Sumsub Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the user-friendly interface of Sumsub, which simplifies managing information and verification processes. (8 mentions)

Users value the verification efficiency of Sumsub, benefiting from quick and flexible identity verification processes. (8 mentions)

Users value Sumsub for its extensive compliance coverage and powerful verification tools, enhancing their verification processes. (7 mentions)

Users appreciate the wide range of verification features in Sumsub, enhancing compliance and efficiency in identity checks. (7 mentions)

Users admire the comprehensive coverage of Sumsub, effectively supporting international verification and compliance needs. (5 mentions)

Users face verification issues with Sumsub, citing complexity and unclear compliance that affect the overall experience. (7 mentions)

Users experience slow performance with Sumsub, facing issues like website downtime and unresponsive customer support. (4 mentions)

Users find the platform's complexity overwhelming, often requiring extra guidance to navigate its intricate interface. (3 mentions)

Users find Sumsub expensive, making it challenging for smaller businesses and startups to afford its services. (3 mentions)

Users find the verification process inefficient, leading to confusion and difficulties in navigating the platform effectively. (3 mentions)

5 Pros or Advantages of Sumsub

1. Ease of Use

Users highlight the user-friendly interface of Sumsub, which simplifies managing information and verification processes.

See 8 mentions

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Martin L.

4.5/5

"Robust KYC Solution with Intuitive Interface"

What do you like about Sumsub?

I appreciate the very good interface for managing user information, alongside a detailed dashboard for verification processes. The ability to define m

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Efficient and User-Friendly Verification Solution"

What do you like about Sumsub?

Sumsub provides an incredibly efficient and user-friendly verification solution. The platform's ease of use and seamless integration with existing sys

2. Verification Efficiency

Users value the verification efficiency of Sumsub, benefiting from quick and flexible identity verification processes.

See 8 mentions

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Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

sheetal m.

Mid-Market (51-1000 emp.)

4.5/5

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

What do you like about Sumsub?

Sumaub issues multiple and accurate verification procedures, with suitable compliance measures The tool has different verification methods, including

3. Compliance

Users value Sumsub for its extensive compliance coverage and powerful verification tools, enhancing their verification processes.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive Compliance, But Pricing Could Improve"

What do you like about Sumsub?

Sumsub’s biggest strength is coverage and compliance depth

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

4. Features

Users appreciate the wide range of verification features in Sumsub, enhancing compliance and efficiency in identity checks.

See 7 mentions

See Related User Reviews

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Efficient and User-Friendly Verification Solution"

What do you like about Sumsub?

Sumsub provides an incredibly efficient and user-friendly verification solution. The platform's ease of use and seamless integration with existing sys

5. Comprehensive Coverage

Users admire the comprehensive coverage of Sumsub, effectively supporting international verification and compliance needs.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive Compliance, But Pricing Could Improve"

What do you like about Sumsub?

Sumsub’s biggest strength is coverage and compliance depth

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

5 Cons or Disadvantages of Sumsub

1. Verification Issues

Users face verification issues with Sumsub, citing complexity and unclear compliance that affect the overall experience.

See 7 mentions

See Related User Reviews

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you dislike about Sumsub?

Where to start: My primary concerns are about complexity and security. Security Concerns: The verification process feels like it could be significa

sheetal m.

Mid-Market (51-1000 emp.)

4.5/5

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

What do you dislike about Sumsub?

Sumsub faces verification lag, more so on some documents or regions Non technical users find Sumsub more complex and demands extra orientation

2. Slow Performance

Users experience slow performance with Sumsub, facing issues like website downtime and unresponsive customer support.

See 4 mentions

See Related User Reviews

Martin L.

4.5/5

"Robust KYC Solution with Intuitive Interface"

What do you dislike about Sumsub?

I find the UI interface could be much more flexible, allowing for better integration into our existing web or mobile applications. The customization o

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Sumsub review"

What do you dislike about Sumsub?

Sometimes website down, browsing speed improvement

3. Complexity

Users find the platform's complexity overwhelming, often requiring extra guidance to navigate its intricate interface.

See 3 mentions

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Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you dislike about Sumsub?

Where to start: My primary concerns are about complexity and security. Security Concerns: The verification process feels like it could be significa

sheetal m.

Mid-Market (51-1000 emp.)

