SpotOn Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the accessible and prompt customer support offered by SpotOn, enhancing their experience and operational efficiency. (75 mentions)

Users find SpotOn easy to use and learn, benefiting from accessible help and user-friendly features. (66 mentions)

Users highlight the exceptional professionalism of SpotOn's staff, noting their supportive and attentive service throughout the experience. (49 mentions)

Users value the knowledgeable support and quick assistance from SpotOn, ensuring effective problem resolution whenever needed. (43 mentions)

Users appreciate the simple and efficient user interface of SpotOn, enhancing appointment management and customer engagement. (28 mentions)

Users report poor customer support from SpotOn, citing long wait times and frequent issues during busy periods. (26 mentions)

Users find the difficult setup of SpotOn challenging, although improvements have been noted since initial issues. (16 mentions)

Users experience connectivity issues with SpotOn, affecting transactions and causing frustration during peak hours. (13 mentions)

Users experience slow performance issues with SpotOn, including lag times and delays that disrupt workflow and productivity. (13 mentions)

Users face technical issues with SpotOn, including glitches and problems with transactions affecting usability. (13 mentions)

5 Pros or Advantages of SpotOn

1. Customer Support

Users value the accessible and prompt customer support offered by SpotOn, enhancing their experience and operational efficiency.

See 75 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best Merchant Support"

What do you like about SpotOn?

Merchant support is always very helpful. Easy to get in touch with support. SpotOn Merchant Support is the best - both phone support and account manag

Lyndsey J.

Small-Business (50 or fewer emp.)

5.0/5

"Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro"

What do you like about SpotOn?

There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al

2. Ease of Use

Users find SpotOn easy to use and learn, benefiting from accessible help and user-friendly features.

See 66 mentions

See Related User Reviews

Lyndsey J.

Small-Business (50 or fewer emp.)

5.0/5

"Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro"

What do you like about SpotOn?

There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al

Romeo Z. T.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly with Dedicated Support, A Game Changer"

What do you like about SpotOn?

I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre

3. Staff Professionalism

Users highlight the exceptional professionalism of SpotOn's staff, noting their supportive and attentive service throughout the experience.

See 49 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"

What do you like about SpotOn?

Our Account Manager, Krystle Simms, is amazing at managing our account and handling our daily and ongoing needs. She consistently goes above and beyon

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Our Client Success Partner Krystle Simms Is Amazing!!!!!"

What do you like about SpotOn?

Krystle Simms is a tremendous asset to SpotOn. She consistently handles our ongoing issues with professionalism, responsiveness, and dedication. Her c

4. Helpful

Users value the knowledgeable support and quick assistance from SpotOn, ensuring effective problem resolution whenever needed.

See 43 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"

What do you like about SpotOn?

Our Account Manager, Krystle Simms, is amazing at managing our account and handling our daily and ongoing needs. She consistently goes above and beyon

Purva K.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Transparent, and Insightful—Spot On Makes Management Easy"

What do you like about SpotOn?

Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi

5. User Interface

Users appreciate the simple and efficient user interface of SpotOn, enhancing appointment management and customer engagement.

See 28 mentions

See Related User Reviews

Purva K.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Transparent, and Insightful—Spot On Makes Management Easy"

What do you like about SpotOn?

Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi

Jeffrey K.

Small-Business (50 or fewer emp.)

5.0/5

"SPOTON PRINCIPALS"

What do you like about SpotOn?

SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM.

5 Cons or Disadvantages of SpotOn

1. Poor Customer Support

Users report poor customer support from SpotOn, citing long wait times and frequent issues during busy periods.

See 26 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"

What do you dislike about SpotOn?

Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention

Romeo Z. T.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly with Dedicated Support, A Game Changer"

What do you dislike about SpotOn?

Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experie

2. Difficult Setup

Users find the difficult setup of SpotOn challenging, although improvements have been noted since initial issues.

See 16 mentions

See Related User Reviews

Mary A.

5.0/5

"SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement"

What do you dislike about SpotOn?

Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv

Stacia H.

4.5/5

"Streamlined POS Experience with Stellar Support"

What do you dislike about SpotOn?

I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but i

3. Connectivity Issues

Users experience connectivity issues with SpotOn, affecting transactions and causing frustration during peak hours.

See 13 mentions

See Related User Reviews

Frank G.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Support Makes All the Difference"

What do you dislike about SpotOn?

Often times my printer goes off-line for no reason

Lucio R.

Small-Business (50 or fewer emp.)

5.0/5

"Great restaurant management tool."

What do you dislike about SpotOn?

The handheld devices kept on disconectiong mid use and were not able to find a solution, so we returned 4 and kept 2 from the original 6 we had.

4. Slow Performance

Users experience slow performance issues with SpotOn, including lag times and delays that disrupt workflow and productivity.

See 13 mentions

See Related User Reviews

Purva K.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Transparent, and Insightful—Spot On Makes Management Easy"

What do you dislike about SpotOn?

Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the lear

Mary A.

5.0/5

"SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement"

What do you dislike about SpotOn?

Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv

5. Technical Issues

Users face technical issues with SpotOn, including glitches and problems with transactions affecting usability.

See 13 mentions

See Related User Reviews

Masahiro S.

4.0/5

"Streamlined Setup with Exceptional Support"

What do you dislike about SpotOn?

I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback fo

Jorgelina V.

Small-Business (50 or fewer emp.)

5.0/5

"Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating"

What do you dislike about SpotOn?

Sometimes it gets bugged and delete everything

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Ricardo M.

Owner

Small-Business (50 or fewer emp.)

9/17/2025

"Spot On"

4/5

What do you like best about SpotOn?

