It produces attractive surveys that are a good experience for the participant. The interface is fairly straightforward and attractive on the backend too. There are good reporting features and export formats (e.g. to SPSS, CSV, and Google Sheets). I really like the audio questions, which automatically transcribe the participants answer as they speak. I can see that being very useful in my work. The branching and display logic is good, allowing control for blocks of questions as well as individual questions and answer options within a question. It allows piping. There are options for scheduling emails and reminders. It's easy to create different links that you can use to track the different channels through which you are sharing your survey. After using it for a year in our company of 16 people, we have decided that the features are good enough that we can switch away from Qualtrics, which has become cost prohibitive. I also like that there are options to push the data automatically to Google Sheets. Customer support is also good, with quick answers to questions via the chat. Review collected by and hosted on G2.com.

You can only do simple modifications to the style of individual questions (e.g. bold or italics). If you want to change font size, you have to use custom CSS at the survey level, and you can't do it at the individual question level. The ability to code data within the platform is limited, as you can only add one tag field to the data. The automated reports are a bit of a pain to customize. Overall, however, it is a great value. Review collected by and hosted on G2.com.

I enjoy the functionalities that are available, and the willingness of the team to implement suggestions and new features based on business needs. Review collected by and hosted on G2.com.

I dislike the lack of overall integration with other applications. Review collected by and hosted on G2.com.

I like the ability to create recurring surveys and track responses over time is a big win for continuous improvement. Review collected by and hosted on G2.com.

the mobile interface could use some improvements for smoother navigation Review collected by and hosted on G2.com.

The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and extremely thorough. In addition to this, their tools and solutions are actually really great. The surveys are intuitive and easy to build, and the reporting options are more robust than you would think. On top of all this - you simply can't beat their price. Satisfied all around. Review collected by and hosted on G2.com.

We have not encountered something we don't like about SurveySparrow yet. So far, it's been fantastic. Review collected by and hosted on G2.com.

The best part about this app is that it is easy to understand and simple for employee management, surveys, etc. This platform is handy, and I will continue to use it in the future. Review collected by and hosted on G2.com.

So far this platform is really good and well made but if i were to say something i dislike it would be the amount of bugs i encounter on a daily basis. This is still understanding because every website is not perfect and there are still some bugs that need to be fixed, but overall this website is great! Review collected by and hosted on G2.com.

It is very helpful with our company to provide surveys Review collected by and hosted on G2.com.

I haven't had any issues with it. we've been using it for a few months and there are no issues Review collected by and hosted on G2.com.

We've used survey sparrow to send surveys for almost two years. I've found the platform, the sales team and the support to be excellent. I appreciate the ability to customize every survey and even tweak existing surveys even after sending them out. What I find most helpful is the ability to integrate with Zapier. This integration helps reduce the time spent by automating key areas, such as adding a new contact whenever a new merchant is added to our CRM. I wear a lot of hats in my position, and I love anything that saves precious time. Review collected by and hosted on G2.com.

After months of use, the one caveat would be that we service thousands of merchants and would like to survey each of them, EVEN when they own multiple businesses. However, I can't survey a merchant more than once unless they have different emails. Not the greatest experience as we have numerous merchants with one login or one key person who deals with the accounts, so an improvement to this would be to allow multiple merchants to have the same email contact. This improvement would then allow me to survey them when needed instead of choosing the 'most important account' to survey instead.

Another issue I encountered was that there is no DO NOT Contact list automatically created. I had to make this manually and then delete the contact; this can be improved upon. Review collected by and hosted on G2.com.

I appreciate the platform's flexibility in conducting surveys, as well as the AI feature that helps analyze and categorize survey comments. Overall, the platform is advanced and will enhance customer satisfaction while providing better control over our CSAT metrics Review collected by and hosted on G2.com.

We are using Zendesk, and there were gaps in the integration that could have been smoother with a step-by-step mapped process and more educational videos. However, the team was helpful, and we managed to resolve the issues we encountered Review collected by and hosted on G2.com.

The most I like about SurveySparrow are its features like video surveys, conversational forms, share surveys and a lot more. Its easy to use, seamless implementation and integration, also the best customer support are the main keys to like this platform. Review collected by and hosted on G2.com.

As per our analysis and experience there are no other survey platforms are as much efficient than SurveySparrow so there is no scope of dislikes of this tool. Review collected by and hosted on G2.com.

It is very useful in every aspect and has a number of features where you can track the survey forms. Review collected by and hosted on G2.com.

Nothing, a very handy platform to use. It is helping me in many ways. Review collected by and hosted on G2.com.