SurveySparrow Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the intuitive and engaging interface of SurveySparrow, making survey creation quick and seamless. (23 mentions)

Users find SurveySparrow very helpful, enhancing engagement and making customer outreach easier with its advanced features. (17 mentions)

Users appreciate the clean and engaging user interface of SurveySparrow, which enhances survey creation and response rates. (17 mentions)

Users love the conversational interface of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive. (16 mentions)

Users appreciate the intuitive design of SurveySparrow, enhancing engagement and making survey creation effortless. (15 mentions)

Users find the reporting options limited, making quick analysis and export cumbersome for their regular survey needs. (11 mentions)

Users find difficult reporting a challenge, citing limited options and inconvenient export features for daily use. (10 mentions)

Users find limited customization options in SurveySparrow, requiring advanced skills for deeper modifications and reporting enhancements. (10 mentions)

Users find the limited reporting capabilities of SurveySparrow an obstacle for in-depth analysis and comparison. (10 mentions)

Users find the product expensive due to necessary upgrades for advanced features and Enterprise plan requirements. (9 mentions)

5 Pros or Advantages of SurveySparrow

1. Ease of Use

Users love the intuitive and engaging interface of SurveySparrow, making survey creation quick and seamless.

See 23 mentions

See Related User Reviews

burhan o.

5.0/5

"Modern Surveys with High Response Rates"

What do you like about SurveySparrow?

I mostly like SurveySparrow for its conversational survey experience, which enhances my use by leading to better quality answers and higher completion

Kinverly M.

5.0/5

"Engaging Surveys with Effortless Setup"

What do you like about SurveySparrow?

I think SurveySparrow is the best employee rating tool for measuring employee motivation. I like the chat-style format, which feels more personal and

2. Helpful

Users find SurveySparrow very helpful, enhancing engagement and making customer outreach easier with its advanced features.

See 17 mentions

See Related User Reviews

burhan o.

5.0/5

"Modern Surveys with High Response Rates"

What do you like about SurveySparrow?

I mostly like SurveySparrow for its conversational survey experience, which enhances my use by leading to better quality answers and higher completion

Abdullah R.

4.5/5

"Streamlines Feedback Collection with Ease"

What do you like about SurveySparrow?

I like that SurveySparrow is simple and easy to use, especially with its drag-and-drop interface that saves me a lot of time during survey creation. I

3. User Interface

Users appreciate the clean and engaging user interface of SurveySparrow, which enhances survey creation and response rates.

See 17 mentions

See Related User Reviews

Kinverly M.

5.0/5

"Engaging Surveys with Effortless Setup"

What do you like about SurveySparrow?

I think SurveySparrow is the best employee rating tool for measuring employee motivation. I like the chat-style format, which feels more personal and

Abdullah R.

4.5/5

"Streamlines Feedback Collection with Ease"

What do you like about SurveySparrow?

I like that SurveySparrow is simple and easy to use, especially with its drag-and-drop interface that saves me a lot of time during survey creation. I

4. Features

Users love the conversational interface of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.

See 16 mentions

See Related User Reviews

burhan o.

5.0/5

"Modern Surveys with High Response Rates"

What do you like about SurveySparrow?

I mostly like SurveySparrow for its conversational survey experience, which enhances my use by leading to better quality answers and higher completion

Ishan S.

Small-Business (50 or fewer emp.)

4.5/5

"Worked Well for Engaging Feedback Surveys"

What do you like about SurveySparrow?

I used SurveySparrow in Past. I work as a Dietician and manage a homeopathy clinic, and it helped me create feedback and experience based surveys that

5. Intuitive

Users appreciate the intuitive design of SurveySparrow, enhancing engagement and making survey creation effortless.

See 15 mentions

See Related User Reviews

Kinverly M.

5.0/5

"Engaging Surveys with Effortless Setup"

What do you like about SurveySparrow?

I think SurveySparrow is the best employee rating tool for measuring employee motivation. I like the chat-style format, which feels more personal and

Parth D.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive Surveys, Impressive Engagement"

What do you like about SurveySparrow?

