I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. Review collected by and hosted on G2.com.

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. Review collected by and hosted on G2.com.

I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. Review collected by and hosted on G2.com.

The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. Review collected by and hosted on G2.com.

I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. Review collected by and hosted on G2.com.

I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. Review collected by and hosted on G2.com.

I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. Review collected by and hosted on G2.com.

I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. Review collected by and hosted on G2.com.

I like that Syncro is a solid all-in-one platform combining remote monitoring, management, ticketing, billing, and customer tracking in a single system. It streamlines day-to-day operations by letting me manage devices, automate routine maintenance, and handle support requests without being logged into multiple sites. I appreciate the user-friendly interface that's easy to use and navigate. The platform provides a lot of detail, breaking down requests with clear SLAs and includes relevant user and asset details related to each service request. I can even access the RMM side with links directly in the ticket. The initial setup was very straightforward. Review collected by and hosted on G2.com.

I feel like the time tracking aspect of it is a little clunky and could be improved. The labor log part of it does not allow for a lot of detail; for example, the rates are labor, contract labor, rush labor, and trip charge. There should be a category for proactive work, routine maintenance, or investigations. Review collected by and hosted on G2.com.

It’s all in one box. As a one-man band, I pretty much have everything I need in a single box, which makes it simple and convenient. Review collected by and hosted on G2.com.

The billing and invoicing features don’t really help me, since I live in the EU. I don’t use them. Review collected by and hosted on G2.com.

I really like how Syncro integrates a lot of features like ticketing, RMM, and time tracking all in one platform. The RMM systems are especially flexible and powerful, which is great for applying different policies to assets, attaching tickets directly to assets, creating and managing scripts, and using backgrounding tools. It helps a lot not having to jump between multiple platforms and makes the workflow smoother. Review collected by and hosted on G2.com.

The mobile app is horrendous on both iPhone and Android. I have to sign in every single time I open it, and actually getting a list of open tickets is a gamble. I also wish the time tracking system on tickets were more fleshed out, like Clockify's systems. I want to be able to split or duplicate time entries easily. A more 'global' time tracker where I can jump between tickets and tasks from one spot would be beneficial. I'd furthermore love to see Syncro have a more thorough 'live chat' system for tickets, where push notifications and basic message reactions are possible (like 'thumbs up' or read receipts), similar to Google Chat or Slack. Review collected by and hosted on G2.com.

I like Syncro for its simplicity and reliability, which makes it easy to deploy agents to client networks. It's also excellent in terms of customer service. I'm impressed by the value it offers for the cost, which was a big reason for switching from Connectwise. The initial setup was smooth with no problems at all. Review collected by and hosted on G2.com.

I need more reporting functionality. It would help to get all the metrics needed to understand where the tech time is being spent. Review collected by and hosted on G2.com.

I use Syncro for integrated remote access with tools like Splashtop, which allows me to assist customers even if I'm not in their office. I can also create custom script automations for easier ticketing processes. Syncro solves the issue of having too much data spread across various locations by centralizing everything in one place, allowing me to easily switch between tasks like remote access and backend log sorting. I appreciate how non-threatening the interface is, as it strikes a balance between being too detailed and too basic, allowing me to learn quickly just by exploring it. I love utilizing the community for script sharing, workflows, and best practices. The setup process is very simple, thanks to the training guides, and installing the RMM agent is straightforward. I really value the built-in PowerShell feature and found that switching from ConnectWise to Syncro made more financial sense. Review collected by and hosted on G2.com.

The UI for Syncro looks outdated. While I like how simple it is, it could use a little touching up. I feel like I'm on a website from the late 2000s or early 2010s where it seems barely put together. This can lead to a few buttons being missed or tucked under different categories that I wouldn't have thought of. Review collected by and hosted on G2.com.

I really like Syncro's tray icon functionality, which allows customers to easily create tickets and broadcast messages. The ability to have a branded icon in the end-user's PC tray that they can click to submit a ticket is invaluable. I also find that Syncro unifies almost all of our services, management tasks, and ticketing into a single, intuitive platform. Review collected by and hosted on G2.com.

I wish there was a way to launch a screenconnect session in 'Backstage' mode rather than just the normal mode with a current user's session. The current Syncro integration only allows us to use the main user's session when joining, instead of offering a second screenconnect option of the 'backstage' session. Also, while the network discovery option was good, we were unable to actually get the agent to install based on devices discovered. Review collected by and hosted on G2.com.