Sybrid (Pvt) Ltd., a Lakson Group company, is a premier IT solutions provider and business process outsourcing company headquartered in Pakistan, with a robust presence in the USA and UAE. Established in 2008, Sybrid has been at the forefront of delivering comprehensive, technology-driven services that empower businesses to optimize operations, enhance customer experiences, and drive growth. Comprehensive Service Portfolio: Managed IT Services: Providing end-to-end IT infrastructure management, Sybrid's managed services encompass network monitoring, cybersecurity, cloud solutions, and IT support, enabling businesses to focus on core competencies while ensuring technological robustness. Software & App Development: With expertise in custom software development, Sybrid delivers tailored solutions, including mobile and web applications, to meet unique business requirements and drive digital transformation. Healthcare Solutions: Operating under the brand SybridMD, the company provides comprehensive healthcare BPO services in the USA, including medical billing, revenue cycle management, and practice management solutions, serving over 100 practices across 22 states. Digital Marketing & Creative Services: Sybrid's digital arm offers services in digital marketing, content creation, animations, and game development, helping brands enhance their online presence and engage audiences effectively. Business Process Outsourcing (BPO): Sybrid offers a full spectrum of BPO services, including customer care, virtual assistance, back-office processing, and contact center solutions. Their multilingual support and 24/7 operations ensure seamless customer interactions across various industries. Market Research & Analytics: Utilizing advanced methodologies like CATI, CAWI, and CAPI, Sybrid conducts in-depth market research, providing actionable insights and analytics to inform strategic business decisions. Innovative Products: Syhox: SYHOX is designed for organizations operating a call center, regardless of size and capacity. It’s an IP-PBX hosted on a secure cloud platform, enabling it to extend its services to virtually any IP network. The stable infrastructure and services contribute to effectively committing 99 percent SLA for uptime. Due to its flexibility, it has connectivity options for IP phones and softphones. Syvox: SYVOX is an enterprise call center IP telephony solution that continues to replace proprietary hardware call center and enterprise voice solutions. It has been recognized numerous times for BPO, export growth, and ICT services at the P@SHA ICT Awards. It improves productivity with presence, extension management, and desktop-based call control. Receive and make calls via standard PSTN using VoIP gateways now! SyDesk: SYDESK overcomes challenges associated with ticket resolution time via a comprehensive and customizable ticketing system. With efficiency, accuracy, tracking, and reporting features, it accounts for faster resolution with valuable insights, higher customer satisfaction, and improved operational efficiency. Additionally, it guarantees that the objectives are achieved per the defined standards on a daily or weekly basis using reports and analytic tools. Human Capital Management System (HCM): Sybrid’s HCM is the best fit for businesses of all sizes. It enables organizations to design and formulate HR systems that organize and maintain data in the centralized database. It uses embedded workflow, automatic alerts, stringent security protocols, and seamless configuration options to manage the workforce better. Additionally, it provides valuable insights for enhanced HR intelligence and helps reduce admin overhead costs. Wisdom: The Wisdom suite has been designed to help secure strategic objectives and overcome the modern challenges of the emerging hospitality and retail market. It enables automation, monitoring, analysis, and tracking processes to help business owners divert their attention to other critical arenas that ensure business continuity. Additionally, it significantly lowers overheads and paperwork with its cloud infrastructure.. AuditPro: Sybrid automates multiple rule-based processes, which are the backbone of auditing. Audit Pro automates several audit components, such as audit planning and scheduling, drawing up audit plans and audit checklists, creating audit reports and recommendations, and strategic planning for implementation. Automation cuts down manual labor hours, which leads to cost savings without compromising the data-driven audit activity, data, or process. Industry Recognition & Clientele: Sybrid's commitment to excellence has earned it partnerships with leading organizations across various sectors, including McDonald's, Unilever, Telenor Microfinance Bank, and Colgate Palmolive. Their strategic collaboration with Pakistan Single Window (PSW) underscores their role in enhancing national trade and customs processes. Global Presence: With offices in over 10 cities in Pakistan and international operations in the USA and UAE, Sybrid employs a diverse team of over 2,000 professionals dedicated to delivering innovative solutions and exceptional service.