I like how intuitive and engaging the surveys feel for respondents with SurveySparrow. The conversational interface really stands out and significantl

5 Cons or Disadvantages of SurveySparrow

1. Poor Reporting

Users find the reporting options limited, making quick analysis and export cumbersome for their regular survey needs.

See 11 mentions

See Related User Reviews

burhan o.

5.0/5

"Modern Surveys with High Response Rates"

What do you dislike about SurveySparrow?

Advanced analytics can be limited. If you need deep statistical analysis, like regression, factor analysis, or custom predictive models, SurveySparrow

Abdullah R.

4.5/5

"Streamlines Feedback Collection with Ease"

What do you dislike about SurveySparrow?

One area that could be better is the analytics dashboard — it’s a bit limited when we want to dig deeper into long-term trends or compare performance

2. Difficult Reporting

Users find difficult reporting a challenge, citing limited options and inconvenient export features for daily use.

See 10 mentions

See Related User Reviews

burhan o.

5.0/5

"Modern Surveys with High Response Rates"

What do you dislike about SurveySparrow?

Advanced analytics can be limited. If you need deep statistical analysis, like regression, factor analysis, or custom predictive models, SurveySparrow

Abdullah R.

4.5/5

"Streamlines Feedback Collection with Ease"

What do you dislike about SurveySparrow?

One area that could be better is the analytics dashboard — it’s a bit limited when we want to dig deeper into long-term trends or compare performance

3. Limited Customization

Users find limited customization options in SurveySparrow, requiring advanced skills for deeper modifications and reporting enhancements.

See 10 mentions

See Related User Reviews

Abdullah R.

4.5/5

"Streamlines Feedback Collection with Ease"

What do you dislike about SurveySparrow?

One area that could be better is the analytics dashboard — it’s a bit limited when we want to dig deeper into long-term trends or compare performance

Parth D.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive Surveys, Impressive Engagement"

What do you dislike about SurveySparrow?

Some advanced features require higher-tier plans, and reporting customization could be more flexible. There is also a slight learning curve when setti

4. Limited Reporting

Users find the limited reporting capabilities of SurveySparrow an obstacle for in-depth analysis and comparison.

See 10 mentions

See Related User Reviews

burhan o.

5.0/5

"Modern Surveys with High Response Rates"

What do you dislike about SurveySparrow?

Advanced analytics can be limited. If you need deep statistical analysis, like regression, factor analysis, or custom predictive models, SurveySparrow

Abdullah R.

4.5/5

"Streamlines Feedback Collection with Ease"

What do you dislike about SurveySparrow?

One area that could be better is the analytics dashboard — it’s a bit limited when we want to dig deeper into long-term trends or compare performance

5. Expensive

Users find the product expensive due to necessary upgrades for advanced features and Enterprise plan requirements.

See 9 mentions

See Related User Reviews

Parth D.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive Surveys, Impressive Engagement"

What do you dislike about SurveySparrow?

Some advanced features require higher-tier plans, and reporting customization could be more flexible. There is also a slight learning curve when setti

Anindya C.

4.0/5

"Engaging Surveys, Streamlined Setup"

What do you dislike about SurveySparrow?

Advanced customizations and reporting can feel a bit limited without higher-tier plans, and some complex workflows take time to fully set up. Occasion

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Krzysztof G.

Senior Engineering Manager

Mid-Market (51-1000 emp.)

3/7/2024

"SurveySparrow as a platform for Customer Initial Evaluation tool"

4.5/5

What do you like best about SurveySparrow?

1. The product has a very humanlike vibe, making it much more enjoyable than standard survey solutions (like Google or Microsoft forms) as per UX.

2. There are many ways to customize the UI.

3. Even with the lowest pricing tier you can involve some logic and use variables (in a limited way though).

4. The support is excellent - every time I had a problem it was solved almost right away.

5. Multiple integration options (facebook, slack, teams, ...)

6. Works great both on mobile and web platforms.

7. Easy implementation, it's fully no-code solution. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

1. The functionalities of the cheapest pricing tier are limited comparing to free, time limited tier (which makes it a little troubling when you upgrade to paid tier). Still, in my opinion it's sufficient.

