I find Syncro to be a great tool for managing tickets and providing IT support, as it has everything you could ask for. The ability to manage and track tickets and invoice them all from the same portal is incredibly useful. I also appreciate that Syncro has one of the best RMM tools and a remote support option with lots of automation features that work really great. The scripting feature is incredibly helpful, especially if you know how to use it, allowing for tasks like installing and uninstalling software for all clients with just one script and troubleshooting and managing organizational systems. The initial setup of Syncro was quick, which was a big plus. Review collected by and hosted on G2.com.

I would like to see a better client portal. If they can have a single URL for everyone, that will be best. Review collected by and hosted on G2.com.

I like Syncro because it's an all-in-one platform that helps me eliminate tool sprawl, saving hours every day by keeping all client data, tickets, and monitoring in one place. I appreciate the powerful automation and scripting, which let me automate repetitive tasks like patching and ticket triage, improving efficiency through automation. The per-technician pricing is also a feature I like. Additionally, the initial setup was very easy and took only a few days. Review collected by and hosted on G2.com.

I feel the user interface is outdated, making navigation clunky and giving the platform a dated feel compared to competitors. Review collected by and hosted on G2.com.

I find Syncro superbly designed and packed with all the features I could ask for as an MSP. It helps me manage clients, tickets, inventory, and workstations efficiently. I love Syncro RMM as it provides a lot of information with alerts, and lets me run scripts or deploy software silently. The Syncro platform is fantastic for managing servers and various operating systems like Windows, Mac, and Linux all in one place. The automation, scripting, and policy features, along with the best-in-market remote access tools, ensure everything runs smoothly. The alerts especially help our after-hour techs to fix issues timely, making working hours smooth, and the initial setup was pretty simple. Review collected by and hosted on G2.com.

We would like to see more eye catchy and modern UI. Review collected by and hosted on G2.com.

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. Review collected by and hosted on G2.com.

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

I love that Syncro is very simple to learn and use, which makes it incredibly convenient. The notifications system is great too, ensuring that no one misses any new updates or customer requests. I also appreciate how easy it is to track and record everything, and I like that we can customize our support forms through widget flows. Additionally, the integration with our Slack channels is a big plus, as it keeps us updated and informed about everything. Review collected by and hosted on G2.com.

The color scheme. Review collected by and hosted on G2.com.

I like communicating with clients and being notified of changes like customer replies in Syncro. The integration with Splashtop for remote assistance is also very handy. The initial setup was pretty simple once I learned the menu layout. Review collected by and hosted on G2.com.

Our POS second screen doesn't work now and we have a ticket in but haven't received any update for months. It was a key part of our process so it was disappointing to see it seemingly discontinued. SMS communication with clients has also been an intermittent and rare issue with us not receiving some clients' SMS messages. The ticket merging and splitting was confusing initially as it didn't behave as I had expected. Review collected by and hosted on G2.com.

I use Syncro at work to track clients and their computer and IT assets, run scripts, take payments, and track shop sales. I appreciate how it streamlines the business process and has everything we need in one place, from tracking customers to inventory management and software integrations. I like the scripting modules in the asset management section, which allow me to remediate issues and run diagnostics on one or multiple computers to quickly diagnose or solve customer problems. It reduces the workload by enabling me to schedule or immediately run a script, fixing issues without disrupting the customer's workflow. Additionally, we use Syncro with their bundled remote software, Splashtop, as well as purchasing Bitdefender licenses through their platform, and have begun using their Microsoft 365 integration for user management. Review collected by and hosted on G2.com.

We have been having issues with Syncro on Apple products, but this is more a limitation imposed by Apple's security practices than anything Syncro can do. Otherwise, Syncro has been improving on issues brought to their attention, so I can't think of any others that they haven't at least started on improving. Review collected by and hosted on G2.com.

The combination of both PSA and RMM, the continued development of new features, and ease of use. Review collected by and hosted on G2.com.

As a European that it's very US orientated, at least for my feeling. I'm also a single tech shop so the billing part is not needed.

And perhaps a bit of customization in the e-mail templates that can't be changed on every detail I would like to see. Subject of template e-mails for example. Review collected by and hosted on G2.com.

I use Syncro to manage the servers and workstations in a medical facility IT department. Syncro allows me easy remote access and the ability to manage the devices with PowerShell scripts, which is very helpful. I've used several RMM systems, and Syncro has, by far, the best script system. The GUI is intuitive, and the reporting system is easy to use. The user community is very engaged and has been a great resource. Syncro has been instrumental in allowing me to manage several hundred devices as the sole IT staff member. I initially liked the licensing model Syncro uses. It works well for an internal IT department, and having a backup MSP that also uses Syncro makes it easy for them to step in if needed. The initial setup was pretty easy, especially since I'm not using the billing or ticketing parts of the system. The system is well documented, and the getting started guide got me off to a good start. Review collected by and hosted on G2.com.

The API is a little thin on features. It is OK for basic customer management, but the ability to get device inventory information out of it is pretty limited. Specifically, I would like the ability to get per device software inventory information. Review collected by and hosted on G2.com.

I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. Review collected by and hosted on G2.com.

I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. Review collected by and hosted on G2.com.