--- title: SymphonyAI Retail/CPG Reviews meta\_title: 'SymphonyAI Retail/CPG Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how SymphonyAI Retail/CPG works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- # SymphonyAI Retail/CPG Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI Retail/CPG but has limited features. Are you part of the SymphonyAI Retail/CPG team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI Retail/CPG is the only provider of end-to-end, integrated AI-powered Merchandising, Marketing, and Supply Chain Solutions for Retailers & CPG Manufacturers. Simply put, we are Retail. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI Retail/CPG Community](https://www.g2.com/products/symphonyai-retail-cpg/discuss) Languages Supported English Overview by Steve Rueckhaus Show More ## Top-Rated Alternatives [ ![Anaplan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anaplan") Anaplan 4.6/5(462) ](https://www.g2.com/products/anaplan/reviews) [ ![Boomi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boomi") Boomi 4.4/5(506) ](https://www.g2.com/products/boomi/reviews) [ ![Triple Whale](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Triple Whale") Triple Whale 4.5/5(482) ](https://www.g2.com/products/triple-whale/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-retail-cpg/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) ![Bramhanand K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bramhanand K.") BK Bramhanand K. Associate Process Manager Small-Business (50 or fewer emp.) 3/1/2023 "increase sales and customer experience via machine learning and algorithms" 5/5 What do you like best about SymphonyAI Retail/CPG? The company's considerable retail business experience is Symphony RetailAI's greatest asset. The program reflects the company's extensive experience in assisting merchants in enhancing their business processes. Even the least experienced user will find Symphony RetailAI to be incredibly user-friendly and straightforward to use. The program may be tailored to match the unique requirements of any retail operation because it is highly flexible. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? It's too early to tell that this will have a significant influence because the platform is still in the development phase, and there are still a lot of developments to come. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? The key issues Symphony RetailAI addresses are the difficulties of managing enormous amounts of data and the lack of visibility within a company's supply chain. Review collected by and hosted on G2.com. Show More 2/14/2024 Validated ReviewerIncentivizedSource: G2 invite ![K Kishore Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "K Kishore Kumar R.") KR K Kishore Kumar R. Associate System Engineer Enterprise (\> 1000 emp.) 9/6/2023 "SymphonyAI for intelligence" 5/5 What do you like best about SymphonyAI Retail/CPG? I liked in this that it will focus on the which if will give the AI solutions for the industry and it will help for the price increase or decrease it will show to the retailers. It will also for us in management solutions and business pipeline issues. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? I have dislike in this is that it has a some rules which has to complicated to meet that requirements. It has also a some technical issues is there it make some mistakes and unexpected things it will affect to the business people. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? The problems will solve by the SymphonyAI is gives the quality solution to the entrepreneurs for manufacturing it has good efficiency and safety. It will also help to select a perfect candidate to the organization more effectively. It is benefiting like finding the false things with the automated in financial services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![arijit r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "arijit r.") AR arijit r. Assistant Vice President Small-Business (50 or fewer emp.) 1/4/2023 "Improve Customer Experience and Boost Sales with Symphony RetailAI's AI and ML Solutions" 4/5 What do you like best about SymphonyAI Retail/CPG? I have found Symphony RetailAI's products to be easy to use and highly effective in achieving the desired results. Their customer engagement tools, for example, have helped our organization to better understand and target our customers through personalized marketing and real-time feedback. Their merchandise optimization tools have also been useful in improving our category management and price optimization efforts. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? Nothing much to dislike as of now. Need to explore more for finding any negatives about the tool. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? Symphony RetailAI offers AI and ML solutions for the retail industry to improve customer experience, increase sales, and optimize operations. Their products include tools for personalized marketing, customer segmentation, real-time feedback, price optimization, inventory planning, demand forecasting, employee scheduling, and store layout optimization. Symphony RetailAI helps retailers drive business success through the use of AI and ML. Review collected by and hosted on G2.com. Show More 1/20/2023 Validated ReviewerIncentivizedSource: G2 invite ![Manmohan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manmohan S.") MS Manmohan S. Procurement Associate Small-Business (50 or fewer emp.) 1/29/2023 "Ai saas by symphony" 4.5/5 What do you like best about SymphonyAI Retail/CPG? Artificial intelligence along with saas as platform is deadly combo for the organisations looking to change the functions efficiently with a good paced environment. There are many floor intelligence features which is making this unique. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? Somehow the platform is like a general saas platform with a special algorithm so its too early to say that this will make a big impact because the product is still in improvement phase and lot of developments are about to happen. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? It programmed to perfotm all saas services along with a self used brain.also no matter where you are using this like mobility or distributive at first it looks as a great app for every users. Review collected by and hosted on G2.com. Show More 3/22/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/23/2022 "User Friendly" 4.5/5 What do you like best about SymphonyAI Retail/CPG? The biggest benefit of Symphony RetailAI is the company's extensive experience in the retail industry. The company has a long history of helping retailers improve their operations, and this experience is reflected in the software. Symphony RetailAI is also very user-friendly, making it easy for even the most inexperienced user to get started. The software is also highly configurable, so it can be customized to meet the specific needs of any retail operation. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? There is no one-size-fits-all answer to this question, as the least helpful aspects of Symphony RetailAI will vary depending on the specific needs of the user. However, some general downsides of using Symphony RetailAI include the fact that it can be expensive and time-consuming to implement, and that it requires a significant amount of data to be effective. Additionally, Symphony RetailAI may not be well-suited for certain types of retailers, such as those with a large number of SKUs or those operating in highly competitive markets. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? Symphony RetailAI is helping us solve a number of business problems, including: 1. Increasing sales and customer loyalty 2. Improving customer service and satisfaction 3. Enhancing efficiency and reducing costs 4. Increasing data security and privacy 5. Improving decision making Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Aslane S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aslane S.") AS Aslane S. CMO Small-Business (50 or fewer emp.) 12/27/2022 "Under promised, over delivered." 3/5 What do you like best about SymphonyAI Retail/CPG? Demand forecasting. I was skeptical at first but then we tried it and it actually forecasted our demand.Once we got accustomed with it, we started relying on it all together. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? The abovementioned feature was useful to us but it's not perfect. Sometimes the predictions were off and that had(as you can imagine) a big impact on our business. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? The retail business has a lot of uncertainty. Symphony retail ai uses artificial intelligence to remove that uncertainty and give you back control. Using AI in our business benefited us greatly. We felt empowered to take actions that we knew will yield results. Ai also took the burden of manaul tasks off our shoulders. With symphony, repetitive tasks became a thing of the past. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shashwat K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashwat K.") SK Shashwat K. Marketing Manager Small-Business (50 or fewer emp.) 12/20/2022 "Symphony RetailAI Review for Retail and CPG" 3.5/5 What do you like best about SymphonyAI Retail/CPG? Symphony RetailAI is a comprehensive retail analytics and intelligence suite designed to help companies better understand their customers. The platform provides advanced analytics capabilities, allowing retailers to effectively manage customer data and optimize their operations for growth. Symphony RetailAI helps retailers gain valuable insights into customer preferences, shopping habits, and buying patterns. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? Symphony RetailAI's software solutions are often described as overly complex and difficult to use for non-expert users. Also, Company's customer service team is known to be slow in responding to queries or requests for assistance. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? The main problems Symphony RetailAI solves are the lack of visibility within a business’s supply chain and the challenges associated with managing large amounts of data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Uddeshya R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uddeshya R.") UR Uddeshya R. Technical Consultant Small-Business (50 or fewer emp.) 1/31/2023 "Advanced solution for revolutionising business operations" 4/5 What do you like best about SymphonyAI Retail/CPG? Advanced AI technology Business transformation solutions Industry-specific solutions End-to-end automation Data-driven insights and decision making Cloud-based platform Scalable and customizable solutions User-friendly interface Expert support and consultation Integration with existing systems Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? Though they have a great team, platform onboarding is a little complex Pricing models can be made more lucrative Turn around time for customizations take a little time sometimes. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? We're leveraging SymphonyAI for our retail segment where we are working on bringing supply chain & warehouse optimization in order. SymphonyAI is also benefitting us floor intelligence and store & channel operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![RAJ K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RAJ K.") RK RAJ K. Territory Sales Incharge Enterprise (\> 1000 emp.) 1/6/2023 "Helpful Retail AI Solution" 4/5 What do you like best about SymphonyAI Retail/CPG? The best part is that with the help of Symphony Retail AI, users can better understand the target customers' needs. Customer insights help businesses to target potential customers easily. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? Symphony Retail AI is a handy tool, and there is nothing that I dislike about it. Training new users is challenging, but the user learns it over time and becomes accustomed. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? Generating business insights, Forecasting potential sales and helping to scale up the business. The reports generated are also beneficial in framing business strategies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lowell Jan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lowell Jan C.") LC Lowell Jan C. Real Estate Salesperson Mid-Market (51-1000 emp.) 2/13/2023 "SymphonyAI solve core business challenges and deliver real results with rapid time-to-value." 4.5/5 What do you like best about SymphonyAI Retail/CPG? enterprise AI company transforming the world's largest industries with packaged AI solutions. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI Retail/CPG? It was sold to Harman International Industries in 2015. Review collected by and hosted on G2.com. What problems is SymphonyAI Retail/CPG solving and how is that benefiting you? Sophisticated and expensive processing resources needed are limited to the majority of businesses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/symphonyai-retail-cpg/pricing) SymphonyAI Retail/CPG Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bdd389537278925fc22650827d798517/relex-solutions-relex.jpg "Product Avatar Image") RELEX Solutions 4.6/5(21) [ Compare Now ](https://www.g2.com/compare/relex-solutions-relex-vs-symphonyai-retail-cpg) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6dee33069932b0edc648f85e5a32bf50/quant.png "Product Avatar Image") Quant 4.8/5(56) [ Compare Now ](https://www.g2.com/compare/quant-vs-symphonyai-retail-cpg) ##### Categories on G2 [Master Data Management (MDM)](https://www.g2.com/categories/master-data-management-mdm)[Supply Chain Planning](https://www.g2.com/categories/supply-chain-planning)[Warehouse Management](https://www.g2.com/categories/warehouse-management) [Master Data Management (MDM)](https://www.g2.com/categories/master-data-management-mdm)[Supply Chain Planning](https://www.g2.com/categories/supply-chain-planning)[Warehouse Management](https://www.g2.com/categories/warehouse-management)[Retail Analytics](https://www.g2.com/categories/retail-analytics)[Retail Intelligence](https://www.g2.com/categories/retail-intelligence)[Demand Planning](https://www.g2.com/categories/demand-planning)[Supply Chain Suites](https://www.g2.com/categories/supply-chain-suites)[Live Commerce](https://www.g2.com/categories/live-commerce)[Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems)[Retail Assortment Planning](https://www.g2.com/categories/retail-assortment-planning)[Trade Promotion Management](https://www.g2.com/categories/trade-promotion-management)[Direct Store Delivery](https://www.g2.com/categories/direct-store-delivery)[Retail Space Planning](https://www.g2.com/categories/retail-space-planning) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which is the highest-rated employee perks platform delivering demonstrable retention and engagement improvement metrics for teams managing complex workflows at scale?](https://www.g2.com/discussions/which-is-the-highest-rated-employee-perks-platform-delivering-demonstrable-retention-and-engagement-improvement-metrics-for-teams-managing-complex-workflows-at-scale)[Best software for terminology management in translation](https://www.g2.com/discussions/best-software-for-terminology-management-in-translation)[Advanced contact center management software](https://www.g2.com/discussions/what-s-the-most-advanced-contact-center-management-software) [Visual Lease vs LeaseAccelerator for ASC 842 compliance: what actually separates them?](https://www.g2.com/discussions/visual-lease-vs-leaseaccelerator-for-asc-842-compliance-what-actually-separates-them)[Which library management systems enable a better patron experience without expensive manual workarounds?](https://www.g2.com/discussions/which-library-management-systems-enable-a-better-patron-experience-without-expensive-manual-workarounds)[What is the top-rated web content management system for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-web-content-management-system-for-large-organizations) [Show MoreShow Less](javascript:void(0);)