2. There's no option to get scoring from individual answers (only a sum of all).

3. I wish there was an option to display a web dashboard with analysis and recommendations after filling up the survey. Review collected by and hosted on G2.com.

Matías R.

Senior Data Analyst

Mid-Market (51-1000 emp.)

7/3/2021

"The product is exactly what I needed. The success of this is all the people who works there."

5/5

What do you like best about SurveySparrow?

At first the services of sales! Second, the platform is very customizable and works perfectly with what I wanted. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Nothing, cause everything works perfectly. Review collected by and hosted on G2.com.

Gokul S.

Founder & CEO

Small-Business (50 or fewer emp.)

4/4/2023

"Best survey tool"

5/5

What do you like best about SurveySparrow?

Chat form surveys are very helpful and interactive which I believe as a psychology student and a founder will make an interactive experience Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

I haven't explored a lot of colors yet. And I feel the trial period is so short, At least a month or 30 days can be very helpful and will provide the sufficient time to explore everything Review collected by and hosted on G2.com.

Lauren M.

Co-Founder & Chief Community Officer

Small-Business (50 or fewer emp.)

9/4/2024

"Survey Sparrow does it all!"

5/5

What do you like best about SurveySparrow?

Survey sparrow is so easy to use and has every feature you could ever need or want! Great reporting features, the ability to use multiple formats and logic flows in a single survey. You can also embed videos, photos, voice features and more! Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

I did run into a number of unexpected paywalls as I sought to incorporate features that I thought were already included in my plan so it became more expensive than I originally had budgeted for. Review collected by and hosted on G2.com.

Morgan K.

Co-founder

Small-Business (50 or fewer emp.)

7/4/2023

"Great tool"

4/5

What do you like best about SurveySparrow?

It does what it says it does and easy to customize Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

A lot of paid plans/restrictions but you should be able to find what suits you and your needs Review collected by and hosted on G2.com.

Mason C.

Operations Director

Small-Business (50 or fewer emp.)

9/4/2024

"Survery Sparrow is a affordable, helpful, and great for small businesses."

4/5

What do you like best about SurveySparrow?

The automation, tech support, helpful staff member and user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

The model to use texting features could be better. Review collected by and hosted on G2.com.

Benjamin P.

PhD researcher

Small-Business (50 or fewer emp.)

9/12/2024

"Exactly what you'd expect - an easy to use survey tool."

4/5

What do you like best about SurveySparrow?

The bespoke help their agents offer to users. The user interface is great and intuitive, resulting in nice surveys. Overall, it is a really smart and snappy tool. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

It is a paid service, meaning that it might not be affordable or a viable option for everybody. As an independent researcher, I would like to see more plans for individual users rather than for businesses/organisations. Review collected by and hosted on G2.com.

John S.

Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/18/2023

"Robust Survey Software With Lots Of Good Features"

4/5

What do you like best about SurveySparrow?

I use SurveySparrow to collect data from my email copywriting prospects. I was able to create simple surveys that look professional and I can automatically send the data into a Google document to review which makes things really simple. I like that there are lots of options for customizing surveys with it. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Overall I don't have anything specific I found that I dislike about the software. I've found some other "one time" pay survey solutions but ultimately they don't offer the same amount of features so you get what you pay for. Review collected by and hosted on G2.com.

Tinashe M.

Cybersecurity lecturer

Small-Business (50 or fewer emp.)

9/4/2024

"Excellent platform for organizations"

4.5/5

What do you like best about SurveySparrow?

The different types of questions that you can add to the surveys is exceptional Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

None really, just some improvements such as integrations with google meet to show after a meeting Review collected by and hosted on G2.com.

Bahjat A.

Data scientist

Small-Business (50 or fewer emp.)

5/30/2022

"Very useful service"

4.5/5

What do you like best about SurveySparrow?

It allowed me to conduct customer discovery for my university projects. It was very easy to use and gave helpful metrics for quantitative questions. I would say it's definitely one of the best survey services out there on the web. Review collected by and hosted on G2.com.

What do you dislike about SurveySparrow?

Nothing in specific. Maybe it could allow for more targeted advertising. Review collected by and hosted on G2.com.