Synergis Adept Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the exceptional customer support of Synergis Adept, ensuring a successful software experience and seamless upgrades. (21 mentions)

Users appreciate the user-friendly document management of Synergis Adept, noting excellent customer support and customization options. (17 mentions)

Users find the ease of use in Synergis Adept beneficial, enhancing file archiving and searchability for their workflow. (17 mentions)

Users commend the exceptional customer support of Synergis Adept, highlighting their dedication and professionalism. (11 mentions)

Users value the flexibility of Synergis Adept, allowing adaptation to various scenarios and file types. (8 mentions)

Users note the poor viewer quality in Synergis Adept, impacting functionality and user experience. (7 mentions)

Users find the learning curve challenging initially, especially for administrators and inexperienced users during migration. (6 mentions)

Users note several missing features in Synergis Adept, particularly in customization and workflow capabilities. (6 mentions)

Users find that workflow issues in Synergis Adept hinder efficiency and require significant adjustments in work habits. (6 mentions)

Users report bug issues with Synergis Adept, experiencing glitches and delays in fixes affecting overall performance. (5 mentions)

5 Pros or Advantages of Synergis Adept

1. Customer Support

Users commend the exceptional customer support of Synergis Adept, ensuring a successful software experience and seamless upgrades.

See 21 mentions

See Related User Reviews

briley w.

Mid-Market (51-1000 emp.)

5.0/5

"Top Notch Customer Service"

What do you like about Synergis Adept?

i was grandfathered into a Document management position at Toray and didn't know a thing about Adept until i was hired . I have a gift of being able t

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Intuitive Yet Slow for SolidWorks Users"

What do you like about Synergis Adept?

I like that Synergis Adept is very intuitive, which makes it easy to use. I also appreciate the ability to make batch updates to the data cards, so we

2. Document Management

Users appreciate the user-friendly document management of Synergis Adept, noting excellent customer support and customization options.

See 17 mentions

See Related User Reviews

Emily M.

Enterprise (> 1000 emp.)

4.5/5

"Streamlined Drawing Management with Easy Interface"

What do you like about Synergis Adept?

I really like how Synergis Adept streamlines the process for making sure our 650,000 drawings are always up-to-date. It's great that the members at ou

briley w.

Mid-Market (51-1000 emp.)

5.0/5

"Top Notch Customer Service"

What do you like about Synergis Adept?

i was grandfathered into a Document management position at Toray and didn't know a thing about Adept until i was hired . I have a gift of being able t

3. Ease of Use

Users find the ease of use in Synergis Adept beneficial, enhancing file archiving and searchability for their workflow.

See 17 mentions

See Related User Reviews

Emily M.

Enterprise (> 1000 emp.)

4.5/5

"Streamlined Drawing Management with Easy Interface"

What do you like about Synergis Adept?

I really like how Synergis Adept streamlines the process for making sure our 650,000 drawings are always up-to-date. It's great that the members at ou

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Over two decades of Fantastic Service"

What do you like about Synergis Adept?

I have been a customer of Synergis and using the Adept software for over 20 years. I have worked with them through two different companies with two di

4. Helpful

Users commend the exceptional customer support of Synergis Adept, highlighting their dedication and professionalism.

See 11 mentions

See Related User Reviews

briley w.

Mid-Market (51-1000 emp.)

5.0/5

"Top Notch Customer Service"

What do you like about Synergis Adept?

i was grandfathered into a Document management position at Toray and didn't know a thing about Adept until i was hired . I have a gift of being able t

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Over two decades of Fantastic Service"

What do you like about Synergis Adept?

I have been a customer of Synergis and using the Adept software for over 20 years. I have worked with them through two different companies with two di

5. Flexibility

Users value the flexibility of Synergis Adept, allowing adaptation to various scenarios and file types.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Intuitive Yet Slow for SolidWorks Users"

What do you like about Synergis Adept?

I like that Synergis Adept is very intuitive, which makes it easy to use. I also appreciate the ability to make batch updates to the data cards, so we

Trevor T.

Enterprise (> 1000 emp.)

5.0/5

"Adept is easy to use, easy to configure, and flexible to any environment"

What do you like about Synergis Adept?

the flexible environment and rapid response from their support.

5 Cons or Disadvantages of Synergis Adept

1. Poor Viewer Quality

Users note the poor viewer quality in Synergis Adept, impacting functionality and user experience.

See 7 mentions

See Related User Reviews

Mike P.

Mid-Market (51-1000 emp.)

5.0/5

"Synergis Adept has a good combination of robust features backed by capable & passionate employees."

What do you dislike about Synergis Adept?

File viewer & workflow functionality could use some improvement.

briley w.

Mid-Market (51-1000 emp.)

