# Assembled WFM vs Surfboard WFM Comparison
---
## AI Generated Summary
- Users report that Assembled excels in **Agent Self-Service** with a score of 8.8, allowing agents to manage their schedules effectively, while Surfboard WFM has a slightly lower score of 8.8 but is noted for its **Team Communication** features, which received a higher score of 9.0, enhancing collaboration among team members.
- Reviewers mention that Assembled's **Labor Forecasting** feature stands out with a score of 9.1, providing accurate predictions for staffing needs, whereas Surfboard WFM's score of 8.8 indicates it may not be as robust in this area, leading to potential challenges in resource allocation.
- G2 users highlight that Assembled's **Shift Scheduling** feature is rated at 9.3, making it easier for managers to create and adjust schedules, while Surfboard WFM's score of 9.4 suggests it offers slightly better functionality in this aspect, with users appreciating its intuitive interface.
- Users on G2 report that Assembled's **Mobile Access** feature is rated at 6.7, indicating limitations in mobile functionality, while Surfboard WFM's score of 8.5 suggests a more user-friendly mobile experience, which is crucial for on-the-go management.
- Reviewers mention that Assembled's **Quality of Support** is rated at 9.6, reflecting a strong commitment to customer service, while Surfboard WFM's score of 9.8 indicates even higher satisfaction among users, suggesting that both platforms prioritize support but Surfboard WFM may have a slight edge.
- Users say that Assembled's **Performance** is rated at 9.3, showcasing its reliability, while Surfboard WFM's score of 9.0 indicates it performs well but may not match the same level of consistency, which could impact user experience in high-demand situations.



| | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 0.0 out of 5 | 
| **Total Reviews** | 182 | 3 | 
| **Largest Market Segment** | Mid-Market (63.6% of reviews) | Not enough data | 
| **Entry Level Price** | Contact Us 1 Agent | Contact Us 10 Seats Per Year | 

---
## Top Pros & Cons

### Assembled WFM

Pros:
- Ease of Use (39 reviews)
- Scheduling (28 reviews)

Cons:
- Scheduling Issues (15 reviews)
- Missing Features (10 reviews)

### Surfboard WFM

**Not enough data**

---
## Ratings Comparison
| Rating | Assembled WFM | Surfboard WFM | 
|---|---|---|
  | **Meets Requirements** | 8.7 (139 reviews) | Not enough data | 
  | **Ease of Use** | 9.0 (140 reviews) | Not enough data | 
  | **Ease of Setup** | 9.0 (115 reviews) | Not enough data | 
  | **Ease of Admin** | 9.2 (80 reviews) | Not enough data | 
  | **Quality of Support** | 9.2 (131 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 9.5 (76 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.6 (130 reviews) | Not enough data | 

---
## Pricing

### Assembled WFM

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us 1 Agent

Key Features:
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration

[Browse all 3 editions](https://www.g2.com/products/assembled-wfm/pricing)

#### Free Trial

No

### Surfboard WFM

#### Entry-Level Pricing

Plan: Starters

Price: Contact Us 10 Seats Per Year

Description: Shift planning and basic reporting

Key Features:
- Shift planning
- Reporting
- Clocking in and out

[Browse all 3 editions](https://www.g2.com/products/surfboard-wfm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.3/10 | 87 |
| **Surfboard WFM** | N/A | N/A |

#### Platform Basics

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Reporting** | 8.5 (80 reviews) | Not enough data | 
| **Dashboard** | 8.5 (79 reviews) | Not enough data | 
| **Performance** | 9.0 (76 reviews) | Not enough data | 

#### Platform Content

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Automation** | 8.1 (72 reviews) | Not enough data | 
| **File Sharing** | 7.5 (53 reviews) | Not enough data | 
| **Content Library** | 7.8 (56 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Integrations** | 8.5 (75 reviews) | Not enough data | 
| **Mobility** | 7.2 (57 reviews) | Not enough data | 
| **Forecasting** | 8.6 (72 reviews) | Not enough data | 
| **Task Management** | 8.4 (66 reviews) | Not enough data | 
| **Portal** | 8.2 (59 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.1/10 | 42 |
| **Surfboard WFM** | N/A | N/A |

