Tealeaf by Acoustic Reviews & Product Details

Good insights on data and information required to understand and analyze potential behavior of systems. Offers optimized filters to save time Review collected by and hosted on G2.com.

The UI can be made better to enhance UX. Also advanced search can be incorporated to save more time of the customer Review collected by and hosted on G2.com.

Ability to view video session replay adds a lot of value to my organization to triage customer struggles Review collected by and hosted on G2.com.

Lack of support for Angular. Not enough new capabilities/plans for on-prem solutions Review collected by and hosted on G2.com.

UI and user friendliness

Attention to details Review collected by and hosted on G2.com.

None I guess

Better than any other tool I used

Used it for session replay which precisely tells us the exact error or customer impact on site Review collected by and hosted on G2.com.

Tealeaf really helped me to grow in the field of business analysis and increased efficiency of our work. Its really an asset in a small growing organization like us. Review collected by and hosted on G2.com.

Pricing is little high. IBM should consider the pracing factor. But quality matters. Review collected by and hosted on G2.com.

IBM Tealeaf offers best customer experience and analytics that help business optimize sites and apps thru powered insight. Review collected by and hosted on G2.com.

Configuration can be easier. There are problems that might occur when install, configure and implement. Review collected by and hosted on G2.com.

I love using the SaaS version of tea leaf. It’s much quicker and easier to navigate vs the on premise version. Review collected by and hosted on G2.com.

Help functions are non existent and should be added and easier to use. Review collected by and hosted on G2.com.

is a software that can be used locally or in a cloud that includes customer experience solutions to capture user interactions on websites and mobile applications. It provides greater visibility into the digital experiences of customers and information about their behavior in mobile and web channels. Thanks to the possibility of quickly revealing areas of friction, different teams in the organization can solve the root cause of the problems. Review collected by and hosted on G2.com.

Tealeaf, a leading provider of customer behavior analysis solutions and management of the digital customer experience, is now part of the company's marketing management at IBM. Tealeaf's customer experience management solutions offer key visibility, information and answers to help businesses meet their online customer retention and conversion goals, only they must pay to have support under their contract. It is not free. Review collected by and hosted on G2.com.

IBM Tealeaf is a very amazing Costumer Service management software company they helped me a lot with things and im really grateful they are one of the bests in the world i totally like this , idont believe there is any better costumer service management service then this. I TOTALLY LOVE IT Review collected by and hosted on G2.com.

I dont dislike anything to be honest since everything they do is really amazing. Review collected by and hosted on G2.com.

I like the level of granularity Tealeaf gives you when analyzing customer experience on the web. Where tools like Omniture or Google Analytics only give you the big picture, Tealeaf can do that plus allow you to see the cause of any anomalies. Review collected by and hosted on G2.com.

There is not much to dislike. I will say getting the full use of the tool can be a very complex undertaking, it really isn't something you can pick up in a week and get 100% benefit from. You need to put in the time to learn it and become familiar with all the ways it can provide value. Review collected by and hosted on G2.com.

Honestly, this is just really a good system overall. Review collected by and hosted on G2.com.

I dislike how slow it can be in processing information. Review collected by and hosted on G2.com.