustic? I like the level of granularity Tealeaf gives you when analyzing customer experience on the web. Where tools like Omniture or Google Analytics only give you the big picture, Tealeaf can do that plus allow you to see the cause of any anomalies. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? There is not much to dislike. I will say getting the full use of the tool can be a very complex undertaking, it really isn't something you can pick up in a week and get 100% benefit from. You need to put in the time to learn it and become familiar with all the ways it can provide value. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: It is pricey and quite an investment implementation-wise. Know how you plan on using the tool and make sure you are going to be using it correctly to get the full power Tealeaf can provide. When used properly, no other tool matches its capabilities. Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? The main business problem we are solving is our customer experience on the web. Anything from information gathering to purchasing we are using Tealeaf to make it a better experience for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 12/18/2017 "A little tricky but worth the time" 3.5/5 What do you like best about Tealeaf by Acoustic? Honestly, this is just really a good system overall. Review collected by and hosted on G2.com. What do you dislike about Tealeaf by Acoustic? I dislike how slow it can be in processing information. Review collected by and hosted on G2.com. Recommendations to others considering Tealeaf by Acoustic: Just give it a go for a month. The effort is worth it! Review collected by and hosted on G2.com. What problems is Tealeaf by Acoustic solving and how is that benefiting you? We've dealt with an overload of everything lately and tealeaf has helped balance the weight of everything we've had on our hands Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Tealeaf by Acoustic? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tealeaf by Acoustic ](https://www.g2.com/products/tealeaf-by-acoustic/discussions/new) MR Madhu Repaka • Last activity over 6 years ago What is the most useful feature that most customers impressed out of v10 features. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-useful-feature-that-most-customers-impressed-out-of-v10-features) GU Guest User • Last activity almost 4 years ago What is acoustic tealeaf? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/ibm-tealeaf-customer-experience-what-is-acoustic-tealeaf) [ View all Discussions ](https://www.g2.com/products/tealeaf-by-acoustic/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/tealeaf-by-acoustic/pricing) Tealeaf by Acoustic Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image") Glassbox 4.9/5(809) [ Compare Now ](https://www.g2.com/compare/glassbox-vs-tealeaf-by-acoustic) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(345) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-tealeaf-by-acoustic) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") Dynatrace 4.5/5(1,366) [ Compare Now ](https://www.g2.com/compare/dynatrace-vs-tealeaf-by-acoustic) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What Salesforce document generation tools work best for a financial services team that needs audit-ready documentation with compliance controls baked into the template?](https://www.g2.com/discussions/what-salesforce-document-generation-tools-work-best-for-a-financial-services-team-that-needs-audit-ready-documentation-with-compliance-controls-baked-into-the-template)[What platform provides the best analytics for practice performance?](https://www.g2.com/discussions/what-platform-provides-the-best-analytics-for-practice-performance)[User Research Tools](https://www.g2.com/discussions/which-user-research-tools-are-helping-your-team-right-now) [Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[What is the most affordable video communication software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-communication-software-for-smbs)[Most secure password app for companies](https://www.g2.com/discussions/most-secure-password-app-for-companies-which-one-stands-out) [Show MoreShow Less](javascript:void(0);)