# Playvox WFM vs Surfboard WFM Comparison
---
## AI Generated Summary
- Users report that Playvox WFM excels in **reporting** capabilities, scoring 9.6, which allows for detailed insights into workforce performance. In contrast, Surfboard WFM's reporting feature received a lower score of 8.4, indicating less comprehensive analytics.
- Reviewers mention that Playvox WFM offers superior **agent availability** management with a score of 9.7, making it easier for managers to track and optimize agent schedules. Surfboard WFM, however, does not provide the same level of visibility, which can hinder effective workforce management.
- G2 users highlight Playvox WFM's strong **automation** features, scoring 9.7, which streamline various processes and reduce manual workload. Surfboard WFM's automation features, rated at 8.5, are seen as less robust, potentially leading to more time-consuming tasks.
- Users on G2 appreciate Playvox WFM's **shift scheduling** functionality, which received a high score of 9.8, allowing for flexible and efficient scheduling. In comparison, Surfboard WFM's shift scheduling scored 9.4, which, while still good, does not offer the same level of flexibility.
- Reviewers mention that Playvox WFM's **quality of support** is exceptional, with a score of 9.4, indicating responsive and helpful customer service. Surfboard WFM, while still rated highly at 9.8, has been noted by some users as having slower response times in certain situations.
- Users say that Playvox WFM's **self-service capabilities** are highly rated at 9.2, empowering agents to manage their schedules and requests independently. Surfboard WFM's self-service features, rated at 8.9, are effective but may not provide the same level of autonomy for users.



| | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 0.0 out of 5 | 
| **Total Reviews** | 129 | 3 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Not enough data | 
| **Entry Level Price** | No pricing available | Contact Us 10 Seats Per Year | 

---
## Top Pros & Cons

### Playvox WFM

Pros:
- Ease of Use (10 reviews)
- Scheduling (10 reviews)

Cons:
- Missing Features (4 reviews)
- Limited Features (3 reviews)

### Surfboard WFM

**Not enough data**

---
## Ratings Comparison
| Rating | Playvox WFM | Surfboard WFM | 
|---|---|---|
  | **Meets Requirements** | 9.3 (107 reviews) | Not enough data | 
  | **Ease of Use** | 9.4 (109 reviews) | Not enough data | 
  | **Ease of Setup** | 9.6 (95 reviews) | Not enough data | 
  | **Ease of Admin** | 9.1 (18 reviews) | Not enough data | 
  | **Quality of Support** | 9.3 (97 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 9.4 (18 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.7 (105 reviews) | Not enough data | 

---
## Pricing

### Playvox WFM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Surfboard WFM

#### Entry-Level Pricing

Plan: Starters

Price: Contact Us 10 Seats Per Year

Description: Shift planning and basic reporting

Key Features:
- Shift planning
- Reporting
- Clocking in and out

[Browse all 3 editions](https://www.g2.com/products/surfboard-wfm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | 9.6/10 | 78 |
| **Surfboard WFM** | N/A | N/A |

#### Platform Basics

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Reporting** | 9.6 (75 reviews) | Not enough data | 
| **Dashboard** | 9.6 (74 reviews) | Not enough data | 
| **Performance** | 9.6 (75 reviews) | Not enough data | 

#### Platform Content

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Automation** | 9.6 (70 reviews) | Not enough data | 
| **File Sharing** | 9.6 (69 reviews) | Not enough data | 
| **Content Library** | 9.5 (69 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Integrations** | 9.6 (73 reviews) | Not enough data | 
| **Mobility** | 9.3 (69 reviews) | Not enough data | 
| **Forecasting** | 9.6 (72 reviews) | Not enough data | 
| **Task Management** | 9.7 (72 reviews) | Not enough data | 
| **Portal** | 9.8 (70 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | 9.6/10 | 39 |
| **Surfboard WFM** | N/A | N/A |

#### Workforce Management

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Agent Availability** | 9.7 (36 reviews) | Not enough data | 
| **Skills Management** | 9.6 (36 reviews) | Not enough data | 
| **Shift Scheduling** | 9.8 (37 reviews) | Not enough data | 
| **Agent Self-Service** | 9.2 (36 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (34 reviews) | Not enough data | 

#### Administration

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Automation** | 9.6 (36 reviews) | Not enough data | 
| **Performance Analysis** | 9.8 (37 reviews) | Not enough data | 
| **Dashboards** | 9.7 (36 reviews) | Not enough data | 
| **Forecasting** | 9.7 (35 reviews) | Not enough data | 
| **Intraday Management** | 9.7 (36 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | N/A | N/A |
| **Surfboard WFM** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Playvox WFM** | 9.0/10 | 46 |
| **Surfboard WFM** | N/A | N/A |

#### Platform

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Customization ** | Feature Not Available | Not enough data | 
| **Integration APIs** | 9.1 (39 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 9.3 (39 reviews) | Not enough data | 
| **Performance** | 9.3 (38 reviews) | Not enough data | 
| **Mobility** | 8.5 (36 reviews) | Not enough data | 
| **Reporting** | 8.8 (38 reviews) | Not enough data | 
| **Dashboards** | 9.1 (35 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Labor Forecasting** | 9.1 (39 reviews) | Not enough data | 
| **Shift Scheduling** | 9.3 (41 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.0 (38 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.5 (38 reviews) | Not enough data | 
| **Skills Management** | 9.2 (38 reviews) | Not enough data | 
| **Succession Planning** | 9.0 (37 reviews) | Not enough data | 
| **Workforce Analytics** | 9.2 (39 reviews) | Not enough data | 
| **Self-Service Capabilities** | 9.2 (39 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (38 reviews) | Not enough data | 
| **Team Communication** | 8.8 (36 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software)

**Unique to Playvox WFM (2):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)



---
## Reviewer Demographics

### By Company Size

| Segment | Playvox WFM | Surfboard WFM | 
|---|---|---|
| **Small-Business** | 19.0% | 0% | 
| **Mid-Market** | 48.8% | 0% | 
| **Enterprise** | 32.2% | 0% | 

### By Industry

#### Playvox WFM

- **Consumer Services:** 19.8%
- **Retail:** 9.9%
- **Insurance:** 5.8%
- **Information Technology and Services:** 5.8%
- **Computer Software:** 5.8%
- **Financial Services:** 5.0%
- **Banking:** 3.3%
- **Computer & Network Security:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Marketing and Advertising:** 2.5%
- **Other:** 37.2%

#### Surfboard WFM

No data available

---
## Alternatives

### Alternatives to Playvox WFM

- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (171 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Deputy](https://www.g2.com/products/deputy/reviews) — 4.6/5 stars (665 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12731 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)

### Alternatives to Surfboard WFM

- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (171 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12731 reviews)
- [Quinyx](https://www.g2.com/products/quinyx/reviews) — 4.3/5 stars (521 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6389 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Hubstaff](https://www.g2.com/products/hubstaff/reviews) — 4.4/5 stars (2257 reviews)
- [HROne](https://www.g2.com/products/uneecops-hrone/reviews) — 4.8/5 stars (2097 reviews)
- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1302 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)

---
## Top Discussions

### Playvox WFM

No discussions available for this product.

### Surfboard WFM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/playvox-wfm-vs-surfboard-wfm)