# Stames Reviews
**Vendor:** Gideon Koney  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)
## About Stames
Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.






- [View Stames pricing details and edition comparison](https://www.g2.com/products/stames/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+14%3A10%3A56+-0500&secure%5Bsession_id%5D=61a755c7-61c9-4a77-8a4f-72dc0a9cdbe0&secure%5Btoken%5D=016a296936dacd4052de4ed5ee34191d09a45d4412703f0db067a98b562837f3&format=llm_user)

## Stames Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Generative AI**
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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