Tango Reviews & Product Details

The promise and opportunity of to perform basic automation and filling fields and clicking UI elements, although it doesn’t work as expect 50% of the time. Review collected by and hosted on G2.com.

I’ve been waiting over 1 week for an initial response from their support team. My account executive who is not particularly response himself, apologized and escalated it 4 business days ago. Nothing.

Tango is a profoundly flawed product. I wanted so much for it to work and revolutionize the way to we repetitive tasks.

Tango’s failure to do so is eclipsed only by the company’s customer service.

Tango fails to combine steps like picklist clicks that Scribe handles easily.

Tango fails to bind to fields in Salesforce.

Tango randomly uses historic information to fill fields.

Tango “Nuggets” are completely unreliable

Tango appends values to fields, but insists on adding a space before the appended string.

Tango has multiple functions that are inoperable. You click a button presented to you and nothing happens. Review collected by and hosted on G2.com.

Tango makes it incredibly quick to document step-by-step workflows without having to manually write out instructions. I use it to create client-facing guides for CRM updates, automation changes, and onboarding processes. It automatically captures my clicks and turns them into clean documentation with screenshots, which saves me hours each month compared to writing SOPs by hand. It’s been especially helpful when I’m handing off processes to clients or to internal team members, because the steps are clear and easy to follow. Review collected by and hosted on G2.com.

The biggest limitation for me is the lack of more advanced screenshot editing. I’d like greater control over annotations, the ability to blur sensitive information, and an easier way to rearrange steps within the platform. When I need more polished documentation, I sometimes have to export everything and make a few small edits in another tool. Review collected by and hosted on G2.com.

So far, I’ve been able to quickly create knowledge base articles for our new POS and ecom system using Tango. Our leaders have complimented how clean it looks and how easy it is to follow and use to guide users. Our education team has utilized Tango so far, and they still haven’t had to ask me a single question about the service.

We have two more articles planned for this week, and two additional departments will start using Tango next week. It seems like we’ll be relying on this service for many of our future implementations and learning processes. I also love how simple it is to open Tango and start a new article.

I started to check out more features with the drafting process yesterday and I feel less stressed out about using Tango now!

Our Customer Support rep, Bailey, has been very responsive to our emails and requests. Thank you so much, Bailey!

Overall, I am extremely happy so far with Tango and can't imagine going back to working without it!

Thank you,

Rebecca Khoury Review collected by and hosted on G2.com.

This might be a big ask, but I’d really love the ability to pull steps or screenshots from one tango and drop them into another tango. Review collected by and hosted on G2.com.

I use Tango software to instantly create easy-to-follow guides and automate processes, which saves a significant amount of time on training, support, and documentation. I love how it automatically captures clicks, screenshots, and steps as I work, and then makes them shareable, editable, and exportable, which is really useful for onboarding, SOPs, and boosting software adoption. I also appreciate that the initial setup for the core documentation features is very straightforward, often taking just a minute or two to install and start using, especially with the free extension. Review collected by and hosted on G2.com.

Learning curve for advanced features — while basics are easy, mastering all features can take some time. Mobile access limited — there isn’t as strong support for phones/tablets. Review collected by and hosted on G2.com.

Tango makes it super easy to document processes and procedures for both our internal HR team and for our team members in our company. It's so nice that I can quickly go through a process, have tango take step-by-step screenshots and label the action for me and then I can go in and edit the photos if I need to blur something or zoom in and update the labels for each step, then I can copy it and put it on my company letterhead. Review collected by and hosted on G2.com.

So far, I have not experienced anything within the platform that I don't like. Review collected by and hosted on G2.com.

The best thing about Tango is how easy it is to install and use. I just added the Chrome extension and it was ready to go. The speed at which it creates screenshots is impressive; it captures every click in real-time without slowing down my browser. Review collected by and hosted on G2.com.

I was disappointed to find that downloading the PDF is a paid feature. It’s a bit frustrating to finish a great guide and realize you can't save it offline for free. Also, the free version only works in the browser, so I can't use it to document my process in desktop apps like Blender or Photoshop. Lastly, the interface is only in English, which might be tricky for some users. Review collected by and hosted on G2.com.

I have been using Tango AI to document internal processes and training workflows, and it made a big difference in how fast I can share knowledge with my team. I like that it automatically captures each step as I work and turns it into a clean, visual guide without having to take screenshots or write instructions manually. The browser extension is easy to use, and the guides look professional, which makes onboarding new team members much smoother. Review collected by and hosted on G2.com.

Occasionally, longer workflows need a quick review afterward because some steps aren't captured perfectly, and it would be great to have more customization options for branding or formatting inside the interface. Review collected by and hosted on G2.com.

it is really easy to creatre the guide which is step by step without any of the extra work or efforts and it also captures the actions correctly and accurately and turns them in the clean instructions automatically and it does save a lot of the time when documenting the processes or training someone Review collected by and hosted on G2.com.

Sometimes the auto captured step also need the manual cleanup and specially for the complex workflow , the editor needs to be little more flexible when it is merging or rearranging the steps, also needs to have few more customization choices to make it better Review collected by and hosted on G2.com.

I've been using Tango for repetitive tasks in my sales motion it has helped my revenue team with turning actions into guides and automating follow ups so replies are not lost in the cracks. Review collected by and hosted on G2.com.

Pricing could be more competitive it's definitely a solution for mid to large teams that can reasonably invest in the software. There's a good ROI but it will take time and the early high upfront cost might deter some smaller organizations at trying out an otherwise excellent tool for their revenue team. Review collected by and hosted on G2.com.

The team has seen a noticeable improvement as a result of my use of Tango to document repetitive workflows throughout daily operations. It eliminates uncertainty and saves time by automatically converting actual actions into precise, step-by-step instructions. Teams can follow the correct procedures without continual explanations, and sharing processes is much simpler. Review collected by and hosted on G2.com.

For small teams or organizations with tight budgets, pricing might be a barrier. Although there is value, if you are not documenting processes at scale, the initial cost may seem high. For intricate workflows, some advanced customization options might be more adaptable. Review collected by and hosted on G2.com.