# Stunning Reviews **Vendor:** ShiftedFrequency **Category:** [Failed Payment Recovery Software](https://www.g2.com/categories/failed-payment-recovery) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 ## About Stunning Stunning stops SaaS app churn by preventing failed payments. ## Stunning Pros & Cons **What users like:** - Users praise the **proactive customer support** of Stunning, enhancing billing efficiency and reducing manual follow-up efforts. (1 reviews) - Users value the **easy integrations** of Stunning, enhancing billing communication and efficiency significantly. (1 reviews) - Users value the **targeted messaging features** of Stunning, significantly improving customer billing and reducing follow-up time. (1 reviews) **What users dislike:** - Users find **limited customization** options frustrating, as multiple locations are needed for function setup and management. (1 reviews) - Users find the **interface confusing** , with poorly organized settings and concerns about aesthetic and security in URLs. (1 reviews) - Users find the **privacy concerns** concerning the URL exposure and the confusing UX for managing functions unsettling. (1 reviews) - Users find the **UX confusing** , navigating multiple areas for functions, configurations, and customizations. (1 reviews) ## Stunning Reviews ### 1. It's helped us recover hundreds of thousands of dollars **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Stunning?** It's purpose built. It's not trying to be everything to everybody. If a customer's charge doesn't go through - send them messages. If their card is going to expire - send them messages. If they pay for something, send them a receipt. If a charge is coming up, send them a message. The long and the short of it is that it comes down to results. We used to spend many hours every month chasing down customers with failed charges - and we were never pre-emptive with expiring cards. We now spend very little time chasing customers on billing. And their bills get paid. Period. We also like the Zapier integration and the ability to cc us on messages. **What do you dislike about Stunning?** The UX is a bit confusing. You have to go to one spot to enable functions, and then a different spot to configure them, and perhaps even another spot to customize messaging. Also, there's not one consolidated page to quickly manage ALL outstanding invoices from. Lastly, the URL you provide to customers to update their cards isn't incredibly aesthetic (or secure?) and shows both your stunning ID and the stripe ID of the customer within the URI. **What problems is Stunning solving and how is that benefiting you?** It reduces the amount of time we spend managing failed payments both proactively and reactively. This ensures that all failed payments are dealt with in a timely manner AND often prevents failed payments in the first place (by proactively informing customers of upcoming credit card expirations). ### 2. Awesome tool and great support team :) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about Stunning?** It allows you to automatically chase people for payments and you can set up quite custom emails. It also offers to send receipts which you can embed online with an easy to use billing update page included as well :) **What do you dislike about Stunning?** The interface seems quite outdated and could do with some improvement. **Recommendations to others considering Stunning:** If you are looking for a simple dunning tool Stunning is the way to go :) It does not take much implementation effort and is easy to use. **What problems is Stunning solving and how is that benefiting you?** We are using Stunning to prevent Churn through automated emails for failed payments, an easy option to update card details and an option to remind customers about expiring card details (all over email and in-product). ## Stunning Discussions - [What is Stunning used for?](https://www.g2.com/discussions/what-is-stunning-used-for) - [View Stunning pricing details and edition comparison](https://www.g2.com/products/stunning/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+16%3A08%3A44+-0500&secure%5Bsession_id%5D=c0c29c27-20ad-44fc-8dc2-079f6fff2afd&secure%5Btoken%5D=f7be32005e1b37b0838d1d04f40e39a215aaaa854c40800ecb4df276ab3150b1&format=llm_user) ## Stunning Features **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking ## Top Stunning Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 3.9/5.0 (293 reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - 4.5/5.0 (231 reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - 4.0/5.0 (203 reviews)