5.0/5

"Top Notch Customer Service"

What do you dislike about Synergis Adept?

i guess the only Dislikes are a few system limitations. Its a document management software and at Toray we try to use it and make it do things it was

2. Learning Curve

Users find the learning curve challenging initially, especially for administrators and inexperienced users during migration.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Superior product with amazing features and capabilities that can scale to your companies needs."

What do you dislike about Synergis Adept?

There are so many capabilities that it is a little overwhelming at first to learn as an administrator. However, the provided training goes into all th

George L.

Enterprise (> 1000 emp.)

4.0/5

"Synergis Adept - Engineering data management in mining and processing environment"

What do you dislike about Synergis Adept?

Adept does a good job at stacking data and having a good audit trail. It does have limitations when it comes to stacking parent/child files. Adept ha

3. Missing Features

Users note several missing features in Synergis Adept, particularly in customization and workflow capabilities.

See 6 mentions

See Related User Reviews

briley w.

Mid-Market (51-1000 emp.)

5.0/5

"Top Notch Customer Service"

What do you dislike about Synergis Adept?

i guess the only Dislikes are a few system limitations. Its a document management software and at Toray we try to use it and make it do things it was

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Intuitive Yet Slow for SolidWorks Users"

What do you dislike about Synergis Adept?

The software is extremely slow, and it might be because it's dealing with SolidWorks. Making any change to a batch update or an individual part's data

4. Workflow Issues

Users find that workflow issues in Synergis Adept hinder efficiency and require significant adjustments in work habits.

See 6 mentions

See Related User Reviews

Mike P.

Mid-Market (51-1000 emp.)

5.0/5

"Synergis Adept has a good combination of robust features backed by capable & passionate employees."

What do you dislike about Synergis Adept?

File viewer & workflow functionality could use some improvement.

Trevor T.

Enterprise (> 1000 emp.)

5.0/5

"Adept is easy to use, easy to configure, and flexible to any environment"

What do you dislike about Synergis Adept?

work flow emails need greater flexibility and improvement

5. Bug Issues

Users report bug issues with Synergis Adept, experiencing glitches and delays in fixes affecting overall performance.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good experience"

What do you dislike about Synergis Adept?

We had some issue with the embedded JIF. and the fact that we had to use work around for quite sometime. The fact that we have to wait for big release

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"It helps control all our engineering documentation with ease."

What do you dislike about Synergis Adept?

some glitches with solidworks integration.

G2 reviews are authentic and verified.

Here's how.

Mike P.

Designer/Technologist

Mid-Market (51-1000 emp.)

6/19/2020

"Synergis Adept has a good combination of robust features backed by capable & passionate employees."

5/5

What do you like best about Synergis Adept?

Concise storage & retrieval functionality with very good integration with other business applications. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

File viewer & workflow functionality could use some improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Synergis Adept:

Give Synergis Adept serious consideration. Their product suite is significant, their staff is committed to the success of their customers and their plans for the future of the product is encouraging. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

We no longer execute business processes by manually transmitting paper documents between functional departments. Documents are now contained within Adept and are quickly accessible to a variety of users with no significant manual effort for review and usage. We have realized an increase in business process efficiency and have ensured that office floor space does not have to be allocated for document file storage. As we have grown over the past year, Synergis Adept has been instrumental in ensuring new hires get a good sense of business information flow thus getting them productive quickly and understanding the dynamics between functional departments. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

edit

Thanks for the positive review, Mike. Your enthusiasm and commitment to achieving maximum value from Adept makes you a superhero in our book. Here's to you, the great work you do, and many more years of partnership.

Emily M.

Project Engineering Specialist - Electrical

Enterprise (> 1000 emp.)

6/14/2021

"Streamlined Drawing Management with Easy Interface"

4.5/5

What do you like best about Synergis Adept?

I really like how Synergis Adept streamlines the process for making sure our 650,000 drawings are always up-to-date. It's great that the members at our plants can access the most recent versions, which is crucial for us. The feature where users can still see older versions if needed is also really helpful for revision comparisons. It's fairly easy to update drawings with the program and the updates go fairly quickly. I appreciate the much easier interface and the streamlined web application, which makes access quick and enhances the user experience for our teams in the plant. Additionally, the initial setup was fairly easy from what I remember, making it a manageable transition. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

We haven't really been using the application much for phones or tablets. We still do most of it on the computer at this point. I'd like to see more done with that in the future. Review collected by and hosted on G2.com.

Recommendations to others considering Synergis Adept:

Overall I would recommend Adept. The software is easy to use and the support is great. It is a powerful tool. If you chose to spend the money and purchase it I would recommend using all of the tools as a true document management system and not just a drawing repository as we did for years. I would also like to note that several of the issues we have with using Adept stem from the past several legacy versions of drawing management software that we used. Had we taken more time and effort to cleanse the data when transfering it into adept, the system would be even easier to use today. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

I use Synergis Adept to ensure access to the most recent and past drawing versions, handling over 650,000 documents. It's quick to update and provides a streamlined experience, which aids revision comparisons and simplifies our workflows. Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

edit

Hi Emily,

Thank you for sharing such a thoughtful review! Managing more than 650,000 drawings is no small task, so it's great to hear that Adept helps your plant teams quickly access updated information while keeping previous versions easily accessible.

