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# Playvox WFM vs Surfboard WFM Comparison - What are their main differences?

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Playvox WFMSurfboard WFM[+ Add Product](#)

Reviews

**Playvox WFM** [

4.7/5(129)

](https://www.g2.com/products/playvox-wfm/reviews#reviews)

**Surfboard WFM** [

0/5(3)

](https://www.g2.com/products/surfboard-wfm/reviews#reviews)

Pricing

**Playvox WFM**
No pricing available

**Surfboard WFM**
 **Contact Us** 10 Seats Per Year · Starters

**Pricing Insights**
from reviews

Time to Implement

**Playvox WFM**
2 months

Based on 7 responses

**Surfboard WFM**
1 monthFaster

Return on Investment

**Playvox WFM**
17 months

Based on 5 responses

**Surfboard WFM**
8 months9 months sooner

Perceived Cost

**Playvox WFM**
Not enough reviews yet

**Surfboard WFM**
$$$$$

Average Discount

**Playvox WFM**
Not enough reviews yet

**Surfboard WFM**
10%

 ![Playvox WFM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Playvox WFM")

 ![Surfboard WFM](https://images.g2crowd.com/uploads/product/hd_favicon/d10d189de126b315c554e62a9a2bd2dc/surfboard-wfm.svg "Surfboard WFM")

G2 offers free advice on this comparison.

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Pros & Cons

**Playvox WFM**
[
Ease of Use (10)
](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567695&qs=pros-and-cons#reviews)[
Scheduling (10)
](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567633&qs=pros-and-cons#reviews)[
Missing Features (4)
](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567880&qs=pros-and-cons#reviews)[
Limited Features (3)
](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567360&qs=pros-and-cons#reviews)

**Surfboard WFM**
Not enough data

Screenshots

**Playvox WFM**
 ![Playvox WFM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/165922/Schedule-3.png)

**Surfboard WFM**
 ![Surfboard WFM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1208647/Performance.png)

Ratings

Meets Requirements

**Playvox WFM**

9.3

9.3107

**Surfboard WFM**
Not enough data

Ease of Use

**Playvox WFM**

9.4

9.4109

**Surfboard WFM**
Not enough data

Ease of Setup

**Playvox WFM**

9.6

9.695

**Surfboard WFM**
Not enough data

Ease of Admin

**Playvox WFM**

9.1

9.118

**Surfboard WFM**
Not enough data

Quality of Support

**Playvox WFM**

9.3

9.397

**Surfboard WFM**
Not enough data

Has the product been a good partner in doing business?

**Playvox WFM**

9.4

9.418

**Surfboard WFM**
Not enough data

Product Direction (% positive)

**Playvox WFM**

9.7

9.7105

**Surfboard WFM**
Not enough data

Features

Employee Scheduling[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

9.6

78

Not enough data

Platform Basics

Reporting

9.6(won by default)

75

Not enough data

Dashboard

9.6(won by default)

74

Not enough data

Performance

9.6(won by default)

75

Not enough data

Activity Dashboard

Not enough data

Not enough data

Labor Cost Reporting

Not enough data

Not enough data

Platform Content

Automation

9.6(won by default)

70

Not enough data

File Sharing

9.6(won by default)

69

Not enough data

Content Library

9.5(won by default)

69

Not enough data

Platform Additional Functionality

Integrations

9.6(won by default)

73

Not enough data

Mobility

9.3(won by default)

69

Not enough data

Forecasting

9.6(won by default)

72

Not enough data

Task Management

9.7(won by default)

72

Not enough data

Portal

9.8(won by default)

70

Not enough data

Self Service Portal

Not enough data

Not enough data

Labor Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Shift Management

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Additional Functionality

Sick Leave Tracking

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Overtime Calculation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Schedule Distribution

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Shift Scheduling

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Labor Cost Calculator

Not enough data

Not enough data

Shift Swapping

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Vacation/Leave Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Biometric Recognition

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

9.6

39

Not enough data

Workforce Management

Agent Availability

9.7(won by default)

36

Not enough data

Skills Management

9.6(won by default)

36

Not enough data

Shift Scheduling

9.8(won by default)

37

Not enough data

Agent Self-Service

9.2(won by default)

36

Not enough data

Mobile Access

8.8(won by default)

34

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Time Off Management

Not enough data

Not enough data

Administration

Automation

9.6(won by default)