4.5/5

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

What do you dislike about Sumsub?

Sumsub faces verification lag, more so on some documents or regions Non technical users find Sumsub more complex and demands extra orientation

4. Expensive

Users find Sumsub expensive, making it challenging for smaller businesses and startups to afford its services.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive Compliance, But Pricing Could Improve"

What do you dislike about Sumsub?

A bit pricy but does what it promises…..

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable and Brilliant Identity Verification App, but Pricey for Small Enterprises"

What do you dislike about Sumsub?

Sumsub has a strict and complex verification process, which results to false rejection The prices are entirely high, compromising the affordability o

5. Inefficient Verification Process

Users find the verification process inefficient, leading to confusion and difficulties in navigating the platform effectively.

See 3 mentions

See Related User Reviews

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you dislike about Sumsub?

Where to start: My primary concerns are about complexity and security. Security Concerns: The verification process feels like it could be significa

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"it has been really helpful."

What do you dislike about Sumsub?

The process skips certain verifications and approves some clients who should not have been approved originally.

Verified User in Banking

Small-Business (50 or fewer emp.)

1/17/2025

"Experienced SumSub user"

5/5

What do you like best about Sumsub?

It is very easy to navigate. All the required info in one place. No need to open multiple windows. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Tech colleagues said there is sometimes issue to integrate it into the work. Review collected by and hosted on G2.com.

Response from Irina Nam of Sumsub

edit

Thank you for your review, it is much appreciated! If your team faces any issues with integration, please do not hesitate to contact our support team by email: business-support@sumsub.com.

Krasimira I.

Head of Fraud

Mid-Market (51-1000 emp.)

7/10/2024

"A powerful tool for documents verification and validation"

4.5/5

What do you like best about Sumsub?

The flexibility and user friendliness when it comes to showing error messages to the customers, the speed of verifying documents and catching fakes Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

The reporting part could use some upgrading Review collected by and hosted on G2.com.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

1/28/2025

"Very Amazing 🤩"

5/5

What do you like best about Sumsub?

Helpful in research and education purposes Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

I don't think so anything but ye verification can be make more user friendly Review collected by and hosted on G2.com.

Yulia K.

AntiFraud Manager

Small-Business (50 or fewer emp.)

7/10/2024

"KYC documents collection+review, Antifraud investigations"

5/5

What do you like best about Sumsub?

I like the UX of the service, the fact that there are meetings and certifications. Greatly enhances our workflow and professional development. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sometimes accepts the documents that we do not accept. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

1/22/2025

"Sumsub review"

3.5/5

What do you like best about Sumsub?

Quick identity verification, features inside application Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sometimes website down, browsing speed improvement Review collected by and hosted on G2.com.

Richard J.

Fraud and Risk Manager

Small-Business (50 or fewer emp.)

7/10/2024

"Amazing"

5/5

What do you like best about Sumsub?

Their tools are second to none!! They have changed our business and made business smoother. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

I cannot think of one, the product and the team are great. Review collected by and hosted on G2.com.

Kirill F.

Product Manager

Mid-Market (51-1000 emp.)

5/4/2023

"Efficient and user-friendly identity verification with Sumsub."

4.5/5

What do you like best about Sumsub?

There are several things that I like about Sumsub and find most helpful:

1. Accuracy and Speed: Sumsub's identity verification system is highly accurate and speedy, which makes the verification process quick and easy for our customers.

2. Compliance: Sumsub is fully compliant with all relevant regulatory requirements and has helped us ensure that our verification processes meet all applicable laws and regulations.

3. User-friendly Interface: Sumsub's interface is easy to navigate, which has helped our team streamline the verification process and improve customer experience.

4. Customer Support: Sumsub's customer support team has been responsive and helpful in addressing any issues or questions that we have had.

Overall, the upsides of using Sumsub include improved efficiency, accuracy, and compliance in our identity verification process, which has in turn enhanced our customer experience. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

To be honest, there isn't much that I dislike or find least helpful about Sumsub. However, if I had to mention some potential downsides of using Sumsub, they would be:

Customization: While Sumsub's interface is user-friendly, it may not offer as much customization as some businesses might prefer.

