# Playvox WFM vs Surfboard WFM Comparison
---
## AI Generated Summary
- Users report that Playvox WFM excels in **reporting** capabilities, scoring 9.6, which allows for detailed insights into workforce performance. In contrast, Surfboard WFM's reporting feature received a lower score of 8.4, indicating less comprehensive analytics.
- Reviewers mention that Playvox WFM offers superior **agent availability** management with a score of 9.7, making it easier for managers to track and optimize agent schedules. Surfboard WFM, however, does not provide the same level of visibility, which can hinder effective workforce management.
- G2 users highlight Playvox WFM's strong **automation** features, scoring 9.7, which streamline various processes and reduce manual workload. Surfboard WFM's automation features, rated at 8.5, are seen as less robust, potentially leading to more time-consuming tasks.
- Users on G2 appreciate Playvox WFM's **shift scheduling** functionality, which received a high score of 9.8, allowing for flexible and efficient scheduling. In comparison, Surfboard WFM's shift scheduling scored 9.4, which, while still good, does not offer the same level of flexibility.
- Reviewers mention that Playvox WFM's **quality of support** is exceptional, with a score of 9.4, indicating responsive and helpful customer service. Surfboard WFM, while still rated highly at 9.8, has been noted by some users as having slower response times in certain situations.
- Users say that Playvox WFM's **self-service capabilities** are highly rated at 9.2, empowering agents to manage their schedules and requests independently. Surfboard WFM's self-service features, rated at 8.9, are effective but may not provide the same level of autonomy for users.



| | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 0.0 out of 5 | 
| **Total Reviews** | 129 | 3 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Not enough data | 
| **Entry Level Price** | No pricing available | Contact Us 10 Seats Per Year | 

---
## Top Pros & Cons

### Playvox WFM

Pros:
- Ease of Use (10 reviews)
- Scheduling (10 reviews)

Cons:
- Missing Features (4 reviews)
- Limited Features (3 reviews)

### Surfboard WFM

**Not enough data**

---
## Ratings Comparison
| Rating | Playvox WFM | Surfboard WFM | 
|---|---|---|
  | **Meets Requirements** | 9.3 (107 reviews) | Not enough data | 
  | **Ease of Use** | 9.4 (109 reviews) | Not enough data | 
  | **Ease of Setup** | 9.6 (95 reviews) | Not enough data | 
  | **Ease of Admin** | 9.1 (18 reviews) | Not enough data | 
  | **Quality of Support** | 9.3 (97 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 9.4 (18 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.7 (105 reviews) | Not enough data | 

---
## Pricing

### Playvox WFM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Surfboard WFM

#### Entry-Level Pricing

Plan: Starters

Price: Contact Us 10 Seats Per Year

Description: Shift planning and basic reporting

Key Features:
- Shift planning
- Reporting
- Clocking in and out

[Browse all 3 editions](https://www.g2.com/products/surfboard-wfm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | N/A | N/A |
| **Surfboard WFM** | N/A | N/A |

#### Additional Functionality

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | 9.6/10 | 78 |
| **Surfboard WFM** | N/A | N/A |

#### Platform Basics

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Reporting** | 9.6 (75 reviews) | Not enough data | 
| **Dashboard** | 9.6 (74 reviews) | Not enough data | 
| **Performance** | 9.6 (75 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Labor Cost Reporting** | Not enough data | Not enough data | 

#### Platform Content

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Automation** | 9.6 (70 reviews) | Not enough data | 
| **File Sharing** | 9.6 (69 reviews) | Not enough data | 
| **Content Library** | 9.5 (69 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Integrations** | 9.6 (73 reviews) | Not enough data | 
| **Mobility** | 9.3 (69 reviews) | Not enough data | 
| **Forecasting** | 9.6 (72 reviews) | Not enough data | 
| **Task Management** | 9.7 (72 reviews) | Not enough data | 
| **Portal** | 9.8 (70 reviews) | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Labor Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Shift Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Overtime Calculation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Schedule Distribution** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Labor Cost Calculator** | Not enough data | Not enough data | 
| **Shift Swapping** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Biometric Recognition** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | 9.6/10 | 39 |
| **Surfboard WFM** | N/A | N/A |

#### Workforce Management

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Agent Availability** | 9.7 (36 reviews) | Not enough data | 
| **Skills Management** | 9.6 (36 reviews) | Not enough data | 
| **Shift Scheduling** | 9.8 (37 reviews) | Not enough data | 
| **Agent Self-Service** | 9.2 (36 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (34 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Automation** | 9.6 (36 reviews) | Not enough data | 
| **Productivity Analysis** | 9.8 (37 reviews) | Not enough data | 
| **Dashboards** | 9.7 (36 reviews) | Not enough data | 
| **Labor Forecasting** | 9.7 (35 reviews) | Not enough data | 
| **Intraday Management** | 9.7 (36 reviews) | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Leave Tracking** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Call Centers** | Not enough data | Not enough data | 
| **Employee Time Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | N/A | N/A |
| **Surfboard WFM** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | 9.0/10 | 46 |
| **Surfboard WFM** | N/A | N/A |

#### Platform

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Customization ** | Feature Not Available | Not enough data | 
| **Integration APIs** | 9.1 (39 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 9.3 (39 reviews) | Not enough data | 
| **Activity Dashboard** | 9.1 (35 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Benefits Dashboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Orientation Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Initiative Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Community Management** | Not enough data | Not enough data | 
| **Employee Referral Management** | Not enough data | Not enough data | 
| **Candidate Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Advertising Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Compensation Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Job Application Management** | Not enough data | Not enough data | 
| **HR Management** | Not enough data | Not enough data | 
| **Competency Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Job Description Management** | Not enough data | Not enough data | 
| **Evaluation Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Labor Forecasting** | 9.1 (39 reviews) | Not enough data | 
| **Shift Scheduling** | 9.3 (41 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.0 (38 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.5 (38 reviews) | Not enough data | 
| **Skills Management** | 9.2 (38 reviews) | Not enough data | 
| **Succession Planning** | 9.0 (37 reviews) | Not enough data | 
| **Workforce Analytics** | 9.2 (39 reviews) | Not enough data | 
| **Self-Service Capabilities** | 9.2 (39 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (38 reviews) | Not enough data | 
| **Team Communication** | 8.8 (36 reviews) | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Recruitment Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sick Leave Tracking** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Shift Swapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Time Off Requests** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Time & Attendance** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software)

**Unique to Playvox WFM (2):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)



---
## Reviewer Demographics

### By Company Size

| Segment | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Small-Business** | 19.0% | 0% | 
| **Mid-Market** | 48.8% | 0% | 
| **Enterprise** | 32.2% | 0% | 

### By Industry

#### Playvox WFM

- **Consumer Services:** 19.8%
- **Retail:** 9.9%
- **Insurance:** 5.8%
- **Information Technology and Services:** 5.8%
- **Computer Software:** 5.8%
- **Financial Services:** 5.0%
- **Banking:** 3.3%
- **Computer & Network Security:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Marketing and Advertising:** 2.5%
- **Other:** 37.2%

#### Surfboard WFM

No data available

---
## Alternatives

### Alternatives to Playvox WFM

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- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)

### Alternatives to Surfboard WFM

- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (187 reviews)
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- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1320 reviews)
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---
## Top Discussions

### Playvox WFM

No discussions available for this product.

### Surfboard WFM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/playvox-wfm-vs-surfboard-wfm)