The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing necessary parameters via a named pipe for efficient report generation. - Synchronous Operation: Operates synchronously, awaiting completion codes from report executions to ensure accurate and timely reporting. - Resource Management: Limits concurrent report executions to five instances to maintain system performance, with a timeout mechanism to handle prolonged executions. - Error Handling: Incorporates safeguards to terminate reports exceeding a ten-minute execution time, preventing potential system degradation and addressing issues like unresponsive processes. Primary Value and User Benefits: The System Report Handler addresses the need for efficient and reliable report generation within the PureConnect platform. By automating reporting tasks and managing system resources effectively, it ensures that organizations can produce timely and accurate reports without compromising system performance. This automation reduces manual intervention, minimizes errors, and enhances the overall efficiency of contact center operations.