36

Not enough data

Productivity Analysis

9.8(won by default)

37

Not enough data

Dashboards

9.7(won by default)

36

Not enough data

Labor Forecasting

9.7(won by default)

35

Not enough data

Intraday Management

9.7(won by default)

36

Not enough data

Quality Management

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Leave Tracking

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

For Call Centers

Not enough data

Not enough data

Employee Time Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Activity Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Skills Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Variable Workforce

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Workforce Management[Hide 117 FeaturesShow 117 Features](javascript:void(0);)

9.0

46

Not enough data

Platform

Integration APIs

9.1(won by default)

39

Not enough data

User, Role, and Access Management

9.3(won by default)

39

Not enough data

Activity Dashboard

9.1(won by default)

35

Not enough data

Customization 

Feature Not Available

Not enough data

Internationalization

Feature Not Available

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Action Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Benefits Dashboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Orientation Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Initiative Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Community Management

Not enough data

Not enough data

Employee Referral Management

Not enough data

Not enough data

Candidate Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Advertising Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Compensation Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Job Application Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Competency Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Evaluation Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workforce Management Platform Features

Labor Forecasting

9.1(won by default)

39

Not enough data

Shift Scheduling

9.3(won by default)

41

Not enough data

Time & Attendance Tracking

9.0(won by default)

38

Not enough data

Absence & Leave Management

8.5(won by default)

38

Not enough data

Skills Management

9.2(won by default)

38

Not enough data

Succession Planning

9.0(won by default)

37

Not enough data

Workforce Analytics

9.2(won by default)

39

Not enough data

Self-Service Capabilities

9.2(won by default)

39

Not enough data

Mobile Shift Scheduling

8.2(won by default)

38

Not enough data

Team Communication

8.8(won by default)

36

Not enough data

Budgeting/Forecasting

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Employee Scheduling

Not enough data

Not enough data

Time Off Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Sick Leave Tracking

Not enough data

Not enough data

Vacation/Leave Tracking

Not enough data

Not enough data

Skills Tracking

Not enough data

Not enough data

Variable Workforce

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Shift Swapping

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Time Off Requests

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Time & Attendance

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Clock In/Out

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Genesys AppFoundry Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Playvox WFM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Playvox WFM")](https://www.g2.com/products/playvox-wfm/reviews)

Playvox WFM

Small-Business(50 or fewer emp.)

19.0%

Mid-Market(51-1000 emp.)

48.8%

Enterprise(\> 1000 emp.)

32.2%

[![Surfboard WFM](https://images.g2crowd.com/uploads/product/hd_favicon/d10d189de126b315c554e62a9a2bd2dc/surfboard-wfm.svg "Surfboard WFM")](https://www.g2.com/products/surfboard-wfm/reviews)

Surfboard WFM

Small-Business(50 or fewer emp.)

0%

Mid-Market(51-1000 emp.)

0%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

19.0%

0%

Mid-Market

(51-1000 emp.)

48.8%

0%

Enterprise

(\> 1000 emp.)

32.2%

0%

Reviewers' Industry

[![Playvox WFM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png "Playvox WFM")](https://www.g2.com/products/playvox-wfm/reviews)
Playvox WFM

Consumer Services

19.8%

Retail

9.9%

Insurance

5.8%

Information Technology and Services

5.8%

Computer Software

5.8%

Other

52.9%

[![Surfboard WFM](https://images.g2crowd.com/uploads/product/hd_favicon/d10d189de126b315c554e62a9a2bd2dc/surfboard-wfm.svg "Surfboard WFM")](https://www.g2.com/products/surfboard-wfm/reviews)
Surfboard WFM

‐

‐

‐

‐

‐

Other

0%

Alternatives

**Playvox WFM Alternatives**

 ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM")

[
Assembled WFM
](/products/assembled-wfm/reviews)

 ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")

[
Calabrio ONE
](/products/calabrio-one/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

**Surfboard WFM Alternatives**

 ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM")

[
Assembled WFM
](/products/assembled-wfm/reviews)

 ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")

[
Calabrio ONE
](/products/calabrio-one/reviews)

 ![Rippling](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling")

[
Rippling
](/products/rippling/reviews)

 ![Quinyx](https://images.g2crowd.com/uploads/product/hd_favicon/f9756bb22374efcce94b42f904591d0a/quinyx.svg "Quinyx")

[
Quinyx
](/products/quinyx/reviews)