#### Workforce Management

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Agent Availability** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.9 (33 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.7 (39 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.5 (35 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 5.4 (19 reviews) | Not enough data | 

#### Administration

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Automation** | 7.8 (35 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.0 (34 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (37 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.5 (37 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.8 (39 reviews) ✓ Verified | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.0/10 | 9 |
| **Surfboard WFM** | N/A | N/A |

#### Customer Support

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Text** | 8.7 (9 reviews) | Not enough data | 
| **Speech** | 7.8 (9 reviews) | Not enough data | 
| **Knowledge Base** | 8.0 (9 reviews) | Not enough data | 

#### Automation

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Ticket Resolution** | 8.1 (8 reviews) | Not enough data | 
| **Customization** | 8.3 (8 reviews) | Not enough data | 
| **Intelligent Routing** | 7.9 (8 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Learning** | 8.3 (8 reviews) | Not enough data | 
| **Language** | 7.7 (8 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (8 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Assembled WFM** | 8.3/10 | 101 |
| **Surfboard WFM** | N/A | N/A |

#### Platform

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Customization ** | 8.3 (66 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (68 reviews) | Not enough data | 
| **Internationalization** | 8.6 (55 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (67 reviews) | Not enough data | 
| **Performance** | 8.8 (70 reviews) | Not enough data | 
| **Mobility** | 6.9 (62 reviews) | Not enough data | 
| **Reporting** | 8.4 (73 reviews) | Not enough data | 
| **Dashboards** | 8.4 (66 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Labor Forecasting** | 8.5 (82 reviews) | Not enough data | 
| **Shift Scheduling** | 9.0 (85 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (76 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.6 (75 reviews) | Not enough data | 
| **Skills Management** | 8.1 (68 reviews) | Not enough data | 
| **Succession Planning** | 7.9 (67 reviews) | Not enough data | 
| **Workforce Analytics** | 8.8 (75 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.5 (74 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 6.3 (62 reviews) | Not enough data | 
| **Team Communication** | 7.6 (66 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software)

**Unique to Assembled WFM (2):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)



---
## Reviewer Demographics

### By Company Size

| Segment | Assembled WFM | Surfboard WFM | 
|---|---|---|
| **Small-Business** | 21.6% | 0% | 
| **Mid-Market** | 63.6% | 0% | 
| **Enterprise** | 14.8% | 0% | 

### By Industry

#### Assembled WFM

- **Financial Services:** 13.2%
- **Information Technology and Services:** 12.0%
- **Consumer Services:** 11.4%
- **Computer Software:** 11.4%
- **Retail:** 7.8%
- **Consumer Goods:** 4.8%
- **Mental Health Care:** 4.8%
- **Insurance:** 4.2%
- **Outsourcing/Offshoring:** 3.6%
- **Apparel & Fashion:** 2.4%
- **Other:** 24.6%

#### Surfboard WFM

No data available

---
## Alternatives

### Alternatives to Assembled WFM

- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (425 reviews)
- [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) — 4.7/5 stars (129 reviews)
- [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) — 4.2/5 stars (216 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (314 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to Surfboard WFM

- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (425 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12961 reviews)
- [Quinyx](https://www.g2.com/products/quinyx/reviews) — 4.3/5 stars (522 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6569 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Hubstaff](https://www.g2.com/products/hubstaff/reviews) — 4.4/5 stars (2274 reviews)
- [HROne](https://www.g2.com/products/uneecops-hrone/reviews) — 4.8/5 stars (2103 reviews)
- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1315 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1075 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)

---
## Top Discussions

### Assembled WFM

No discussions available for this product.

### Surfboard WFM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/assembled-wfm-vs-surfboard-wfm)