Statquestions CX Intelligence Platform Reviews & Product Details

The Statquestions CX Intelligence Platform is designed to help organizations manage and analyze customer experience (CX) data effectively. It supports the ingestion of unstructured data from various sources, including surveys, emails, and voice interactions, enabling a comprehensive view of customer feedback. One of the platform's key features is its ability to handle multiple data types, such as surveys, which allows users to organize, track, and share their work in a centralized location. This functionality is beneficial for both teams and individual users, facilitating collaboration and efficient data management. The platform offers a range of tools to enhance CX analysis. For instance, the Survey Builder enables the creation and deployment of customized surveys, while the Survey Analytics feature provides insights into survey results. Additionally, the Email Intelligence and Voice Analysis Dashboard tools allow for the examination of customer communications, offering deeper understanding of customer sentiments and concerns. To assist in decision-making, the Decision Catalyst feature guides users through data-driven processes, helping to identify trends and areas for improvement. The Guided Analysis tool further supports this by offering step-by-step assistance in analyzing complex datasets. For managing customer interactions, the CX Inbox Page consolidates customer communications, making it easier to monitor and respond to feedback. The Action Backlog feature helps prioritize and track actions based on customer insights, ensuring that critical issues are addressed promptly. The platform also emphasizes security and privacy, providing features like License Management and Privacy settings to control access and protect sensitive information. The Team Management tool allows administrators to manage user roles and permissions, ensuring that the right individuals have appropriate access to data and functionalities. In summary, the Statquestions CX Intelligence Platform offers a comprehensive suite of tools for collecting, analyzing, and acting upon customer experience data. Its support for multiple data types, combined with features for survey creation, communication analysis, decision support, and security, makes it a valuable resource for organizations aiming to enhance their customer experience management.

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Darius White

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Kristen R.

CX Manager

Enterprise (> 1000 emp.)

6/29/2026

"Next-Level Partnership and a Truly Customizable Platform"

5/5

What do you like best about Statquestions CX Intelligence Platform?

Thanks to the great team behind the platform, it is very customizable to fit our business. The user interface and experience is exactly what we need to drive action in our organization. While working with internal data can often times be messy, they have been a great partner throughout the integration of our data. The partnership and dedication to doing things the right way cannot be matched. It really is next level partnership without giving up the level of technology and data validation. Review collected by and hosted on G2.com.

What do you dislike about Statquestions CX Intelligence Platform?

The only downside that we have found is that since it is customizable several times while the Evaltour team is pushing updates it can display oddly on our user interface. We didn't see this in our other software companies, but the other companies were unwilling to customize the system for us! I can't say enough good things about the software and team. Review collected by and hosted on G2.com.

What problems is Statquestions CX Intelligence Platform solving and how is that benefiting you?

Since the beginning, our company's CX program has been dependent on survey responses. We had transactional survey and our big project was the annual relational survey. While these are methods that we will more than likely continue pursuing as needed, it is not where the bulk of our voice of the customer data will come from. Also, the surveys were extremely dependent on if we had accurate contact information for our customers. With the StatQ methods we are pursuing, we can get all of the identifiers in the interactions without relying on contact data to be updated and cleaned in Salesforce. Additionally, we are a company who needs the "right" targets defined. Thanks to this software, we can set targets that reflect what would allow us to get aligned with our customer's expectations. It's a total game changer! Review collected by and hosted on G2.com.