--- title: Sumsub Reviews meta\_title: 'Sumsub Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 125 reviews by the users' company size, role or industry to find out how Sumsub works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 125 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 ---

### Sumsub Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **user-friendly interface** of Sumsub, making management and verification processes straightforward and efficient. [(8 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1113060&qs=pros-and-cons#reviews)

Users value the **verification efficiency** of Sumsub, benefiting from quick identity checks and a user-friendly interface. [(8 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1114466&qs=pros-and-cons#reviews)

Users appreciate the **comprehensive compliance coverage** of Sumsub, benefiting from its extensive verification features and support. [(7 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1112334&qs=pros-and-cons#reviews)

Users appreciate the **wide range of verification features** offered by Sumsub, enhancing compliance and efficiency. [(7 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1113162&qs=pros-and-cons#reviews)

Users value the **comprehensive coverage** of Sumsub, making it effective for diverse verification needs across regions. [(5 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1111842&qs=pros-and-cons#reviews)

Users experience **verification issues** with Sumsub, citing complexity and unreliable processes that challenge security measures. [(7 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1112984&qs=pros-and-cons#reviews)

Users experience **slow performance** with Sumsub, often due to system glitches and delayed customer support responses. [(4 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1115442&qs=pros-and-cons#reviews)

Users find the platform's **complexity** overwhelming, struggling with a non-intuitive interface and complicated navigation. [(3 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=2268946&qs=pros-and-cons#reviews)

Users find Sumsub **expensive** , making it less accessible for small businesses and startups with tight budgets. [(3 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1114797&qs=pros-and-cons#reviews)

Users are frustrated by the **inefficient verification process** of Sumsub, which complicates user experience and raises security concerns. [(3 mentions)](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=2269325&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Sumsub

##### 1. Ease of Use

Users appreciate the **user-friendly interface** of Sumsub, making management and verification processes straightforward and efficient.
[
See 8 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1113060&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Martin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin L.")
ML

Martin L.

4.5/5

"Robust KYC Solution with Intuitive Interface"

What do you like about Sumsub?

I appreciate the very good interface for managing user information, alongside a detailed dashboard for verification processes. The ability to define m

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Efficient and User-Friendly Verification Solution"

What do you like about Sumsub?

Sumsub provides an incredibly efficient and user-friendly verification solution. The platform's ease of use and seamless integration with existing sys

##### 2. Verification Efficiency

Users value the **verification efficiency** of Sumsub, benefiting from quick identity checks and a user-friendly interface.
[
See 8 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1114466&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

SM

sheetal m.

Mid-Market (51-1000 emp.)

4.5/5

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

What do you like about Sumsub?

Sumaub issues multiple and accurate verification procedures, with suitable compliance measures The tool has different verification methods, includin

##### 3. Compliance

Users appreciate the **comprehensive compliance coverage** of Sumsub, benefiting from its extensive verification features and support.
[
See 7 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1112334&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive Compliance, But Pricing Could Improve"

What do you like about Sumsub?

Sumsub’s biggest strength is coverage and compliance depth

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

##### 4. Features

Users appreciate the **wide range of verification features** offered by Sumsub, enhancing compliance and efficiency.
[
See 7 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1113162&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Efficient and User-Friendly Verification Solution"

What do you like about Sumsub?

Sumsub provides an incredibly efficient and user-friendly verification solution. The platform's ease of use and seamless integration with existing sys

##### 5. Comprehensive Coverage

Users value the **comprehensive coverage** of Sumsub, making it effective for diverse verification needs across regions.
[
See 5 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1111842&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive Compliance, But Pricing Could Improve"

What do you like about Sumsub?

Sumsub’s biggest strength is coverage and compliance depth

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you like about Sumsub?

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful an

### 5 Cons or Disadvantages of Sumsub

##### 1. Verification Issues

Users experience **verification issues** with Sumsub, citing complexity and unreliable processes that challenge security measures.
[
See 7 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1112984&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you dislike about Sumsub?

Where to start: My primary concerns are about complexity and security. Security Concerns: The verification process feels like it could be significa

SM

sheetal m.

Mid-Market (51-1000 emp.)

4.5/5

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

What do you dislike about Sumsub?

Sumsub faces verification lag, more so on some documents or regions Non technical users find Sumsub more complex and demands extra orientation

##### 2. Slow Performance

Users experience **slow performance** with Sumsub, often due to system glitches and delayed customer support responses.
[
See 4 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1115442&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Martin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin L.")
ML

Martin L.