I also love your advice about using Adept as a true document management system and not just a document repository - it's such a valuable takeaway for other organizations evaluating engineering document management systems. We truly appreciate your recommendation and the trust you and your organization place in Adept!

briley w.

CAD Designer/Adept Admin

Mid-Market (51-1000 emp.)

8/5/2020

"Top Notch Customer Service"

5/5

What do you like best about Synergis Adept?

i was grandfathered into a Document management position at Toray and didn't know a thing about Adept until i was hired . I have a gift of being able to pick up and learn software so i wasn't worried. Everything from the Adept experience, the help desk, and my first System Upgrade these folks are top notch with customer service . they really want you to succeed. We recently in 2025 finished the install of our custom plugin and charlie and his team have been great to work with . Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

i guess the only Dislikes are a few system limitations. Its a document management software and at Toray we try to use it and make it do things it was designed for. the viewer is another dislike however iv'e heard in 2025 release that is changing. The viewer curently doesn't have a option to print straight to a printer. I think once you learn the system there isn't a whole lot of dislikes. If you asked someone that doesn't understand the system there maybe more dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering Synergis Adept:

Im still only 1year into using Adept but , the positive thing i know for sure is if you need help they are willing to help you in a very timely maner. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

Document management is part of my job, and Being able to understand how to put files/drawings into the system and have the secure and be able to find them when someone ask for them. Currently that isn't the case, we have alot of missing meta data on the data cards but slowly we are adding that data. Using tools like file guides, smart search keys, column sets, data Base Fields, we are starting to realize Adept is a slick system that will do everything we need. And its not as difficult as i first thought. ...Update ive been at Toray for 5 years now and finiding drawings in adept is a breeze, if the drawing exist i can usally find it with no problem. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

edit

Briley, thanks for posting your review of Adept. We appreciate and value what new Administrators tell us about their experience with the software. We admire all the hard work you're putting into learning Adept as you take over a new position. And, many thanks for your suggestions about ways to improve the product. We hear you!

Michael R.

Cad Designer - Adept Administrator

Mid-Market (51-1000 emp.)

8/10/2026

"User-Friendly, Customizable Software with Top-Notch Support"

4.5/5

What do you like best about Synergis Adept?

Software is very user friendly. System can be customized to company preferences. Support is top notch. Software performs above expectations. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Would like to see more of the add-on features included with the base product. Pricing for some features could be more client specific rather than priced by tiers. Review collected by and hosted on G2.com.

David V.

Senior Technical Specialist

Enterprise (> 1000 emp.)

8/17/2020

"Adept for Stellar Drawing Management and Support"

5/5

What do you like best about Synergis Adept?

I use Synergis Adept for managing drawings for Algoma Steel, and it's the best product to apply management workflows to a large amount of drawings. I really like the completeness of the product and the support, which is stellar. The initial setup was very easy. We've been with Synergis Adept for approximately 20 years, and it's still the best product, hands down. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

i can't think of anything i don't like about Synergis Adept Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

10/27/2020

"Adept Desktop"

5/5

What do you like best about Synergis Adept?

Being able to track the trail of all documents and be able to have people accountable for their work. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Viewer load up slowly and doesn't support as many engineering apps as we would like. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

edit

Thanks for the positive feedback on Synergis Adept! We love to hear that revision tracking, the audit trail, and the viewer's date stamp feature makes your work easier.

Could you clarify which particular engineering file types you'd like us to include in the viewer? That way, our product managers can consider your suggestions for future releases.

Cheers for your comments about Adept's integration with AutoCAD and how easy to use and implement. And it's always great to hear that Adept 's ability to find files faster and tracking revisions makes your work day more efficient.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

8/10/2020

"Over two decades of Fantastic Service"

5/5

What do you like best about Synergis Adept?

I have been a customer of Synergis and using the Adept software for over 20 years. I have worked with them through two different companies with two different systems and Adept has worked smoothly and reliably for both.

Their install and training team are impeccable . I have met and spoken to many of the people who work for this company all the way to the top. Once you are involved with Adept you feel you are part of a team and you can reach out for assistance whenever its needed.

