Strella Reviews & Product Details

I like how with Strella, instead of waiting for reviews, you can proactively reach out for them. This feature is really helpful for engaging with customer feedback more actively. The initial setup of Strella was easy, which made the transition smooth from what I remember. Review collected by and hosted on G2.com.

It can be hard to get customers to participate, which makes me think the setup and design could be better for more engagement. Review collected by and hosted on G2.com.

Strella lessens the job of human researching. Instead running calls manually, this is really a game-changer as the AI can do interviews real-time which is actually a great help. Review collected by and hosted on G2.com.

Well, it is a common problem with AI which is the lack of empathy but given Strella's task, it is not really a problem. Review collected by and hosted on G2.com.

For me, the main advantage of Strella is speed. It can interview many participants at the same time. Review collected by and hosted on G2.com.

It would be helpful to have a human researcher. Sometimes we miss the human touch. It usually asks sensible follow-up questions, but it can miss hesitation and contradictions. Review collected by and hosted on G2.com.

Faster turnaround: insights in hours or days rather than weeks. Larger sample sizes than a researcher can realistically interview one-by-one. Review collected by and hosted on G2.com.

AI-moderated research is useful for speed and scale, but it doesn’t fully replace skilled human researchers Review collected by and hosted on G2.com.

Easy to use, intuitive UI and the fact that it can be integrated with other tools we work with at our company. Also, their Support team is very responsive and helpful Review collected by and hosted on G2.com.

At first it can be a little tricky, and also it's not that easy to see all the different options it can help you with when it comes to transcriptions and summaries Review collected by and hosted on G2.com.

I like that I am able to access it via my mobile phone. Review collected by and hosted on G2.com.

I dislike that sometimes I run into the problem of it glitches. Review collected by and hosted on G2.com.

I like the concept and the real-time testing feature. It gathers data directly from customers through survey questions, and that feedback can be used to improve product stability. Review collected by and hosted on G2.com.

It has a high enterprise cost and lacks self-service options. It also continuously requires instructions in order to work on it. Review collected by and hosted on G2.com.

I love the voice moderation feature and also like the quick transcription. It helps us streamline the data collection process and makes it easy and quick. The initial setup was very easy. Review collected by and hosted on G2.com.

It's a bit costly. I think nonprofit pricing could be helpful for those with a 501c3. Review collected by and hosted on G2.com.

The interviews Stella conducts can be more insightful due to the follow-up questions it poses, thus creating more in-depth answers. It also provides interview guides. Review collected by and hosted on G2.com.

Pricing can be quite different depending on your needs and the cost can vary widely. Review collected by and hosted on G2.com.

It's wonderful! It's made research faster, and I feel like I have a double checker and a colleague working alongside me. We run a lot of client A/B tests, and Strella helps us understand why things work, not just what wins. The ability to run rapid-turnaround qualitative studies has elevated how we support our clients. It’s like having an embedded researcher without the overhead. Review collected by and hosted on G2.com.

There isn't anything specific that I dislike about Strella. Overall, the product meets our needs well and I'm really excited to now have mobile screen recording as a feature I had hoped for previously. Now, it's here! Review collected by and hosted on G2.com.