I like the customer care and the attentiveness of the employees and the lower fees. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The sloppiness of lower level employees that don't have things very organized, leading to a lot of problems at the beginning. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind review, Ricardo! We're proud to partner with you and your business.

Jorgelina V.

Profesional de inversiones

Small-Business (50 or fewer emp.)

10/21/2025

"Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating"

5/5

What do you like best about SpotOn?

I think it’s a good software for restaurants to simplify orders and payments Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Sometimes it gets bugged and delete everything Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind words, Jorgelina! We’re happy to hear that SpotOn is helping make ordering and payments simpler for your restaurant. We appreciate you taking the time to share your experience!

Megan J.

Owner

Small-Business (50 or fewer emp.)

8/21/2025

"Good and simple"

4/5

What do you like best about SpotOn?

The access to support has been great, I also enjoy the depth of reporting. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The POS is cumbersome at times, especially the tap to pay. We get a LOT of customers who walk away and the payment hasn't actually gone through (but it beeped, so people assume it's done). Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for sharing your experience, Megan! We’re so glad to hear you’re finding SpotOn both simple to use and powerful when it comes to reporting. It’s also wonderful to know our support team has been there when you’ve needed them. We appreciate your kind words and your partnership!

Verified User in Restaurants

Mid-Market (51-1000 emp.)

7/24/2025

"Amazing VIP care from Customer Success Representative and Team; Feel special and taken care of"

5/5

What do you like best about SpotOn?

Seeing which items sell the most and which sell the least Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I am not sure what the downsides are so far. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

It makes it easy for servers to put orders into the terminals and for the kitchen to see those orders and not have to deal with paper tickets. It also allows us to be able to have separate checks for customers which everyone likes. We find it helpful to see which items sell well and which don't. We're learning about how to figure out which items have good profit margins; there are lots of cool features we're learning about. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you so much for the thoughtful review! We're thrilled to hear that the system is making day-to-day operations easier for your team — from streamlining orders between the floor and the kitchen to helping with separate checks and sales insights. It's great to know you're already finding value in the reporting tools and exploring the features that can help drive profitability. We're excited to be part of your journey and here to support you as you continue discovering all the ways the system can help your business thrive!

Connor R.

Owner

Mid-Market (51-1000 emp.)

7/10/2025

"Multi-Unit Partner"

5/5

What do you like best about SpotOn?

The platform is easy to navigate, and support has been quick to assist in resolving most issues that have popped up Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The older handhelds dropped signal even with repeaters and orders got lost in the ether. They were also not very user friendly. New hardware has corrected those issues. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for such a kind review, Connor! We are proud to be partnering with you and your business!

Catherine S.

HR Manager

Mid-Market (51-1000 emp.)

3/11/2025

"Frustrating and Overly Labor Intensive"

0/5

What do you like best about SpotOn?

I guess the graphics on Spot On BOH were nice. I don't think this made up for day to day functionality in any kind of way. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

The reporting is missing functionality to customize reports needed for HR functions of pulling hours in a chosen time range without work arounds that are frustrating. Inability to follow what ticket same day refunds are attached to. Inability to have in house managers refund tickets/tips after closing. Duplicate Teamwork profiles created when TM work at multiple locations causing clock in errors. Inability to update min wages in a streamlined fashion. Having to add TM to each location individually Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Hi Catherine. We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams to discuss further? Thank you.

Richard L.

Manager

Mid-Market (51-1000 emp.)

5/27/2025

"SpotOn review Michael Lattek"

5/5

What do you like best about SpotOn?

Customer service. Love that I can pick up the phone and be speaking with a representative in minutes, I also am still in contact with Michael, Nick and Darla on a regular basis. I cannot say enough about how helpful these three representatives have been to us. As far as the system goes I am a big fan of how easy it is to split tickets. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

There should be an email system where I can send employees private messages and mass messages that they can view and confirm receipt of. It should also be easier for employees to view what hours and they’ve worked in certain periods. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind review, Richard! We're glad to hear you're loving SpotOn!

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

3/24/2025

"Responsive Rep and User Friendly Software"

4.5/5

What do you like best about SpotOn?

When comparing SpotOn to other POS systems I have done work in, I find the SpotOn back of house to be the most detailed, straightforward, and user friendly. I also appreciate a rep being assigned to our accounts, not every company provides representatives. Our representative Krystle Simms is always quick to respond, always gets our cases where they need to go, finds solutions herself, or follows up on open cases when we have more time-sensitive issues. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Lately the most frustrating thing has been not being able to get through to level one support on the weekends. There is a rarely an answer or a call back from level one support when they are contacted on saturdays and sundays. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind words! Krystle is an asset to our organization! We’re proud to help support you and your business.

Hannah P.

District manager

Mid-Market (51-1000 emp.)

4/9/2025

"Spoton is very user friendly"

4/5

What do you like best about SpotOn?

Some of the things I really like about SpotOn are the updates in real time. I can take my laptop with me and update the terminal instantly. I like how user friendly everything is and it’s a system you can tailor to your businesses needs Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I dislike that there are a lot of different of different tabs for reporting, dashboard etc I also don’t like how you can’t view all employees sales on the FOH terminal. And not getting the same quality support On the weekends that you do Monday - Friday Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind feedback, Hannah! We are excited to partner with you and your business!

Dustin B.

Office Operations Manager

Enterprise (> 1000 emp.)

3/26/2025

"SpotOn Review Krystle Simms"

5/5

What do you like best about SpotOn?

Everything can be found in one platform. Hardware, Software, Reporting, Everything in one Krystle Simms has assisted in making my life and job easier for a year and half now. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

It used to be their support line, but that has gotten so much better recently. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind words, Dustin! We genuinely appreciate your feedback. We’re proud to help support you and your business.