Adept itself is a top-notch Document Management system. They LISTEN to suggestions made by their customers and continue to look forward and make enhancements. The software is solid and I feel our documents and their versions are secure. I think the most amazing thing is that they are always forward facing and they look to their customers for opinions and ideas and always make you feel like you are an important member of the Adept family. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

I honestly can’t think of a single downside to Adept. Yes, there’s a cost, but when you weigh that against the man-hours it saves and the security it provides, it feels like you’re truly getting what you pay for. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

Adept offers complete control over our drawings. It maintains a version history for files and an audit trail that shows who has viewed, copied, or revised a file. Having that level of control is a real benefit, especially with everything kept in one central location that’s accessible to the people who need it. The search engine is strong and saves time, which supports productivity and helps keep information accurate. It also keeps our documents secure by limiting access to only those who should have it, and it lets us fine-tune permissions and access levels as needed. Publishwave is also used in our system for post-processing our files. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

edit

Thanks for your thorough review of Synergis Adept. Your extensive experience with the software, spanning over 15 years and across different companies, really stands out. It’s great to hear that Adept has consistently provided smooth and reliable service in different settings.

Your high praise for the installation and training team, and the sense of belonging and support you've experienced with Synergis, speaks to their dedication to customer satisfaction and community building. It’s not often that you find a company where you feel genuinely part of a team, with access to assistance whenever needed.

The fact that you see the cost as a worthwhile investment for the efficiency and security it provides is a strong endorsement of the software's value. Your positive experience with Adept's control over drawings, version history, and strong search capabilities underscores its effectiveness in improving productivity and information accuracy.

As someone deeply involved in your field, your detailed feedback not only helps others understand the benefits of Synergis Adept but also reflects the trust and satisfaction you have in the product and the company. Thank you for sharing such a thoughtful and comprehensive review.

Kirk F.

Systems Analyst

Small-Business (50 or fewer emp.)

5/19/2026

"Continuing to enable customer success"

5/5

What do you like best about Synergis Adept?

A secure architecture behind the scenes enables the solution to meet many information security requirements during implementation or upgrades. The platform is also easy to use, and customer support is always available to help whenever a question comes up or an issue arises.

Update 2026: Synergis continues to drive customer success through client relationships where the client helps drive product innovation Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

In a diverse CAD software environment, there can be some minor lag in plugin support for newer or recently upgraded software utilities outside of Adept. Review collected by and hosted on G2.com.

Response from Devon Maurer of Synergis Adept

edit

Thanks for taking the time to update your review and your continued partnership over the years! This is such meaningful insight, as customer success is truly our highest priority. One of the things we value most is the opportunity to learn directly from our customers - the ideas of those who are using Adept every day continue to shape the products we build and improvements we make.

I appreciate your input on the plugin support for new or upgraded software outside of Adept - as you know, this feedback will go directly to our product team!

Joshua L.

Lead Product Engineer

Mid-Market (51-1000 emp.)

9/3/2024

"Good document control software, but lacks a few features."

2/5

What do you like best about Synergis Adept?

Synergis Adept is a great document control software that allows for version history and great audit tracking for using ECN controls. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

Lack of features that makes it difficult to place a version of a document between others if found later during review of paper files. Cannot update other software packages due to current versions of Adept not being compatible with the current release of certain software. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/27/2020

"Powerful PDM software"

3.5/5

What do you like best about Synergis Adept?

The workflow is intuitive to setup, and the workflow tool has flexibility for the approval process be as simple or as complex as the company structure requires.

Also, if extractable information is available, and the search card is well files are easy to search. The designed is dependent on how much foresight your company has on extractable data and search card design, but with a good plan this is a powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Synergis Adept?

The software is cumbersome to install and often requires an Adept Administrator to come back and repair or reinstall one or more files. In addition, there are many nuances that can make the software finicky if the settings are not correct.

It also takes years to develop in-depth knowledge of the software. To fully utilize it to its potential, you really need someone on staff with extensive past experience.

There is no Gold Partnership with Solidworks. Review collected by and hosted on G2.com.

Recommendations to others considering Synergis Adept:

This software is easy for general users, but requires extensive experience to utilize it to its fullest. Synergis Adept offers good up front training and helps with the initial setup it will take some time to develop competent administrators who are able to work with Synergis techs to troubleshoot problems. Review collected by and hosted on G2.com.

What problems is Synergis Adept solving and how is that benefiting you?

Version control and the audit trail help give a good reference of any changes that occurred and who made changes to files. This is especially helpful when there has been turnover in the organization because you can see exactly what changes occurred regardless of what revision information may or may not be documented. Review collected by and hosted on G2.com.

Response from Martha K. Lubow of Synergis Adept

edit

Thanks for the review and feedback. It's good to hear that you're finding that Adept is easy to use and intuitive. Everyone who uses Adept would agree with you about its powerful search capabilities using Metadata.

I'm sorry you've had a challenging time with Adept's installation. I'm not sure if Synergis assisted you with the implementation or you did it on your own. However, please know that you can always reach out to our Helpdesk for assistance with any challenges you are experiencing.