4.5/5

"Robust KYC Solution with Intuitive Interface"

What do you dislike about Sumsub?

I find the UI interface could be much more flexible, allowing for better integration into our existing web or mobile applications. The customization o

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Enterprise (\> 1000 emp.)

3.5/5

"Sumsub review"

What do you dislike about Sumsub?

Sometimes website down, browsing speed improvement

##### 3. Complexity

Users find the platform's **complexity** overwhelming, struggling with a non-intuitive interface and complicated navigation.
[
See 3 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=2268946&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you dislike about Sumsub?

Where to start: My primary concerns are about complexity and security. Security Concerns: The verification process feels like it could be significa

SM

sheetal m.

Mid-Market (51-1000 emp.)

4.5/5

"Sumsub; Articulate and Intelligent Global Verification System, but Complex"

What do you dislike about Sumsub?

Sumsub faces verification lag, more so on some documents or regions Non technical users find Sumsub more complex and demands extra orientation

##### 4. Expensive

Users find Sumsub **expensive** , making it less accessible for small businesses and startups with tight budgets.
[
See 3 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=1114797&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive Compliance, But Pricing Could Improve"

What do you dislike about Sumsub?

A bit pricy but does what it promises…..

ML

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Reliable and Brilliant Identity Verification App, but Pricey for Small Enterprises"

What do you dislike about Sumsub?

Sumsub has a strict and complex verification process, which results to false rejection The prices are entirely high, compromising the affordability

##### 5. Inefficient Verification Process

Users are frustrated by the **inefficient verification process** of Sumsub, which complicates user experience and raises security concerns.
[
See 3 mentions
](https://www.g2.com/products/sumsub/reviews?filters%5Bsentiment_snippet%5D=2269325&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Frederick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederick S.")
FS

Frederick S.

Mid-Market (51-1000 emp.)

3.5/5

"A Comprehensive Tool, But Is It Genuinely Secure?"

What do you dislike about Sumsub?

Where to start: My primary concerns are about complexity and security. Security Concerns: The verification process feels like it could be significa

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"it has been really helpful."

What do you dislike about Sumsub?

The process skips certain verifications and approves some clients who should not have been approved originally.

DA

Dimitrios A.

Fraud Analyst

Financial Services

Mid-Market (51-1000 emp.)

4/6/2026

"Sumsub: Reliable KYC Verification with Excellent Features and Monitoring"

5/5

What do you like best about Sumsub?

Sumsub is our go to for KYC verification. All of the features are great and tested to the maximum the verification rate is great. Moreover, the transaction monitoring part of it is perfect Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sometimes it reads data wrong from KYC documents Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Manual verification problem so we can have more time to focus on our other tasks which require more. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Abdul ghafar D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul ghafar D.")
AD

Abdul ghafar D.

COO

Small-Business (50 or fewer emp.)

7/24/2026

"user friendly"

4.5/5

What do you like best about Sumsub?

UI and design is something that i mainly like Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

too much paper work as a partner that makes the business a bit slower Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

basically i use it for my client's kyc/kyb Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Chanwoo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chanwoo P.")
CP

Chanwoo P.

Chief of Staff

Small-Business (50 or fewer emp.)

7/23/2026

"Highly Configurable with a Very Responsive Account Manager"

5/5

What do you like best about Sumsub?

Highly configurable, with a very responsive account manager. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

The UI isn’t as user-friendly as Persona. Also, I feel like there are frequent system malfunctions. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Compliance, KYC, fraud, and sanctions checks. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos")
UG

Verified User in Gambling & Casinos

Small-Business (50 or fewer emp.)

7/16/2026

"Outstanding Product Customization and Support"

5/5

What do you like best about Sumsub?

Product & Customization & Support service Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

I have no questions and comments; I like everything. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

High user drop-off rates during onboarding, identity fraud, and the massive administrative burden of keeping up with varying international KYC/AML regulations.

It automates identity checks - slashing verification times to under a minute - which dramatically boosts user sign-up rates while keeping operations secure and fully compliant. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/16/2026

"Complete AML Tool That Works Great"

4/5

What do you like best about Sumsub?

complete tool, no necesary buy other tools for AML Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

is hard to understand. I waste tones of hours trying to understand how to configure things. IA agent works very well but still is hard to configure it. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

onboarsding and ongoing AML process in a VASP. recording data customers. compliance with sanish regulation and european like DORa and GDPR, thats important Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

AG

Anastas G.

Senior Fraud Analyst

Mid-Market (51-1000 emp.)

4/7/2026

"Sumsub’s User-Friendly Verification with a High Success Rate"

5/5

What do you like best about Sumsub?