Overall, the downsides of using Sumsub are relatively minor and do not significantly impact our experience with the platform. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Sumsub is solving several problems related to identity verification and compliance, which in turn is benefiting us in the following ways:

1. Streamlining the Verification Process: Sumsub's system automates much of the identity verification process, making it quicker and more efficient for our team to complete.

2. Ensuring Compliance: Sumsub's system is fully compliant with all relevant regulations, which helps us avoid any potential legal issues and protect our business from fraud.

3. Enhancing Customer Experience: Sumsub's system is user-friendly and easy to navigate, which has improved our customers' experience with the verification process.

4. Reducing Costs: By automating much of the verification process, Sumsub has helped us reduce costs associated with manual verification.

Overall, Sumsub has helped us streamline our identity verification process, ensure compliance, enhance customer experience, and reduce costs. Review collected by and hosted on G2.com.

Response from Charley Sumsub of Sumsub

edit

Hi Kirill!

Thank you for your feedback. It’s super important for us.

We are constantly working on enabling more customization for building KYC flows, and will launch a few new features for this. It will soon be possible to customize the interface using embedded editing tools in just a couple of clicks—no coding required. Everything will be configurable, including colors, fonts, buttons, and illustrations.

Best,

Sumsub Team

Peter M.

Head Of Sales

Small-Business (50 or fewer emp.)

5/4/2023

"SumSub - The Simple, Fast, and Accurate Solution for User Verification"

5/5

What do you like best about Sumsub?

What I appreciate most about SumSub is their outstanding support and user-friendly interface. As someone who verifies new clients regularly, I find their intuitive app very helpful, and I feel at ease knowing exactly who my clients are. The team behind SumSub is also highly responsive, always ready to answer my questions and offer assistance whenever I need it. Overall, SumSub is a great solution for businesses that prioritize user verification and security. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

The app offers many features, which might make it difficult to choose the right one for your specific needs. Nevertheless, SumSub provides continuous education in the form of online conferences to help users get the most out of the app. Review collected by and hosted on G2.com.

Response from Charley Sumsub of Sumsub

edit

Hi Peter!

Thank you for your feedback. The information you provided is super important for us.

You can always contact our support team (csm@sumsub.com), who will let you know the most suitable solution for each case.

Best,

Sumsub Team

Francesco P.

Managing Director

Small-Business (50 or fewer emp.)

5/29/2024

"A powerful tool affordable also to small company"

4.5/5

What do you like best about Sumsub?

The flexibility and the intuitive experience. In few days playng with rules now we can master the onboarding process for our customers Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

there are some information not available inCSV export like the status for some variable like mail deliverable Review collected by and hosted on G2.com.

Response from Charley Sumsub of Sumsub

edit

Hi Francesco,

We greatly appreciate your positive feedback on our products. If you have any questions about the CSV export details, please do not hesitate to contact your CSM or us at csm@sumsub.com.

Sumsub is proud to be the only verification platform offering comprehensive identity solutions, now including AI-based KYT, travel rule compliance, and financial and non-financial fraud and risk management. In addition to the OTP method mentioned, we offer a wide range of tools to combat fraud effectively. These include fraudulent network detection, face authentication, and non-document verification through governmental sources in various regions.

We are eager to see your business grow and expand. Always feel free to connect with Sumsub, and we will be delighted to assist you.

Best,

Sumsub Team

Marco P.

Small-Business (50 or fewer emp.)

11/17/2023

"Seamless KYC/AML Integration: Tailoring Flexibility and Precision in Identity Verification"

4.5/5

What do you like best about Sumsub?

I love the flexibility that you offer when you create questionnaires, the ability to check each detail of every document without downloading it, and the customer service is amazing, always answering our questions and solving our problems. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Since I've tried before in 2019, I believe some features are no longer available, like details of coordinates taken from the images that IMO it is very helpful to see if the customer is not faking his position. Some features requires enterprise-grade which IMO don't allow startups to get in into the whole game. Review collected by and hosted on G2.com.

Response from Charley Sumsub of Sumsub

edit

Hi Marco!

Thank you for your feedback. It is very important to us.

First of all, we would like to express our gratitude for staying with us since 2019.

We are doing our best to improve our technologies to deliver the best possible experience to our customers, helping achieve the highest approval rate with minimal verification time while remaining compliant. The feature you are referring to has likely been moved to our backend signals, utilized by our AI, and reworked.

Best, Sumsub Team