What I like the best about Sumsub are the user-friendly interface, verification levels, workflow builder and high success rate. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Nothing really, I love everything about it. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Identity verification and crypto transaction monitoring. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/24/2026

"Reliable, Automated KYC/KYB Verification with Easy Integration"

5/5

What do you like best about Sumsub?

Reliable KYC/KYB verification process, automation, and easy integration, which helps streamline onboarding and compliance. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Nothing. Totally satisfied with service. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Sumsub helps our clients to simplify the onboarding and verification process, saving time on manual checks and making sure they can onboard customers faster while staying compliant. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Luis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis M.")
LM

Luis M.

Head of Compliance

Mid-Market (51-1000 emp.)

7/2/2025

"We are going global with Sumsub"

4.5/5

What do you like best about Sumsub?

We have 4 years working with sumsub to implement our Costumer identification program, we have changed many times according to our needs and some auditors recommendation. The flows for the different programs are really dynamic and bring us the capabilities to do changes in real time. They collect every important document and take care, and the team supporting us is really good and careful.

In our daily operations we have been using sumsub and this has made easy our scalability.

Its all connected to our backend and the changes are sent without any hassle Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

In the past we had some difficulties understanding some of the flow setting and the were helpful solving this. Also the support would have sometimes a hard time to change some things, probably trying to understand your motivation behind changes. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

We are currently onboarding people from air least 45 countries and all of them where covered by Sumsub. They helped us a lot to understand the type of documents and how to be sure that the docs and users are not bad actors.

Not having experts in every country, Sumsub has proivided a tool that allows us to onboard clients easy and to be sure about their identities. Review collected by and hosted on G2.com.

Show More

Response from Irina Nam of Sumsub

[Editedit](https://www.g2.com/survey_responses/sumsub-review-9660362/official_response/edit)

Luis, thank you for trusting Sumsub over the past years! We appreciate your feedback on past challenges with flow settings and support, and we’re continuously improving to make the process even smoother. We look forward to continuing to support your global growth and onboarding needs.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Marco Antonio G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco Antonio G.")
MG

Marco Antonio G.

Ingeniero Informatico

Computer Software

Mid-Market (51-1000 emp.)

11/1/2025

"All-in-one for verification"

4.5/5

What do you like best about Sumsub?

I like being able to rely on a solution that integrates everything in one place: identity verification, transaction monitoring, and company verification. This greatly facilitates management and makes the process more efficient. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

Sometimes some unexpected false positives appear, which makes a manual review necessary. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

We were able to resolve the security issue in our marketplace, achieving global coverage and the management of multiple products. Review collected by and hosted on G2.com.

Show More

Response from Irina Nam of Sumsub

[Editedit](https://www.g2.com/survey_responses/sumsub-review-11894083/official_response/edit)

Thanks so much for sharing your experience! We love hearing that it makes your operations smoother. Unexpected false positives can be frustrating, and we’re always working to improve accuracy. If you ever notice recurring patterns or need help fine-tuning your checks, our team is here and ready to support you anytime.

Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated

 ![Martin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin L.")
ML

Martin L.

8/20/2025

"Robust KYC Solution with Intuitive Interface"

4.5/5

What do you like best about Sumsub?

I appreciate the very good interface for managing user information, alongside a detailed dashboard for verification processes. The ability to define my own verification flow and the seamless mobile usability of such a flow are standout positives. I also find the flexible support and sales team valuable. The manageable pricing model by Sumsub, where I can select what I need without being pushed to buy inappropriate packages, is a big plus. Review collected by and hosted on G2.com.

What do you dislike about Sumsub?

I find the UI interface could be much more flexible, allowing for better integration into our existing web or mobile applications. The customization of graphics, colors, buttons, and fonts seems limited, which restricts our ability to tailor it to our brand's look and feel. Review collected by and hosted on G2.com.

What problems is Sumsub solving and how is that benefiting you?

Sumsub enhances our client validation process, identifying suspicious data that appears normal, and offers a good interface and customizable verification flows, useful in banking and mobile apps. Review collected by and hosted on G2.com.

Show More

Response from Irina Nam of Sumsub

[Editedit](https://www.g2.com/survey_responses/sumsub-review-11573497/official_response/edit)

Thank you for highlighting our interface, flexible verification flows, and pricing model, we're glad to know they add value to your processes. We appreciate your note on UI customization and are working on expanding branding flexibility to better support client needs. We hope your experience with Sumsub will remain as positive as it is today and only get better over time!

Validated ReviewerSource: Organic

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